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Customer Ratings & Reviews

Your price for this item is $599.99

Customer reviews

Rating 3 out of 5 stars with 20 reviews

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50%
would recommend
to a friend

Customers are saying

Customers frequently mention the touch screen feature of the product, praising its user-friendly interface. The product is also considered reasonably priced for its capabilities. However, customers have expressed significant dissatisfaction with the poor Wi-Fi connectivity, describing it as extremely unreliable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 20 reviews
  • Rated 3 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd one I received works great but was scratched. First one would not charge. Worth the money I think for everything it does.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great start up touch laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great start up touch laptop. Its reasonably priced yet powerful enough. It works great, as you would expect from a sony.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup out of the box. Very fast and attractive design. Back lighted keyboard is great and so is the touchscreen

    I would recommend this to a friend
  • Cons mentioned:
    Wifi

    Rated 4 out of 5 stars

    Not so sure...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very fast, looks very nice but it is not very reliable internet gets disconnected like others say.. overall I like it but not sure if I would recommend it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall awesome product. Couldn't be any happier with my purchase. My only gripe is the internal battery.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the purchase, I appreciate all the help from the Best Buy store, those guys are awesome. Thanks for everything.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some issues but it’s been a very reliable laptop. Touch screen works well and is very responsive. Would but again if there was a newer model.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great highly recommend it i love the touch screen feature plus the prize is awesome

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed so I Returned laptop to local Best Buy

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Wifi

    Rated 2 out of 5 stars

    Good computer, Terrible Wifi (Sony please fix)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon purchasing this laptop initially i was excited but was sadly mistaken when I turned it on. It took a long time to figure out the touchscreen issues, but thanks to the ones who left other reviews which resolved this issue by turning something off. Once that part was fixed I was once again excited and amazed at the features of this thing ( I never owned a tablet or similar device yet). However there is one part that is still bugging me and apparently there is no resolution to this issue. The WiFi is SUPER SH***Y!! I can sit 10 feet away from the router and I still lose the signal constantly. Apparently this is a widespread issue among just about every Vaio flip customer, and Sony still hasn't done anything to fix it. All in all its an awesome machine and I love it so much that I decided not to return it, and instead I'm just relying on a wifi adapter. Its an annoying protrusion that is just in the way and inconvenient but does lets me at least keep a constant signal. I'm really hoping that Sony will end up finding a resolution to this issue at which point would make this an unstoppable do anything go anywhere laptop. -The whole flip mode and everything is really cool and definatly useful. I run quickbooks for our company and can pull it up anytime anywhere and do what i need it to do. full capabilities as my 4 year old laptop. -Battery life is pretty good in my opinion -Touchscreen had issues in the beginning but awesome when resolved -Screen quality/colors are vivid and clear -Back-lit keyboard cool bonus -WiFi TERRIBLE!! Absolutely SHI*TY!!! Sony please fix! I want to give this 5 stars and had it not been for the wifi i would have. I never have left a review on something but this is one that needs to be known about before purchasing this device. I wish i would have known these issues before committing to keeping it, but hopefully this wont fall upon def ears (aka SONY PLEASE HELP).

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Amazing for refurbished

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Idk why everyone has such a negative review of this laptop... I love it. The screen is vibrant and beautiful, the keyboard is wide enough to not be uncomfortable, and it runs wonderfully. For the price, I don't really think you can beat the value. The only thing I'm not too fond of so far is the keypad- it's not as responsive as I would like even after messing with the controls, but since it's a touch screen laptop it hasn't bothered me so far. This laptop is compact, lightweight, and sturdy. It's gorgeous and the backlit keyboard is a plus.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    You need better quality control before shipping!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought refurb'ed before from manufacturers with great results. So far I'm not impressed by this experience. Machine arrived looking great, until I took it out of the shipping package and inspected it. Missing a piece of the plastic case above the headphone jack. Should have been caught by a final inspection before shipping. Tried turning on. Nothing. Plugged in and booted up fine, except windows reports NO Battery. Still the same after 12 hours charging. Can't imagine how this was shipped like this. Going back to the store this morning. Now I'm very leary about trying another one.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Wifi

    Rated 1 out of 5 stars

    WiFi Still an issue, no WiDi

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking laptop with decent specs, however WiFi issues that are well documented are still present. Also no WiDi as advertised, since this does not use an Intel Wireless card.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    great small foot print computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have read reviews before buying and was concerned about the wi-fi issue, but so far I haven't encountered any problems. If I do it's easy to replace the wi-fi card for $25. upgrading from a 15.6 inch laptop and the from factor of this system is great. You have to see this computer in person. pictures do not do it justice. This computer looks so much better than I thought it would. Very easy to set up. I have a windows 8 laptop this is replacing so when I logged in on this one my email and settings transferred over to this one. The display is bright and crisp and uniform all the way to the edge. no more thick plastic surrounding the screen. flush all the way. Touch screen works flawlessly. The speakers don't sound that great. Almost like a tin can. but I can get used to that for the price I paid.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Excellent Laptop. Refurbished is just like new.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this during cyber week at 450$. It's a high-middle range laptop for a steal. I know there were lots of complaints about GSCR, and I bit my nails until it arrived, but I've been nothing but pleased. I couldn't tell the difference between a brand new machine. But as far as the laptop goes, it feels and runs without a hitch. Touch screen works great, no delays. Keyboard is a little slick, but the keys are nice and firm. HD+ on a 14 inch looks amazing, I never thought I'd buy a sony, but at this price, it was well worth the money. Way better quality than anything toshiba or asus will get you in this price range.

    I would recommend this to a friend
  • Cons mentioned:
    Wifi

    Rated 1 out of 5 stars

    Sony makes JUNK

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy another Sony product ever! The last two I bought, computer and dvd, are terrible. Sony has slipped from making a great product in their heyday to the C RaP they push out the door now. This SONY laptop can NOT go beyond 15 ft of a wifi signal. Many others have described the same problem in forums. So disappointed to spend top dollar and get a lousy product with seemingly no recourse. Waste of time and money!! Never again Sony

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life, Wifi

    Rated 1 out of 5 stars

    Worse Sonny product ever.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wireless and bluetooth connections are disconnected themselves so often. The battery is not removable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Glitchy Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited about the laptop, but then I got it. It looks nice with an aluminum finish, but can't say the same for the performance. 1 hour after I turned it on, the screen froze, the touchscreen was unresponsive, their was light leaking from the screen, and really slow. So much for guaranteed. Did even last a few hours.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW! Reading the other two reviews makes me realize I am not the only one with issues here. I was excited to get this laptop, and right out of the box my touchscreen does not work. Called my local best buy, no help at all. Transferred me to some other geek squad line, and when I tried to get tech assistance, the number was disconnected??? Definitely a learning experience. As others said, how could Geek Squad ship something out in this condition. Absolute joke. STAY AWAY, BUYER BEWARE

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    looks cool but does not perform well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i wish i knew how bad this computer was before i purchased it. i only use the computer for writing papers and whatnot but the wifi is quite a hassle. it rarely works and will disconnect constantly.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Its regretful to hear your experience, we would love to see how we can turn it into a positive one. Can you kindly drop us a mail at [email protected]? Please include your model number and details pertaining to your issue. Thank you for bringing this to our attention.Sonystyle

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