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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3147 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

  • Value

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers frequently mention the EX155AP EX Series Wired In-Ear Headphones have good sound quality, are comfortable, and are a good value for the price. The fit is also frequently mentioned as a positive, along with the bass and light weight. Some customers have noted the absence of volume control and issues with the microphone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,147 of 3,147 reviews
  • Rated 1 out of 5 stars

    no sony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not give a 1 star had there been an option for "0 stars". Not a reliable brand at all. I had a different model of Sony headphones , and it broke by the hinge. Reached out to both US and Japan headquarters about the issue. Received a reply email stating that the Sony engineers agree that there is a defect with the product, but they cannot exchange it because it was out of warranty. If a product has a defect, and company admits it, then why does not matter what the purchase date it. Anyway I highly recommend to stay away from sony headphones in general.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sound quality not what I expected.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had other Sony earphones before. These have disappointing sound quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Total crap, do not buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a pair in January, they were decent, primarily used for podcasts and phone calls. After a couple of months the left earbud stopped working all together. I'd lost the receipt and figured I'd been too rough with them so just bought another set. Three months later, just out of warranty, the left earbud stopped working. Again! Will never buy Sony earbuds again.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Heather, We regret to hear that it didn't live up to your expectations. Kindly check on this link for troubleshooting steps to further isolate the issue:
      https://www.sony.com/electronics/support/articles/00024605
      ~Ralph sony_US

  • Rated 1 out of 5 stars

    Worst earbud

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open them an they have so much static, dont know if its a shortage in them ,but would not never purchase again ,waste my money ,went in trash,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not noise canceling

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are NOT noise canceling headphones as it says in the description.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had them for about 2 months and already they are breaking apart on the wires in different places. I can see the wire inside of them. So far the sound stills sounds okay but I'm sure they will stop working this month. I don't like wireless headphones so I'm looking for a good pair of wire ones.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thisisareview, We are sorry to hear about what happened with your headphones. We would like to know more about the issue and help you out. Kindly send us an email at [email protected] including my name and this feedback post in the email. Hope to hear from you. Regards, -Jay sony_US

  • Rated 1 out of 5 stars

    broken after 4 months, and NO WARRANTY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PLEASE NOTE WARRANTY IS ONLY COVER FOR 90 DAYS DISGUSTING

    No, I would not recommend this to a friend
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