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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.1 out of 5 stars with 13 reviews

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85%
would recommend
to a friend

Customers are saying

Customers are satisfied with the battery life of the Geek Squad Certified Refurbished Xperia XA1 Ultra 4G LTE with 32GB Memory Cell Phone (Unlocked) as it charges quickly and lasts long. However, some customers have expressed dissatisfaction with the camera quality, finding it to be subpar.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-13 of 13 reviews
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Pretty decent phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good phone for the price, the screen size, resolution and speed are pretty good. The camera sucks even though it is 23 MP but can't complain for the price of the sub $200 phone.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Very nice looking phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone had a small scrape on the back nothing major at all. Screen was flawless and phone works great. Besides the Wifi dropping when Bluetooth is on the phone is great. Just updated it to oreo and it runs even better now have noticed the Wi-Fi drop anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 4 out of 5 stars

    Good phone for the price

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleasantly surprised at how well this phone is. The UI is great, it's got a very beautiful screen, and the battery lasts for about 3 days if I sparsely use it. The speakers are decent for a phone but it doesn't play surround when watching videos. Overall a good phone for the price. Sony also updates their phones for life so if you can keep this phone you'll be set.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    OMG...I love this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly.... Its a great cellphone. The size of the phone itself is perfect. The balance of the overall weight of the phone is easy to work with. The phone is a year and change old so I'm sure people will complain about the upper and lower bezel but for the price point who cares. The only gripes I would say regarding this phone is that there's really no excuse for Sony not implementing a fingerprint sensor considering a version of this phone actually has it built-in but for some reason they won't activate it. So annoying. The other main frustrating thing regarding the phone is that if you're purchasing it at Best Buy you will be looking high and low for any screen protector or cell phone case. I honestly got lucky. so all in all it really is one of the best buys I've made at Best Buy! (*sorry for that...I had to tho)

    I would recommend this to a friend
  • Cons mentioned:
    Camera quality

    Rated 1 out of 5 stars

    Poor quality, worse after-sales service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mobile phone has been bought for less than half a year. The screen is not good. The Bluetooth is also not good. The mobile phone response is also very slow. Especially the short message is very slow.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 4 out of 5 stars

    phone with a 6 inch display

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an elegant phone with a big screen size. The quality of the photos is good, a screen is bright. Android apps work well. Needs USB 3 charger, charges quickly and has a good battery life. Love it.

    I would recommend this to a friend
  • Cons mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone only thing is the camera is not that great. I bought as a gift. they liked it but they dont like the camera.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life, speaker is decent, no scratches or imperfections. Really happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect phone for my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a replacement for a broken Samsung Mega. Very satisfied with this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PHONE works great transferred all my apps and and contacts so fast. Camera works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Screen is great and sound is cool.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife really likes this one compared to her Samsung Galaxy S7

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Phone Won't Read SIM

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely loved the phone...at first. Fits nicely in hand, lean and light, gorgeous interface, very user friendly and easy to set up; love the companion software for PC (backed up my set up). BUT it wouldn't read my SIM card...or any SIM cards (they were unlocked cards, worked on other phones, just not this one) I just kept getting "No SIM mounted" error message, tried all the tips and tricks, restarted, factory reset, everything. The phone model is compatible with my service provider (coming from the provider; and its configured for the right network) There were scrape and wear marks around the SIM/SD card slots so maybe it was damaged and never repaired or caught; but I'll be heading to my nearest Best Buy to either get a replacement, get it fixed, or get a refund. Very disappointing. I'll edit this review if my issue gets fixed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Unlike any other phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Phone. The phone can withhold a lot of damage. They just don't make them like this anymore.

    I would recommend this to a friend
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