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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 8148 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

  • Value

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the MDREX14AP Wired Earbud Headphones favorably for their sound quality, comfort, and affordable price. Many appreciate the fit, lightweight design, and inclusion of a microphone, along with its compatibility with phones. However, some customers have reported issues with the volume control. A few have also mentioned that the battery life could be longer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 398 Showing 7,941-7,960 of 8,148 reviews
  • Rated 1 out of 5 stars

    Sony - EX14AP Wired Earbud Headphones - Black

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for 2 weeks and the left earbud doesn't work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth. I would not recommend to a friend. Poorly made. Cheap!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rammm, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin Sony_US

  • Rated 3 out of 5 stars

    Great but not reliable for long term

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great but not really long lasting. But this will do good for $9 price

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn’t last long. One side quit working. Won’t buy again

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn’t last long. One side quit working. Won’t buy again

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average earbuds. Not high quality. Better ones out there.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    OK headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing to special, sound ok but don't fit my ears well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oregonian, Your feedback is highly appreciated. It will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph Sony_US

  • Rated 3 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fall loose so easily from my ears i did no liked not good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only used it for 1 week and it broke. Other ear piece not working

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marianne, We're sorry to hear that the headphones didn't perform as expected. Kindly check on this link for troubleshooting steps to help isolate the issue:
      https://www.bestbuy.com/site/sony-ex-series-ex14ap-earbud-headphones-black/5739305.p?skuId=5739305
      ~Ralph sony_US

  • Rated 1 out of 5 stars

    Poor Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality Sony headphones that broke after two months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good buy save your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cheap buy was broken in minutes don’t waste your money

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tina, We are sorry to hear that. We have an article here that you may follow and see if the issue can still be fixed: https://www.sony.com/electronics/support/articles/00086441
      We appreciate your feedback and we will forward this to the right department.
      Regards,
      Vincent sony_US

  • Rated 3 out of 5 stars

    Cheezy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really cheezy but they do work fine for short

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality, they sound like static. Would not recommend.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bees, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. Regards, ^Ron sony_US

  • Rated 3 out of 5 stars

    Decent ear buds for value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For Sony earbuds and price value, they were decent.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear piece kept falling off not a good buy never again

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Onecoffy, These headphones come with different sizes of earbuds. You may choose the right size of earbuds according to the size of your ears: https://docs.sony.com/release//Manual_4596689112.pdf
      We appreciate your time and feedback.
      Regards,
      Vincent sony_US

  • Rated 3 out of 5 stars

    Sony Earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for a great deal. Will purchase it again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    You get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worthy. They are no longer stereo. Only left side works

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They are ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are ok ear buds. An older paprika I had were better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Katmode,
      We always appreciate customers who take the time to give us their feedback. I'll pass what you've said into the proper department. Thanks,
      >Joffrey sony_US

  • Rated 1 out of 5 stars

    Let down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very uncomfortable in the ears. Did not enjoy at all.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brit, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. You may check this link out for more information about using the unit:
      https://us.en.kb.sony.com/app/answers/detail/a_id/34285/p/40940,40971,96927/c/65,66/kw/hurt%20
      ~Ralph sony_US

  • Rated 1 out of 5 stars

    Quality was poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have spent more for better headphones......

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jaime, We regret to hear that your device's performance failed to meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

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