Customer Ratings & Reviews

Posted 2 years ago

Hi Siddarth, Thank you for sharing your positive experience with your Sony A80L! We're very happy to hear that you're impressed with the breathtaking picture quality, deep black level, vibrant colors, incredible details, room-filling sound, and immersive viewing experience with your Sony A80L. Thanks for choosing Sony! -Sam

Posted 7 months ago

Hi ColleenG,

Thank you for the five-star review of your BRAVIA A80L!

We completely understand the hesitation about sacrificing picture quality for a larger screen size. That's why we engineered the A80L OLED—to ensure that every size, from the smallest to the largest, delivers the consistent, uncompromised quality you expect from Sony's Cognitive Processor XR.

We're delighted to hear that you feel this TV truly delivers on both size and quality. Enjoy your cinematic viewing!

Thank you for being part of the Sony family.

Best regards,
Dominick

Posted 1 year ago

Hi EdD1,

Thank you for the purchase! We're glad to hear that you like the picture quality of the TV. We're sorry to hear what happened. Update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-83a80l/articles/00028577

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Posted 5 months ago

Thank you for the fantastic review, James!

We are so pleased to hear that you are enjoying the perfect picture on your XR-83A80L. It is great to know that the clarity is holding up perfectly even from a 10 or 11 ft distance—that 83" screen really makes for an immersive home theater experience!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Posted 2 years ago

Hi MichaelL Aamazing! We're glad that you are enjoying the picture and sound quality. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin

Posted 1 year ago

Hi 49er83,

Thank you for sharing your experience with your Sony BRAVIA TV! We're very delighted that this TV's picture quality satisfies you.

Thank you for choosing Sony, and enjoy more viewing moments with your best TV! - Maria

Posted 5 months ago

Hi NP000,

We are very glad to hear that you are enjoying the excellent quality of your A80L and that your experience has been smooth and glitch-free. It is great to know that the remote design is making it easy for you to navigate and enjoy your entertainment.

Thank you for making Sony part of your daily viewing.

Regards,
Dominick

Posted 5 months ago

Thank you for your feedback, KimM!

We’re so glad you love your XR-83A80L, but we’re sorry to hear the Google TV interface hasn't felt very user-friendly. We want your experience to be as smooth as the picture quality! If the main screen feels too cluttered or overwhelming, we recommend trying Apps Only Mode.

This feature hides the recommendations and simplifies the home screen to show just your app icons, making it much easier to navigate. To turn it on:

Go to Settings > Accounts & Sign In.

Select your account and turn on Apps only mode.

Alternatively, if you prefer to skip the smart interface entirely, you can perform a factory reset and choose "Basic TV" during the initial setup. This will limit the TV to just live channels (antenna/cable) and external inputs (like a Roku or Apple TV), giving you a much simpler experience. Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Posted 1 year ago

Hi RobertG, thanks for the fantastic 5-star review! We're so happy to hear you're loving the magnificent picture quality of the Sony - 83" Class BRAVIA XR A80L! The Cognitive Processor XR in this TV delivers a picture with wide dynamic contrast and natural colors, replicating how we see the real world. We thank you a lot for your loyalty and choosing Sony, and hope you continue enjoying the TVs! Regards, -Dominick

Posted 9 months ago

Hi GiacomoP!
We are excited to hear that the A80L has been such a great TV for you! It's awesome that the picture is so clear from every angle and that you're not seeing any glare. It's really cool to know you're experiencing that kind of immersive sound without needing a separate soundbar.

Thank you for choosing Sony!
Best regards,
Estefany

Posted 1 year ago

Hi FredW, we're glad you like the picture quality of our product. We're sorry to hear that you have an issue with the manual. You can check these link for online manual:

https://helpguide.sony.net/tv/kusltn1/v1/en-003/index.html
https://www.sony.com/electronics/support/res/manuals/5048/e3f22eae0e439ed78de9065697362eb8/50481191M.pdf

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Posted 7 months ago

Hello RobC,

Thank you for choosing Sony!

We're elated to hear that your XR83A80L TV is delivering a great picture, smart features, and reliable performance without any issues. Knowing that your experience has been so seamless and satisfying truly motivates us. Thank you for sharing your feedback and for choosing our TV to be part of your home entertainment.

Best regards,
-Fred

Posted 2 years ago

Hi Doug, We're glad that you like the picture quality. We will take note of your feedback regarding the use of remote controls.  Sony values the opinions of customers and is always striving to provide the best experience possible.  Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin

Posted 2 years ago

Hi Rawnie, Awesome! We're delighted to hear that you are enjoying the picture quality of your TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin

Posted 2 years ago

Hi TannerL, We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig

Posted 8 months ago

Hi SteveP,

Thank you for choosing Sony!

It's a true pleasure to hear that your new XR83A80L TV was even better than you anticipated. We're elated to know you're experiencing a wonderful picture, and we're happy that the quality is excellent even on older shows.

Best regards,
-Fred

Posted 1 year ago

That's great to hear, SashaG! We're glad you are impressed with the picture and sound quality of the TV. Enjoy and thanks for choosing Sony. -Craig

Posted 2 years ago

Hi Nicholas, Thank you for upgrading to your new Sony A80L! Choosing this TV will definitely be worth it! We're glad you love the exceptional 4K HDR picture quality this OLED TV delivers and you are having an enjoyable watching experience. Please note that this TV doesn't feature X-Anti Reflection. If you really want the best viewing experience, it's a good idea to turn off all lighting sources as Sony TVs look the best in the darkest environment possible. Light from windows and lamps may cause glare on the TV screen. Using a brighter Picture Mode, like Vivid or Standard, will also help reduce reflection while watching TV or gaming. Thank you so much for purchasing our 83" A80L and for trusting Sony! -Jess

Posted 1 year ago

Hi NelsonV, we're glad you are enjoying your new TV! Thanks for choosing Sony. ~Earl