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Customer Ratings & Reviews

Your price for this item is $44.99
The comparable value price is $59.99

Customer reviews

Rating 4 out of 5 stars with 87 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers appreciate the overall performance of the Geek Squad Certified Refurbished DualShock 4 Wireless Controller for PlayStation 4, finding it suitable for PS4 games. Many customers have also commented on the good condition of the refurbished controllers, with some noting they appear to be like new. However, some customers have reported issues with the controller's functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 87 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The design is so nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice looking controller. My son absolutely loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came early, exactly what the picture shows. Perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for a refurbished

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy for a refurbished. Would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality controller. The shipping was super fast

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Perfecto

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lo mejor de lo mejor en Controles remotos, bello color

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It was good until the first hour

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buttons stopped working and the joysticks started drifting. I know you can fix drifting by cleaning the inside of the controller but that didn’t work. I did that twice and still had the same problem. Next time I hope I get better service.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Definitely not Certified Refurbished

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just received today opened box most definitely some dirt/skin residue from previous owner I open they cleaned or even actaully refurbished controller. Was found in the cracks where the remote comes apart..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Yay!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a Christmas gift so it hasn't been used yet but I'm so glad that we can buy refurbished at a lower price and feel confident that it works.

    I would recommend this to a friend
  • Cons mentioned:
    Functionality

    Rated 1 out of 5 stars

    Got a bad controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work properly It had problems with the joystick

    No, I would not recommend this to a friend
  • Cons mentioned:
    Functionality

    Rated 1 out of 5 stars

    broken X button

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this controller with a Broken/jammed X button. It didn’t click at all and after trying to push it, it got stuck and it didn’t pop back out for a few seconds then slowly emerged. I had to fix it myself and it works much better but still doesn’t make a clicking noise and occasionally gets jammed when I haven’t messed with it for a long time. Pretty disappointed

    No, I would not recommend this to a friend
  • Cons mentioned:
    Joystick quality

    Rated 2 out of 5 stars

    Faulty

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within 3 months the left Joy stick drifts. Be careful of Geek Squad Certified Refurbished

    No, I would not recommend this to a friend
  • Cons mentioned:
    Functionality

    Rated 2 out of 5 stars

    Pass by

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked for a few days but buttons kept sticking. Returned it

    No, I would not recommend this to a friend
  • Cons mentioned:
    Functionality

    Rated 2 out of 5 stars

    Was it used???

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A toggle isn’t working properly, it’s ruining my game experience.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Functionality

    Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt even get a good use out of it turned it on tried to play my game and already had issues.Tried to go to bestbuy support and got told that all I could do was visit my local best buy and have the geek squad take a look but I cant even do that due to covid-19.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Has Issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought I Would Give A Refurbish Controller A Shot From Best Buy Bad Idea Should Have Spent The Extra For A New One. The Controller Likes To Take Control And Move Up By It’s Self!!! That’s A Second Refurbished Controller I Got That Was Bad.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Functionality

    Rated 1 out of 5 stars

    Refurbished? It’s still broken!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant about buying a refurbished controller, and I’m not super happy that I did, especially seeing as how it was only a $3 difference. The left joystick is messed up and makes it impossible to use. Waste of $65 if you ask me.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Functionality

    Rated 1 out of 5 stars

    Didn’t work:

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would never center on screen and was always pointed up

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fails to stay connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered a refurb thinking it would work, but it can’t even stay connected for more than 5 seconds.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect condition and fast shipping works just like brand new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast delivery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a discount now, also it arrives as fast as it could

    I would recommend this to a friend
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