Customer Ratings & Reviews

Hi michaelg, We apologize for any inconvenience that you experienced figuring out how to use these headphones.You can access the manual and help guide for this unit on our website https://www.sony.com/electronics/support/ for step-by-step guidance on setup and usage. This approach ensures you have the most up-to-date information at your fingertips. Should you need further assistance, feel free to email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

Hope this helps!

The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony, and we're here to help with any other inquiries you might have. -Sam

Hi JoshuaG, We apologize for the inconvenience. This is definitely not the experience we wanted you to have. Kindly reset and initialize your earbuds. This will set the settings back to factory and observe if the issue still exist.

To avoid any performance issues, make sure that your device has the latest firmware update.

If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Thank you for the 5 Star Review, Cameron! We are pleased that our Sony LinkBuds S has met your expectations regarding features, functionality and that you appreciate the color options as well. The Linkbuds S are the world’s smallest and lightest, noise canceling, Hi-Res truly wireless headphones. This combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. With Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. The LinkBuds S features a IPX4 splash-proof and sweat-proof design, Adaptive Sound Control, a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience. Your LinkBuds S are designed for both style and environmental consciousness. Enjoy and thanks for choosing Sony. - Marco

Hi Carlos, Awesome! We are glad to hear that you are happy with your new LinkBuds S! Thank you for choosing Sony! -Carl

Hi Alekz,

Fantastic! We are truly delighted to hear your satisfaction with the exceptional sound quality, especially the bass sound, and customizable settings through the Sony Headphones Connect app of the LinkBuds S.

With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi jay24, Thank you for the 5-star rating! We are so glad to hear that you are happy with the ease of use of your new LinkBuds S! Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Plus, you can get 6 hour long battery with noise canceling, IPX4 water resistance, and with Quick Access, you can configure these wireless earbuds to resume Spotify music playback or Endel personalized soundscapes with two or three taps – no need to touch your smartphone. Thanks for choosing Sony! -Carl

Hi Garcia007,
That's nice! We're delighted to hear that your new Sony WFLS900N/B LinkBuds S fits well to your ear. Also, we're happy that you like the equalizer settings wherein you can tune your earbuds to your liking and wear it all day without hurting your ears. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Enjoy! - Marco

Hi MichaelF,

Perfect! We're thrilled that you are enjoying the performance of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hello grissom3310, Thanks for the feedback We're truly happy that you are satisfied with the sound quality of our Sony - LinkBuds S True Wireless Noise Canceling Earbuds. With LinkBuds S. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! - Craig

Hi JohnnyT,

Great! We're glad that you like the sound quality and noise canceling function of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hi Tpiltz,

You made the right choice! We're thrilled that your daughter is enjoying these amazing headphones. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony!

-Ralph

Hi GaryB, Thanks for giving the product a perfect rating! We're so glad your purchase went well and you like the fit and it works great, especially canceling out background noise. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosign Sony! -Jess

Hi JamesK,

Thanks for sharing your review and experience with the LinkBuds S. We're glad that you like the sound quality of the headphones. It's unfortunate that you lost one earbud. Please note that the warranty does not cover the cost of replacing lost or damaged items. The earbuds are pre-set with information that allows them to communicate with and from each other. These settings can only be configured at the authorized service center with all three components present. For this reason, you can't simply replace one missing part. Please reach out to our authorized service center (United Radio Service Inc.) for replacement.

In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Quiana642, While we're glad that you like these when working, we regret that they disconnect/stutter a lot. We'd love to help you troubleshoot your problem and turn your experience around.

Please follow the steps below if the headset does not operate properly.
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537677.html

Hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi RoyH,

You made the right choice with the Sony LinkBuds S! We're thrilled that these headphones are perfect for your lifestyle. The Sony LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony!

-Ralph

Hi RahulG,

Thank you for the review and we're sorry to hear what happened with the battery of the headphones. The issue may have been caused by a temporary malfunction with the earbuds. To isolate the issue, reset the headphones and try again. Here's the link on how to.

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html

If resetting does not work, initialize the headphones to restore factory settings

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html

If the situation does not improve, even after following these steps. Please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi KathyH, While we are so glad to hear that you find the LinkBuds S comfortable, we are sorry to hear about what happened to your earbuds. Please note that the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

If you feel like the noise canceling of the earbuds is not sufficient, please follow our help guide link to troubleshoot and isolate the issue: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537734.html

Should you need further assistance, please contact us for help.

Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Samm, We're glad that you are enjoying your LinkBuds S. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi Patrick, Thank you for this amazing review of your LinkBuds S. Good to know that these earbud headphones were a perfect gift for your father. We're so glad to hear he loves the amazing audio and overall features of the unit. Thank you for the 5-star rating and for choosing Sony! -Jess

Hi Beats,

Great! We're glad that you like the comfort, noise canceling function, and battery life of the headphones. Thank you for choosing Sony!

-Ralph