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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 8148 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

  • Value

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the MDREX14AP Wired Earbud Headphones favorably for their sound quality, comfort, and affordable price. Many appreciate the fit, lightweight design, and inclusion of a microphone, along with its compatibility with phones. However, some customers have reported issues with the volume control. A few have also mentioned that the battery life could be longer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 392 Showing 7,821-7,840 of 8,148 reviews
  • Rated 1 out of 5 stars

    They are pure trash.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got them thinking that Sony cares about making a good product but i was wrong. As soon as I started listening through them, they sounded like trash. I returned then ASAP.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrSkytech, We regret to hear that your device's performance failed to meet your needs. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rated 1 out of 5 stars

    Ear plugs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is muzzled and static. The comfort is ok.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fell apart pretty quickly, sound was fine but quality not so good.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Average at best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of earbuds are not the best. Mic works well but makes a kinda scratchy sound. Sound quality is absolutely trash.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality wasnt the greatest and it stopped working within 3 monts.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Surprise this is a Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After only a week of use, the earbud kept going in and out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not compatible with Iphone6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    7 days after I purchased this item, the headset started to messed up my phone (playing SIRI without touching anything, press pause any minute etc.)

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Remy13, we regret that the headphones failed to meet your expectations. We would like to know more about the issue and help you out. Kindly send us an email at [email protected] including my name and this feedback post in the email. Hope to hear from you. Regards, -Erin sony_US

  • Rated 1 out of 5 stars

    Poor Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received product with 1 earbud not working. Such a disappointment. Maybe the reason they're on sale because of the bad quality!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product has already broken down In less than 60 days of normal use. A real piece of garbage. I am going to see if I can get a frefund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked these up for a last minute road trip and was very disappointed. I am loyal to my Sony headphones but these aren't worth your time or money.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PeachyKeen, we regret that the headphones failed to meet your standards. We'll make sure to pass your feedback to a relevant department for further improvements. Best regards, -Mark sony_US

  • Rated 1 out of 5 stars

    Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete garbage. One of the ear buds completely stopped working after only a couple months. Don't waste your money on these like I did.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Saberin,

      I understand that your EX14AP is having issues with one of the earbuds. Please try to connect it on another device (i.e phones, tablet, computer, etc.)

      If you are unable to resolve your concern, please email us at [email protected] with the following details:

      Name:
      Bestbuy Username:
      Model Number:
      Issue:
      Telephone Number:
      Best Time to Call:


      Sincerely,

      Sam
      Sony Social Support Sony_US

  • Rated 1 out of 5 stars

    Save your money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mic doesn’t work. Sound quality poor on earbuds. You get what you pay for.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these earbud headphones to use at the gym. They're very good. Only bad thing about these is that they tend to slide off due the sweat during work outs.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped Working

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In just 2 months, left side ear phone has stopped working. I didn't buy SONY for this... i expected it to be better

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them in a hurry but they did not come out so bad, I used them for a short time not bad ........

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Justme

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are not good, there are better options out there, they are weirdly shaped and they broke after a while.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good sound don't last too long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these often about 8 hours a day. they began to fade about 2 months in so this is my second pair wish they would have lasted longer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Functional, nothing special

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just fine for the price. Nothing special though. If looking for great head set I'd look elsewhere, otherwise, these are fine for occasional use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They are crap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 1 day usage. Left side stopped working then the right faded in n out. Noobe should buy these cheaply made headphone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy these ear buds. They are very bad quality and overpriced. If quality does not matter to you then buy them at a dollar store.

    No, I would not recommend this to a friend
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