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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 8148 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

  • Value

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the MDREX14AP Wired Earbud Headphones favorably for their sound quality, comfort, and affordable price. Many appreciate the fit, lightweight design, and inclusion of a microphone, along with its compatibility with phones. However, some customers have reported issues with the volume control. A few have also mentioned that the battery life could be longer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 396 Showing 7,901-7,920 of 8,148 reviews
  • Rated 1 out of 5 stars

    Awful sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low volume, no bass, sounds like I'm in a bathroom. Better off finding some on the side of the road.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark, we're sorry to hear that the headphones failed to meet your expectations. We'll make sure to your feedback reaches the team for improvements and possible changes. Your input is greatly appreciated. Best regards, -Mark sony_US

  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered these headphones online and thought since they where Sony they would be good. No I get them and try to use them and they fall out without even moving and the sound is terrible and every time I moved with my phone my sound would cut out. And the connection to my phone was terrible. I loved the colors though. And Best Buy was great with the return.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Dont hold up

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these for just a couple weeks and they failed, looks great but not built very well

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Occasionally you buy a pair that doesn't work well. Best Buy exchanged defective product. Thank you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chocodille, We're sorry to hear that the headphones had to be returned and we truly appreciate that you took the time to share your experience with us. Please note that your feedback will not go unseen and will be directed to the proper department. -Jerome sony_US

  • Rated 1 out of 5 stars

    These suck!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They suck right out the box. Audio goes in and out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Quality was not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product quality is not good. Output of music was not up to mark

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pure garbage. Broke the second day I used it. Do not buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke within one month of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase two for my daughters and both broke within a week of each other after very little use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these and they only lasted 3 days before one side of the earbuds quit working.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are using it but it is not so high quality, lasted 1 week.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony EX series earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these maybe a week ago and the left side earbud is already dead. How can I get a refund?

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jeepy715, we regret that the unit did not live up your expectation. With regards to the left side that is dead or not working, you can use this link to isolate the issue: https://us.en.kb.sony.com/app/answers/detail/a_id/38966. Regards, -Erin sony_US

  • Rated 1 out of 5 stars

    Not Great Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than two months after purchasing these earbuds one side is no longer working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microphone does not work well. Spend a few more dollars and get a product that works.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Cheap earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average earbuds for a reasonable price, not sure how durable they will be.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Goodforaboutaday

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After one day the left side quit working. We where on vacation so couldn’t take them back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nope!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk and wouldn’t ever buy these headphones ever again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not picked up but my account shows picked up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not picked up but, it shows picked up. How crazy !!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not anything I expected. I three it away after the two weeks it lasted.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Nikki!

      We regret that the headphones did not meet your expectations. Please be assured we take this very seriously and continuously strive to improve our products. We'll pass this to the proper team. Thank you.

      Erin Sony_US

  • Rated 3 out of 5 stars

    Don't waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds stopped working after about a week of use. Get something elsw!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my daughter...Broke after 3 days!!! Poor quality for the high price

    No, I would not recommend this to a friend
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