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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 8148 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

  • Value

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the MDREX14AP Wired Earbud Headphones favorably for their sound quality, comfort, and affordable price. Many appreciate the fit, lightweight design, and inclusion of a microphone, along with its compatibility with phones. However, some customers have reported issues with the volume control. A few have also mentioned that the battery life could be longer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 400 Showing 7,981-8,000 of 8,148 reviews
  • Rated 2 out of 5 stars

    Needs improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not the best in the store, it's less than $15 for a reason. It last for like a month and it stopped working.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jordan4realz, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron sony_US

  • Pros mentioned:
    Comfort, Price, Sound quality

    Rated 5 out of 5 stars

    Excellent value!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very satisfied with these headphones, the sound quality is amazing and are very comfortable, to the point of me falling asleep with these on and not noticing a thing. Definitely recommend getting these if you're on a budget but still want some quality!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Pass on these ear buds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud enough no bass one ear sounded hollow. The chord is flimsy

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    good ear plugs - not good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the ear buds block ambient noise as they sealed. sound was poor quality, and not very clear at times. sound is distorted.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor sound

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these and the sound was low and unclear. They also wouldn't fit comfortably in my ears.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont like it. It sounds like tin can and coming from deep well. I will return

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a good product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t liked the product at all. Also it does not fit into ear properly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good solid set of earbuds with phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used primarily for my Android smart phone. Sound quality is very good with fidelity in high and low frequencies. Supple rubber gaskets fit comfortably and securely in the ear. Good quality for telephone conversations. Pipes the conversation into both ears which makes it easier to hear than a conventional phone. The people I call tell me that my voice quality is very good. It is great for hands-free conversation.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only worked for 6 or 7 months. Left side quit putting out sound and the Mic quit working at all

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these and they didn't last long. Ended up with apple earbuds in which I love.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 1 out of 5 stars

    No volume control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    toggle button is on/off only, not a volume control. Not practical.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CPCP, We regret to hear that your device's performance failed to meet your needs. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph sony_US

  • Rated 2 out of 5 stars

    Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting more because it’s made by Sony, but the sound quality wasn’t that great.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John, We regret to hear that this pair of headphones failed to meet your expectations. Sony takes into consideration all feedback to improve the quality and performance of our products. We will forward your feedback to the right department. Thank you for choosing Sony. Regards, -Jay sony_US

  • Rated 2 out of 5 stars

    Nope!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk and wouldn’t ever buy these headphones ever again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good quality, break easily.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely purchase the warranty for these. I've had to replace them twice in about 3 weeks.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, Thank you for sharing your input. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph sony_US

  • Rated 2 out of 5 stars

    Comfortable but stopped working within a few uses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were good for about 3-4 uses but stopped working properly. Will be returning.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SusieQ, That's definitely not the news that we would like to hear. To isolate the issue, kindly check this link for troubleshooting steps:
      https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,96927/
      ~Ralph sony_US

  • Rated 2 out of 5 stars

    Not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stopped working only after a few months ... would not buy again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful!!! As soon aa I put them in my ears the sound was distorted. Kept going in and out. I didn't expect these earbuds to work like $100+ ones but seriously? They sucked 1 second into usage. Do NOT buy these! If I could give negative stars I would

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony letdown

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What could go wrong? These headphones we're on sale and they're Sony. Well, everything has gone wrong!! I can't hear my music at all!!! These are the lowest sounding headphones I have ever had. So, next time you think about making a purchase based off a name and a good price, think again, cause these are not it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, We're sorry to hear that the unit is not working properly. Kindly refer to the link below for troubleshooting steps to help isolate the issue:
      https://us.en.kb.sony.com/app/answers/detail/a_id/38966
      ~Ralph sony_US

  • Rated 2 out of 5 stars

    Ehh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have an iPhone. These don't want to well if you're trying to use the mic

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Surprisingly poor sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned far better headphones at same price level.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ponyboy7,

      We regret that the headphones did not meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better.

      Erin Sony_US

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