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Customer Ratings & Reviews

Your price for this item is $168.00
The comparable value price is $169.99

Customer reviews

Rating 3.9 out of 5 stars with 113 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 3.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.3 out of 5 stars

75%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-113 of 113 reviews
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Good For Conversation, Not So Much For Music

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony NB-10 Neckband Speakers are built for a pretty specific purpose; as long as you understand their goal, they could be very good for you. If you are expecting great entertainment and musicality, you are in the wrong place! The Sonys are very comfortable to wear, whether above or below your clothing as it sits around your neck. The controls are soft buttons along the inner-edge of the speakers. On/off, bluetooth connect, mute and volume controls are pretty much it. They are simple to use once they have been set-up to your phone or computer. They do not, however, use the Sony app to control or customize the sound. They have a very clear and concise sound, and because they are open, you still hear all the world around you. The microphone is very good and sounds very natural to callers I spoke with. These are excellent for office, Zoom, home office and places where still being able to hear what's going on around you is important. They are not sound-proof just to you, as anyone around you, depending on the volume, can hear what you hear. Battery life is really good and recharging is accomplished with USB-C (Thank you, Sony!) Now, these are very good for the specific purposes of conversation and meetings. If you are looking for great sound for music or movies, you've come to the wrong product. Bass is almost non-existent. The treble and mids are good (hence, good conversation) but that's about it. Be aware of those shortcomings on these neckband speakers and these are excellent meeting/conversation/Zoom-Call speakers!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    How to answer a call - Sony doesn’t tell you

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think these are good neck speakers. The sound is not that extraordinary for music, but I think it is for voice (ie, calls). I was a bit under the wrong impression that the sound is so directional that people around you would barely be able to hear it, but that’s not true. I guess that is not what Sony was trying to accomplish with these. My family could definitely hear what I was playing even when I had the volume turned down relatively low. Anyway, I have a small bone to pick and that is with the instructions included with the hardware. I wish Sony would get up to speed with the times and either include minimal (but important) features via pictures and diagrams or give clear, concise instructions. I felt like the paperwork included with the neck speakers are akin to the package insert you get with prescription medication when your pharmacist gives you the manufacturer’s bottle. Probably the most important feature Sony should have included was how to answer a call - that is, after all, the main point of these speakers. But, I couldn’t find it anywhere in the ‘instructions.’ Granted it was relatively easy to figure out, but still an important oversight on Sony’s part.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Game changer!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is amazing. No dirty phones on my ears. My hands are free to type, write, and or eat. When I am on a call it as if the other person is in the room because there is nothing on my head, in my hands, or on my ears! I can listen to my music or an audio book in between phone calls and it doesn't bother anyone in office or at home. I don't have to be bothered with buds in my ears or headsets over my ears making them all hot and sweaty or running to find them when I get a call. It just hangs out on your shoulders. It easily connects to your phone or other bluetooth device. Full Battery life easily lasts all day. Really cool how the sound bounces off of your shoulders to project to your ears. Always have loved Sony quality too. Feels well made, lightweight, soft touch materials.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Does what it says

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to use while I am exercising upstairs and want to hear the TV downstairs (my gym is in a loft) After fiddling with the Sony TV to get it to pair, it is working now, but all volume is transferred to the headed and TV audio is muted (thus 4 not 5 stars) Once I figure that out, I will update my rating Unit itself is compact, comfortable and the sound is adequate. Stereo yes, but compared to in ear or over ear is not the same. I would compare to a bone conducting model

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Great for use with your phone

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This neck band speaker is nice. It works great with my phone, was easy to pair and the sound quality is good. They were not so great for my Zoom or Teams calls. The sound would cut out for notifications on the laptop, so if a new email came in sound would drop from my meeting. I ended up closing my email so I could hear better. I was told that my voice sounded robotic or digitized when I would speak sometimes, even though I was right in front of my laptop. But, for using with my phone or listening to music or podcasts I think they work fine. I imagine they would be great to watch TV with as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Even better than we anticipated. The music sound just being there around your neck is incredible. Perfect quality yet others around tou barely hear it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Fantastic, DanS! We are very happy to hear that you're enjoying the amazing sound quality, great design, and superb performance of your SRS-NB10 Wireless Neckband Speaker. Thank you for your purchase and for choosing Sony! - Romeo Sony_US

  • Rated 2 out of 5 stars

    Not good for the reason i purchased

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was not loud enough for my client to use. He didn't care for the way it fits around his neck.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nanny,

      We are really sorry if the volume/loudness of our SRS-NB10 Wireless Neckband Speaker didn't live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For the volume/loudness, you can easily control volume to a level that’s comfortable for you by touching the volume button on the side of this Sony neckband speaker. However, depending on the BLUETOOTH device, it may be necessary to adjust as well the volume or set the audio output setting on the connected device. You may also try using different Bluetooth devices to isolate the problem.

      For additional troubleshooting, you may refer to the following articles:
      https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html
      https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432530.html?search=volume

      I hope this helps.

      If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      We value you, and thank you for your purchase.

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Sony neckband

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it wear it at work and when am walking after work

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tanya,

      Fabulous! We are extremely pleased to hear you love your new SRS-NB10. We are also delighted that you are having an enjoyable listening experience- especially when using this Wireless Neckband Speaker while working and walking after work.

      The NB10 Wireless Neckband Speaker is great for more than just working from home - this neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great products - Awesome prices

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy always has great prodicts and awesome prices !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carol4,

      You made the right choice! We're glad that you are enjoying the performance of the neckband speaker. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good value for money.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I liked the product. Its easy to have it on your neck and no more hassle plugging earpods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, MDas! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 1 out of 5 stars

    Sony wireless speaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless devices are not great you could hardly hear the music playing and they fall of your neck. For as much money I spent on them and there Sony you think they were worth the money, but sadly they are not.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DorothyS, We are sorry to hear that the SRSNB10 did not meet your expectations. We'd love to get in touch with you and make this a better experience for you. In the meantime, please follow our help guide link on how to troubleshoot the issue https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html

      May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US

  • Rated 1 out of 5 stars

    Shuts down randomly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for these but they have a serious issue. The headphones will shut off randomly right in the middle of a conference call. I am not talking about BT disconnecting. I am talking about it shuts off. You have to push the power button again to turn them on (you can tell they shut off because when you push the power button again, it says "Power On". Battery is at 90%, so its not a low power issue. This is my second pair and same thing. Sony support had me do a reset, but could offer no other help. I see reports starting to pop up of similar experiences. Since these are so new, I expect more reports will start rolling in. Being cutoff in a work conference call, is a serious issue.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item!!! Loving everything about it!!! Thanks for everything

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Neckbanbluetoothspeaker, Amazing! We're pleased to hear that you are enjoying your new neckband speaker. Light and comfortable, this wireless neckband speaker is designed for all-day working from the first meeting to the last call. They fit securely around the neck and rest gently on the shoulders so you can keep wearing them when your work is done—perfect for listening to music while making dinner or clearing up. Thanks for choosing Sony! Erin Sony_US