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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 669 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 4 Pro's impressive graphics, excellent price point as a bundle, and smooth performance. Many appreciate the console's ease of use and the included storage capacity, while some mention the system's potential for elevated noise levels and heat generation. The 4K capabilities also receive positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 669 reviews
  • Pros mentioned:
    Console, Graphics

    Rated 5 out of 5 stars

    Best Game Console Out There

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best video game console out there, what I like the most is you can share a PS network subscription and play games purchased between both users, graphics and loading speed it´s incredible.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Play Station 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are thinking to get a PS4, I recommend this Call of Duty Bundle. Excellent price and also you get a physical game.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    still worth it, even today

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the better looking LE / SE consoles with a classy yet unique look. If like me, you were always torn between wanting/preferring white and black consoles now you can get both ;) With one of the absolute nicest and coolest controllers to date as an added bonusl. Plus all the games digital deluxe content and a physical game disk as well to add value and entice buyers that may be trying to wait for PS 5 next year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price !!! And Free New Release Game !!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great deal you should buy it, Good Quality and free new release game very cheap comparing to old price, Buy Now‼️

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great game and system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been away from the gaming world for well over 20 years. Picked this up around the black Friday sales and am extremely happy with the purchase. Will admit, having to wait for load times and updates to system specs is nee to me when I'm used to having to just push in a cartridge and go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best PS4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy Recommend for everyone Good for Black Friday

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice stand

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice stand for the PS4 Pro or the PS4 slim , got along with the PS4 on Black Friday.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Worth the upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the original PS4 for 4years now. Since then I have upgraded my tv with a 4K HDR TV and I felt like I wasn’t taking full advantage of the tv. The PS4 Pro looks way better has reduced lag and is ultimately a much better quality experience. I would say take the leap if you want to enhance your current library experience and have the money to blow. I don’t plan on upgrading to the PS5 and look forward to current gen releases like The Last Of Us 2 and Cyberpunk 2077. I know I’ll have the most powerful system to really enjoy these games and I’m looking forward to finishing games I gave up on because of lag and general performance.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Upgraded from the regular PS4 to the PS4 Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So my old PS4 decided to bite the dust, and I figured it was time for the upgrade. I am not one bit disappointed. The system is better, faster, frame rates are cleaner, and the graphics are a nice improvement. I also thoroughly enjoy the size of the hard drive available for downloadable content.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Best now

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Obviously the PS5 and new X-box are coming out but I bought this to replace my aging X-box One during Black Friday sale with $100 off. It is so much faster and I enjoy PlayStation better than X-box. Now the specs for a PS4 Pro are much better than X-box One but it is debatable if they’re better than an X-box One X. I’ve been with Microsoft since the 360, but I’m sold on PlayStation. Both are comparable but having to enter my password constantly on X-box has caused many swearing tirades and their customer service is horrible. No idea if PlayStation is better. Spider-Man was awesome and the improvement on graphics is nice. Look for a good deal if you need to upgrade otherwise wait for the new consoles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing gaming system

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a great gaming system with lots of storage and high speeds. I enjoy the quality and the speed of this console. It’s very easy to set up and fun to play.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Best unit out now

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely faster and better graphics, more storage and plus a game. You can’t go wrong. I had to upgrade my old ps4 and it’s definetly worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Much Better!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the original PS4 since day 1 but recently it started running down. I got the PS4 Pro Modern Warfare Bundle as a hard earned Christmas gift for myself and I absolutely love it. It runs much faster and smoother than the pre. The 1tb memory is much more convenient and the graphics, speed, and HDR are worth every penny. I definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    PS4 Pro Call of Duty Modern Warfare Bundle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had a gaming console in last four or five years. Saw the holiday special and couldn't resist. I've always had a playstation in the household, but never got around to updating due to work and family. Bought the bundle with an actual disc not digital copy of the game. They system is so quiet, downloads are super quick, love the graphics. Going to wait another 4 to 5 years before I need another console.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Graphics

    Rated 5 out of 5 stars

    Happy with upgrade.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been holding out for sometime, but I'm glad I finally pulled the trigger. Definitely an upgrade in the graphics arena. The pro is a worthy partner to your 4K tv & I was able to see that from day one. Picked this up during the black Friday sales so I got an awesome deal & with the credit from my trade in it was a win win situation.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Performance

    Rated 5 out of 5 stars

    Great Console

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is quite powerful. Load times are much faster and ALOT Quieter compared to original ps4. Make sure you do have a tv that is compatible with 4k/hdcp/hdr for full effect. Also note that the hdr feature is not a system based feature, the game itself dictates whether or not the system will broadcast 4k. Overall this is a great console

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Excellent graphics

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was alittle hesitant on purchasing this, but I do have to say the graphics are really amazing. It allows the game to look almost realistic. Overall I’m glad I took the initiative to purchase this console cause overall I love graphics so it’s definitely worth the money if you have a 4K tv. My only negative opinion I have is with this being the ps4 pro I wish it allowed the games to download much faster instead of taking up 6 hours. Unlike the Xbox where it could download much faster. I understand the size of the game may slow it down but I just wish it was faster.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Replacing an older model

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband replaced this one with an model after it stopped working. He opted for this one because it has more storage and he doesn’t have to delete stuff to add things. This was actually a good deal because it was like getting the game for free.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 4 out of 5 stars

    Great evolution for PlayStation, almost.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been a PS fan from the days of the original and up to the PS3. However when it came time for the next gen consoles I went for the Xbox One to try something new. Now a few years in I opted to try out the PS4 and for the most part I am happy to be back. I do like the home menu idea that Xbox features more, but PS4 does make some maneuvering a little easier. Graphics, speed and processing power are comparable to the Xbox One X. No loss there. I like quite a few of the exclusives, and do like that the controllers are rechargeable versus blowing through batteries with the basic Xbox controllers. The one thing I really miss - is backwards compatibility. I had games purchased on the PS3 it would have been fun to play again. I feel this was something that could have really sky-rocketed the PS4 above the competition.

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Playstation 4 has the best graphics to date. Mind blowing, ultra-realistic graphics. The console is very quiet and the 1 TB drive is unbelievably responsive and efficient.

    I would recommend this to a friend
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