Customer Ratings & Reviews

Hi AlanT, We're sorry to hear that you were unable to get the Sony LinkBuds S to pair and it had to be returned. This is usually not the case for our earbuds nor the experience we want you to have. For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam

Hi CarlW, We're sorry to hear about your experience with the Sony Linkbuds S. This could be related to the adaptive sound control feature, which adjusts the sound settings based on your activity and location. To resolve this issue, we recommend checking the settings in the Sony Sound Connect app to see if this feature is enabled and adjusting it to better suit your needs. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Moby,

Thank you for your review, and we are really sorry for your disappointment.

It is unfortunate that our LinkBuds S didn't live up to your expectations. This is definitely not the experience we wanted you to have with our premium headphones. We'd love to know more about the issue you are having and help you out. If you can explain in a little more detail that would be appreciated. Please email us at socialsupport@am.sony.com with the following details so we can best assist you.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you & your input, and we are looking forward to your message.

Sincerely,

Romeo
Sony Social Support

Hi Twan,

We are sorry to hear that you are having issues with your Sony LinkBuds S. This is definitely not the customer experience we want you to have. When charging your earbuds, please make sure they are set to the correct position in the charging case: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539654.html. The available operating time of your headphones will depend on the settings and how you use them: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539655.html. Also, please make sure to update the firmware of your LinkBuds S to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/linkbuds-s/software/00278796. If your smartphone supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), you can enjoy a hands-free call via a Bluetooth connection. We recommend checking out this link for more details: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539667.html.

We take all user input seriously and will make sure your comments reach the appropriate person. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi Loser, We apologize for the inconvenience that you experienced with your Sony Linkbuds S. To ensure optimal listening experience, there are volume adjustment function, equalizer, and sound settings that you can fine-tune from the "Sony | Headphones Connect” app. Please refer to the link below for additional troubleshooting steps:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537742.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html

If the available operating time is short, the battery power does not last long, please follow the steps provided on this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

If you are unable to resolve your concern and need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Good,

We regret to hear that you are not satisfied with the headphones. For optimum performance, make sure that the software version of the LinkBuds S is updated (via the Sony Headphones Connect app).

To achieve the best sound qualities from the headphones, make sure that you are wearing the LinkBuds S properly. You may find this link helpful:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

You also have the option to use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539670.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Juan,

We are really sorry if our LinkBuds S didn't live up your expectations. This is certainly not the news we'd like to hear from you. We'd love to know more about the issues you are experiencing with your headphones and help you out. Please email us at socialsupport@am.sony.com with the following details so we can best assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi Miguel,

Thank you for bringing this to our attention, and we are really sorry if you are encountering an issue with your LinkBuds S within about a month of use. This is definitely not the experience we were hoping you would have. Temporary noise can happen because of the Noise Canceling or Ambient Sound Control function and air-tightness of the headphones. The following article may help you solve this problem:
Noise is heard from the headphones (LinkBuds S) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278105

And as a general recommendation, if you haven't tried yet, we recommend updating its firmware to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi RacielG, We are sorry to hear that the LinkBuds S did not meet all of your expectations and had to return the earbuds. If the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned.
If any of this is the case, check that you are wearing the headset properly in your ears.

We hope that you consider Sony again in your future purchases.

Regards,
Carl

Hi there,

Thanks for commenting! We are happy to know that you are enjoying the amazing noise canceling function of our LinkBuds S. We are sorry if you are having a Bluetooth pairing issue. This is definitely not the news we'd like to hear from you. Let's try to isolate and fix this problem by performing the troubleshooting steps using this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00204611

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Should you need more assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you for your purchase and for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hello mal2478,

Thank you for your review. We are so sorry if you are having a connection issue with your LinkBuds S. This is definitely not the experience we wanted you to have. For Bluetooth communications, these headphones operate within a range of about 32.81 ft. The maximum communication distance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic environment. The following article may help improve the connection between our LinkBuds S and your device.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278106

If there's anything we can do to help or you may need more information/technical assistance, please feel free contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We truly appreciate you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi CASEY,

We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you are not satisfied with its fit and the headphones are no longer working properly. For optimum fit and comfort, it is recommended to wear the LinkBuds S properly. If the headphones are not working as expected, resetting and initializing may help resolve the issue. Please refer to these links for more information:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi JoseC,

That's fantastic! We are so happy to know that you are satisfied with the exceptional sound quality, industry-leading noise canceling feature, intuitive & user-friendly Sony headphones Connect app, and superb performance of the LinkBuds S.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for sharing your great experience and for choosing Sony!

- Romeo

Hi Meeh,
Thank you for your time writing this review. We're sorry to hear that you're having trouble with your Sony LinkBuds S. Let's try to isolate the issue by performing the steps below:
Make sure the headphones are worn properly.
Clean the headphones.
Make sure the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements.
Reset or initialize the headset to restore factory settings.
Please refer to this link with steps to troubleshoot if unwanted noise is heard from the headphones: https://www.sony.com/electronics/support/articles/00278105?utm_source=glean

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Scott, We are sorry to hear that you are experiencing issues with your LinkBuds S. We would like to ensure that you get assistance regarding your earbuds.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi ShaunH,

This is not the experience that we want you to have. These headphones come with a 1-year manufacturer's limited warranty. We would like to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hi TheBestCustomer, We're sorry to hear that the sound quality of the Sony Linkbuds did not meet your expectations. For low sound quality issues with our LinkBuds S, we always recommend following the troubleshooting steps on this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html

And to get the most out of your LinkBuds S, we recommend updating the firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

I hope you consider our Sony products in the future. Thank you for sharing your feedback.

Regards,
Sam

Hi Reyes! We sincerely apologize for the issues you've experienced with your Sony product. We understand how frustrating this can be, and we’re here to help. Please try the following steps to troubleshoot the issue, and feel free to contact us if you need any further assistance.

Regarding the issue with the battery; depending on the settings for the headset functions and usage conditions, the speed of energy consumption for the rechargeable battery may vary between the left and right units. Please check this link with more information: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

About the issue with Bluetooth connection, please check these links: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537735.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537665.html

If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET

Best Regards, - Stephanie

Hi Diazjohan32, We're sorry to hear about your feedback with the WF-LS900N LinkBuds S. We apologize for any inconvenience. LinkBuds S combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. We’ve designed LinkBuds S utilizing extensive ear shape data collated since introducing the world’s first in-ear headphones in 1982, as well as evaluation of the sensitivity of various types of ears to ensure an ideal shape that is comfortable for many people. LinkBuds S supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. LDAC transmits approximately three times more data than conventional Bluetooth® audio allowing you to enjoy High-Resolution Audio content in exceptional quality, as close as possible to that of a dedicated wired connection.

These earbuds are ready for LE Audio, a next-generation Bluetooth audio that enables ultra-low latency—ideal for gaming. With an IPX4 water-resistance rating, splashes and sweat won’t stop these Sony earbuds—so you can keep on moving to the music.

Immerse yourself in sound all around you. As real as if you are there at a live concert or with the artist recording in a studio. With 360 Reality Audio, music has never been so immersive and so real. These headphones let you enjoy 360 Reality Audio.

For more details, please check the TV model at our support website (http://www.sony.com/esupport) for product specifications and features.

I hope this helps! Jay

Fantastic! You've made a great choice, nice2606! We are extremely pleased to know your satisfaction with the exceptional sound quality, industry-leading noise canceling feature, long-lasting battery life, and quality build design of our LinkBuds S.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.


Thank you for your purchase and for choosing Sony!

- Romeo