Customer Ratings & Reviews

Posted 1 year ago

Hi MichaelV,

That's great to hear! We're thrilled that you're enjoying the excellent contrast and the overall value of your new 75" BRAVIA 2 TV. We appreciate you acknowledging it as an all around winner and are glad it's a great fit for your home. Thanks for choosing Sony.

Best regards,
Eliab

Posted 1 year ago

Hi Salv,

We're so glad to hear that your Sony BRAVIA TV's graphics work amazingly well for you. Thank you for the fantastic 5-star rating—it's wonderful to know you're enjoying such vibrant and clear picture quality. The advanced display technology in your Sony BRAVIA TV truly brings every scene to life.

Thank you for choosing Sony—wishing you a spectacular day!
DiegoV.

Posted 8 months ago

Thank you for sharing your feedback, OrlandoC.

We are very sorry to hear that the picture quality on your K-75S20M2 is not meeting your expectations. We want you to enjoy the sharp 4K clarity this model is capable of.

Oftentimes, picture quality can be significantly improved by adjusting the "Picture Mode" or checking your input source settings. Please reach out to our support specialists at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so we can help you optimize your settings for a much better experience.

Thank you for choosing Sony.

Best regards, Gus, Sony Social Media Team

Posted 8 months ago

Hi Jwil8299,

We are very sorry to hear about the freezing and the popping noise you’re experiencing with your new BRAVIA 2 II. We understand how concerning it is to encounter these issues so soon after your purchase, and we would like to help you resolve this.

Please try the following troubleshooting steps to see if this clears the internal errors:

1. Power Cycle: Unplug the TV from the power source for about 2 minutes, then plug it back in. This can often resolve temporary glitches.

2. Check for Updates: Ensure your TV has the latest performance improvements. Go to Settings > System > About > System software update.

3. Factory Data Reset: If the freezing continues, a fresh start may be necessary. Go to Settings > System > About > Reset > Factory data reset > Erase everything.

If these steps do not resolve the problem and the noise persists, we highly encourage you to contact our technical support team so we can look into your warranty options:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony!

Best regards,
Dominick

Posted 10 months ago

Hello Tazy,

Thank you for considering Sony products.

We’re glad to hear the price was great, but we’re truly sorry the picture quality of the K75S20M2 TV fell short of your expectations. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your experience. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

Best regards,
-Fred

Posted 5 months ago

Hi ChantelD,

We’re thrilled to hear that your new BRAVIA 2 is the best TV you’ve ever owned! We appreciate you sharing your experience regarding the clear picture quality.

Thanks for choosing Sony.

Best regards,
Eliab

Posted 6 months ago

Hello NancyP,

Thank you for choosing Sony!

It brings us great joy to hear that your K75S20M2 TV is a great addition to your home. Please accept our apologies for the inconvenience caused by the soundbar connectivity issues while using Netflix. To facilitate a swift resolution, we recommend contacting our support specialists at the link below; please make sure to have the model number of your soundbar handy for the best experience.

Contact us here: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Best regards,
-Fred

Posted 5 months ago

Hi JonathanN,

We are glad to hear that your new BRAVIA 2 is performing perfectly in all lighting conditions! It's great to know you're enjoying the versatile picture quality.

Thanks for choosing Sony.

Best regards,
Eliab

Posted 7 months ago

Hi Goldie,

We are thrilled to hear that you're enjoying the vivid colors and impressive scale of your new 75" BRAVIA 2 II! It’s wonderful to know that Sony continues to be your top choice for a great picture and quality experience.

Thanks for choosing Sony.

Best regards,

Eliab

Posted 7 months ago

Thank you for the fantastic review, ElliottS!

We are thrilled to hear that you are loving your new BRAVIA 2! It is great to know that the picture quality and sound are hitting the mark for you, especially at such a great value. We aim to pack as much performance as possible into our S20M2 series, so hearing that you’re happy with the overall package truly makes our day.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Posted 4 months ago

Hi AmyM,

It is truly wonderful to know that your first experience with a Sony television has been such a success! Welcoming a new member into our community is always a highlight for us, and we are so proud to have earned a permanent spot in your home. Knowing that you’ve found a new standard for your viewing experience is the best feedback we could hope for.

Thank you for choosing Sony to be the center of your home entertainment!

Regards,
Dominick

Posted 7 months ago

Hi JessicaK,

We are truly heartened to learn that your new BRAVIA 2 II has made such a wonderful impression and that you are so glad you made the choice to go with Sony! It is always great to hear when an in-store recommendation leads to a viewing experience that you absolutely love.

While there are many options out there, we take pride in our 4K Processor X1™, which powers the BRAVIA 2 II to deliver life-like color and contrast by reducing noise and boosting detail in real-time. This ensures that whether you are streaming your favorite shows or watching live sports, the picture remains sharp and vibrant. We are thrilled that the natural picture quality and user-friendly features of this series have earned a permanent spot in your home.

Thank you for making Sony part of your home entertainment.

Regards,
Dominick

Posted 6 months ago

Thank you for sharing your feedback, user678179.

We are very sorry to hear that your K-75S20M2 arrived with discoloration. This is certainly not the premium quality we aim to deliver.

Since this sounds like a potential hardware issue, we recommend contacting our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so we can help you with troubleshooting or warranty options.

We appreciate you bringing this to our attention.

Best regards,

Gus, Sony Social Media Team

Posted 7 months ago

Thank you for the recommendation, Peggy!

We are so glad you’re totally satisfied with your BRAVIA 2 II. It’s a fantastic 75-inch screen that brings that cinematic Sony quality into your home at a great value. We appreciate you sharing the love!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Posted 1 year ago

Hi there,

Thank you so much for sharing your 5-star review! We're honored to hear that you enjoy your Sony - BRAVIA 2 II and the Sony brand overall. This TV is designed to deliver outstanding picture quality with the 4K Processor X1 and HDR support for vivid contrast and detail, while MotionFlow XR helps keep fast-moving scenes smooth and clear.

We truly appreciate your feedback and are delighted that your experience with Sony continues to be so positive.

Regards,
Dominick

Posted 4 months ago

Thank you for your feedback, HakimA.

We are glad to hear you’re enjoying the overall quality of your BRAVIA 2 II, but we’re sorry for the frustration with the Alexa integration. To get everything communicating correctly, please ensure the Sony's TV skill is enabled within your Alexa app and that the TV is registered through the "Control TV with Amazon Alexa" app on your home screen.

For a step-by-step walkthrough on syncing these features, please check our detailed guide here: https://www.sony.com/electronics/support/televisions-projectors/articles/S1F1709.

Thank you for choosing Sony!

Best regards,
Gus, Sony Social Media Team