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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3147 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

  • Value

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention the EX155AP EX Series Wired In-Ear Headphones have good sound quality, are comfortable, and are a good value for the price. The fit is also frequently mentioned as a positive, along with the bass and light weight. Some customers have noted the absence of volume control and issues with the microphone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 3,147 reviews
  • Rated 1 out of 5 stars

    electric jolts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every 10-15 min the earbuds zap me. Its very uncomfortable, have to go buy another brand.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound good quality for the price. Very comfortable love them recommend. Had them for 1year and they are still great. Got a second pair for my sister .

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried a large variety of headphones at many different price points, ranging from $20 to $200. These earbuds aren't the greatest I've ever heard, but then again, I didn't pay very much either. For $30, these are exceptionally comfortable, with a balanced and mostly clear sound. At this price, I would definitely purchase again!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Wow! Just wow

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, sound quality is amazing, the comfort is also really great, I recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    wired headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality headphones durable and good sound quality price alittle higher than target but quality seems better

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales person recommended 2 other models and foolishly I didn’t listen, because they were on sale. They sound bad.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobC, We are sorry to hear what happened. In this case, Please allow us to help you and make this a better experience. Please send us an email at [email protected] including your product information and contact details and let us see how we can improve your experience. Regards, -David sony_US

  • Cons mentioned:
    Microphone

    Rated 5 out of 5 stars

    Replaced my headset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to stop using a headset due them becoming a nuisance and moved forward with these. I didn't need anything special since they mainly will be used on my pc for gaming. The mic doesn't work without a splitter so I have my original headset around my neck with the built-in microphone to communicate with my teammates instead. Overall, great $32 spent.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not satisfied

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Displeased with the speaker quality wires frayed sad face.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony is good at this time.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First try, great sound. The wires don't seem thick, but the sound is there. Use this only for long trips and remember that you have wired, earbuds on you. Some people forget that. Be careful when using wired, earbuds since it's all delicate. I bought it for 32 bucks, but as long as it sounds good not muffled and it has good audio latency. It's enough for my ears. I hope these last a bit longer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No base

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earphone is defective with no bass, planning to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theese earbuds only lasted me about 2 weeks so I had to throw them out

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Edgar, We are sorry to hear what happened. In this case, Please allow us to help you and make this a better experience. Kindly send us an email at [email protected] including my name, model number and this feedback post in the email. Hope to hear from you. Regards, David Sony_US

  • Rated 1 out of 5 stars

    Not a good quality product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones broke in less than 2 weeks my daughter was very upset about it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Marine30, We are sorry about this. For further assistance, we recommend visiting this page: https://esupport.sony.com/US/p/service.pl. Regards, Vincent sony_US

  • Rated 1 out of 5 stars

    I returned them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They kept falling out of my ears. I returned them to Best Buy.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Harry, We regret to hear that your device's performance failed to meet your needs and had to be returned. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. ~Ralph sony_US

  • Rated 1 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This quickly broke apart. One of the ear buds stopped working.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jason, We're sorry to hear about what happened. Kindly check this link out for troubleshooting steps to help isolate the issue:
      https://us.en.kb.sony.com/app/answers/detail/a_id/38966
      ~Ralph sony_US

  • Rated 1 out of 5 stars

    already broke, cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one side already does not work. cheaply made. do not recommend

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tkat, We're sorry to hear that the headphones is not working properly. Kindly check on this link for troubleshooting steps to help isolate the issue:
      https://us.en.kb.sony.com/app/answers/detail/a_id/38966
      ~Ralph sony_US

  • Rated 1 out of 5 stars

    Not help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its the noise so quietly and i willl not recommend

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    No volume ctrl

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good ear fit and sound. Miss the important volume control function.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Works good with a motorcycle helmet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these earbuds to wear with my full face motorcycle helmet, they are small enough to work with the helmet. I wear a balaclava under the helmet so the earbuds don't come out when I put the helmet on or when I take it off. I play music through my phone and the sound is clear with good bass. I don't have to have the volume up too loud and it is surprising how much sound comes out of this little earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth MSRP and a complete Steal on sale.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Very impressive microphone for earbuds. These are a steal on frequent sales- half off when I purchased. Worth MSRP

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price. Bought for use at work on teams calls. People are able to hear my voice clearly. Good notice canceling effect with the earbuds.

    I would recommend this to a friend
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