Customer Ratings & Reviews

It ok. Still have some we don’t like. Some we need help use

Not sure why this is a required field - its a nice TV.

T.V turns on and sound comes our, but no picture. Geek squad is coming back out to check it out, so we'll see if it deserves a better rating.

My smart TV will not link with a wireless internet signal. Unfortunately neither the salesperson or the advertisement makes this distinction. The internet signal has to be through a cable or router. Now after an expensive purchase, it does not perform a function I wanted.

Sent back wasn't happy with 75 picture wasn't Tv at all.

Love it I would recommend it. I love shopping at best buy

A like the Android app and other feature and the sound

This television is nowhere near the quality most have come to expect with Sony products. It is hard to even tell that its actually 4k. The picture, on other words, is so-so, with a low quality hue and poor contrast. Blacks tend to be gray, etc. There is also a most annoying glitch with its ability of accessing Netflix that requires it to be reprogrammed to the modem repeatedly, especially after a passing thunder and lightning storm or if the power goes out. And there is no direct way to connect to surfing the web via the internet. It was a feature on previous Sony televisions, but NOT this one. Bad move Sony!!

This is an awesome TV. Plenty of connectivity (digital, analog, headphones), well designed; the more often accessed connections are easy to reach from the side. Initial Setup is a breeze IF you FOLLOW DIRECTIONS and the videos on Sony's website. (it pays to spend time reviewing the help documents for more advanced settings) More advanced settings to tweak it to your liking take a little more time. Some common complaints: bad sound; not true, need to adjust ALL the settings (from action button AND home button on remote). I also have it connected to external HIFI analog sound system (NAD and Parasound) via optical cable and optical to analog converter (Insignia) for movies. Some people have complained that optical sound output does not work; not true. Need to adjust the optical output settings (home button) to PCM. Default setting is for compressed audio, geared for surround sound processors. You can also connect separate subwoofer via the headphone jack. HDR is really great. TV remote can control cable box. Only had it for a couple of days but already huge improvement over our 60 inch Samsung. I am still investigating all the other settings (there are a lot of them). you can also set up shortcuts to avoid navigation through multiple steps. I really like this TV.

Loved the TV but when we got it home noticed the picture wasn't as sharp as it appeared in the store.. called for geek squad to come but apparently it seemed fine to them! Unsatisfied!

Received with a defect in screen. When we connected tv, had a line across the screen, a small size sent was noticed. Hope they will replace since I bought warranty

there is white washout around the 4 corners of the screen in widescreen movie format...will be talking with bestbuy today on this issue

This TV worked great for the first three months. Then one day it decided not to turn off, we couldn't change the channel, the volume, the station or anything else. The only way to turn it off was to unplug it. The opposite happened today. The TV wouldn't turn on. We had to unplug it and reset it before it would come on. Taking it in to have it looked at isn't going to be easy.

Sound died out of HDMI #3 after 1 year, had to go to optical cable for audio. Then it lost wifi permanently. Could connect to wifi, but always believed it was not internet connected. Now sound has entirely died from every port. Sony lost me forever.

For a 3K tv, I'm not entirely impressed. It's alright, but has a lot of glitches, hoping they fix it soon.

Sound is very poor. Need to have the sound turned up very high in order to hear it.

Great tv but I returned it for the 900e. Blacks are pretty bad on this one.

90% of the time picture looks great. There is, however, a pretty serious back light bleed issue from all 4 corners - almost to the point where I considered a return. No, I'm not one of those ultra fussy videophiles - you will notice it and it will bother you if your set is similar to mine.

Dear TV buyers, for those of you comparing Sony and Samsung, I bought both 850e and 8000 models, and Samsung is light years ahead in terms of picture quality. Procuring 850e as a replacement for 8000 was a serious downgrade. Had GeekSquad taking it back to the store. Stay away.

Not good. Still waiting to hear back from g.squad installer.