Customer Ratings & Reviews

Hi stringtickler, While we are glad to hear that you are happy with the features of the Linkbuds Fit, We are sorry to hear that the LinkBuds had to be returned. We take feedbacks as a way to improve our product and we hope that you consider Sony again in your future purchases.

Regards,
Carl

Hey Bruh, thank you for your feedback on the WF-LS910N earbuds!

We're sorry to hear about the inconvenience caused by the noise-canceling setting. It sounds like your earbuds may need a slight adjustment or a change in the fit and settings. Here are a few steps you could try to improve your experience:

1- Fit Adjustment: Make sure the earbuds fit your ears properly. The noise-canceling function can be significantly affected if the earbuds do not fit your ears well. Try different sizes of earbud tips to ensure a snug and optimal fit.

2- Settings Adjustment in the App: Use the Sony | Sound Connect app to manually adjust the noise-canceling and ambient sound control settings. If the Adaptive Sound Control is set to On, the noise-canceling level adjusts automatically based on your actions. Turning off Adaptive Sound Control may help maintain a consistent noise-canceling effect.

3- Reset or Initialize the Earbuds: Sometimes, resetting or initializing the earbuds can resolve persistent issues. Instructions for resetting or initializing the WF-LS910N can be found in the product support guide.

We appreciate your patience and hope these steps help improve your listening experience.

If the problem persists, please email the information below to [email protected] so we can better assist you. Full Name: Username: Telephone Number: Model Number: Issue/Concern: Thanks for choosing Sony, regards. — Gus

Hello IrvinR,

Thank you for considering Sony products.

We sincerely apologize that the WFLS910N earbuds’ noise cancellation made you feel like you were underwater with your drone. We truly value your feedback and understand how crucial it is to have a natural and comfortable sound experience.

To help address this, we recommend trying the following steps:

Adjust Noise Cancellation Settings: The WFLS910N earbuds offer customizable noise cancellation levels. Using the Sony | Sound Connect app, you can adjust the noise cancellation to a level that feels more comfortable and natural.

Check Earbud Fit: Ensure that the earbuds fit snugly in your ears. An improper fit can affect the noise cancellation performance. The Sony | Headphones Connect app can help determine the best fit by measuring the air-tightness of the earbud tips.

Clean the Earbuds: Accumulated debris or earwax can obstruct the sound output, causing muffled or distorted audio. Gently clean the sound output holes and microphone openings with a dry, soft cloth or cotton swab. Be careful not to push debris further into the earbuds.

For detailed guidance on these steps, please refer to the Sony LinkBuds Fit Help Guide available at: https://helpguide.sony.net/mdr/2975/v1/en/index.html

We are dedicated to resolving this issue for you. Should the problem persist after these steps, please reach out to our dedicated support team for advanced troubleshooting and further assistance.

You can find all the necessary contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for your patience. We look forward to helping you get this resolved.

Best regards,
-Fred

Hi 0124, Fantastic! We're delighted to hear that you're enjoying your LinkBuds Fit and that they came highly recommended by the sales associates at Best Buy. Enjoy your listening experience and thanks for choosing Sony! - Romeo

Hi, WalterAmaya,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you are enjoying your Sony Earbuds! With excellent sound and call quality, and improved Ambient Sound Mode, staying connected to the people and content you love has never been easier!

Thanks for choosing Sony, have a great day!
-DiegoV

Hi Applianceguymn!
We're so glad you're happy with your new LinkBuds Fit.
We put a lot of work into making them comfortable for all-day wear and giving them that awesome noise-canceling feature.

Thank you for choosing Sony and for the recommendation!
Best regards,
Estefany

Hello LuisV,

Thank you for choosing Sony!

We're thrilled to hear that the Best Buy team gave you exceptional service and assisted you in selecting the perfect WF-LS910N headphones! It's wonderful that they helped you find the ideal choice for an outstanding experience.

Best regards,
-Fred

Hi JeffreyB! Thank you so much for sharing your experience with them, we are glad those Earbuds met your expectations! We always make sure that our products satisfy our customer's needs. Thank you for choosing Sony! - Ismael

Hello CynthiaM,

Thank you for choosing Sony!

Thank you very much for your kind words! We are delighted to learn that the WFLS910N is performing flawlessly for you. These earbuds offer up to 5.5 hours of battery life, with an additional 15.5 hours available in the charging case. We truly appreciate your recommendation!

Best regards,
-Fred

Hi JB52,

Thank you so much for the excellent 5-star review! We're thrilled to hear that the product was exactly what your daughter wanted. It's especially rewarding for us when our products bring so much happiness, and the WFLS910N's vibrant design and easy-to-use features make it a great choice for young users.

Thanks for choosing Sony, and have a wonderful day!
DiegoV

Hi, TorreyW,

Thanks for the comment, and thanks for the confidence on Sony products. If you are a music enjoyer we really think you will love the Earbuds as they take the game to the next level! Make sure to download the Sony Sound Connect app to enhance the experience.

Thank you for choosing Sony, have a wonderful day!
-DiegoV

Hi Jcham,
Thanks for reaching out. We're really sorry to hear you're having so much trouble with your WF-LS910N earbuds. It's definitely not the experience we want you to have and we apologize for all the frustration.
We'd be happy to give you a few steps that resolve these kinds of issues:

1. Restart your devices: Sometimes, simply turning both your phone and the earbuds off and on again can clear up temporary glitches.
2. Reset the earbuds to their factory settings. Find detailed instructions for this procedure here: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614210.html
3. Make sure the Sony | Sound Connect app is updated to the latest version and check within the app to see if there are any firmware updates for your earbuds.

If you've tried these steps and the problems persist, the best thing to do is to get in touch with our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for letting us know about these issues.
Sincerely,
Estefany

Thank you so much for sharing your feedback, AdamS! We're thrilled to hear that you’re enjoying your WFLS910N headphones and that they fit perfectly into your workout routine. Delivering great sound and reliable performance at an excellent price is what we aim for, and your comments motivate us to keep it up. Enjoy every workout session with your WFLS910N!

Thanks again for your support and choosing Sony!

Best regards,
Gus
Sony Social Media Team

Thank you for sharing your honest feedback, MellowX.

We are truly sorry to hear that the WF-LS910N earbuds were not a good fit for your needs. We understand it's frustrating when a product doesn't meet expectations, especially regarding features and performance.

We appreciate you letting us know that:

You were not able to use certain features while listening to music.

The battery life was not what you expected.

We are always working to improve the user experience and performance of our products, and your specific feedback regarding feature availability and battery life is valuable. We will certainly share these comments with our development teams for review.

If you are open to discussing the specific features you were unable to use, please feel free to share that detail so we can provide more targeted assistance or clarification. You can find contact options here:
https://us.esupport.sony.com/support/s/support-contact?category=headphones

Best regards,
Gus,
Sony Social Media Team

Hi JeremiahM,

We're glad to hear you're enjoying the sound, fit and app features, but sorry to hear about the battery life not meeting expectations. That definitely shouldn't be happening.

Try resetting them by following the instructions in the link below:
https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614211.html

If the issue persists, perform a factory reset as instructed in the link below:
https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614210.html

We hope the information helps. Thanks for choosing Sony.
-Aldair

Hello Mongol,

Thank you for choosing Sony!

Thank you for sharing your feedback about the WFLS910N performance earbuds at the gym. It's rewarding to know that our product has contributed to your enjoyment! Keep rocking your workouts!

Best regards,
-Fred