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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 1224 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers recognize the PULSE Elite Wireless Gaming Headset for its sound quality and comfort, with many also appreciating its battery life, design, and lightweight feel. The fit of the headset is also well-received. However, some customers have reported connectivity issues. A few customers have also mentioned concerns about heat retention.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,224 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best for the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using these for months now, and they have held up! Easy to adjust, lightweight (it’s plastic, but not cheap feeling) and the sound is crisp! You can do so EQ if you want to listen to some different music, or change how games sound. They have an aux, usb -c, Bluetooth, and onboard buttons. You can connect your phone in parallel to the music coming from the system via the usb dongle. The best part: the hanger is the charger!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Ok Headset Sound, HORRIBLE Design.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on these is decent, but as with mkst DualSense products, like the original DualSense controller that had major stick drift issues which required 8 replacements, or the DualSense Edge controller that Ive had 2 go theough Warranty replacement, the DualSense Pulse3D Elite, as the regular Pulse3d CRACK near the ear cups due to a terrivle "one-piece" PLASTIC headband that can't take any pressure. I have had 2 pairs of each version of the Pulse 3D & Pulse3d Elite crack in a perfectly straight line across the band near the ear cups. Of course, Sony doesnt care about this issue, like they publicly stayed they knew about DualSense Stick Drift issues, yet they did not issue a recall, they also do not care about this horrible design. If you buy these, PLEASE BUY THE EXTENDED SERVICE PLAN from BEST BUY that covers physicsl damage from normal wear and tear.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    good audio bad design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great audio quality looks like it was made for aliens would look better in all black pain to get into pairing for Bluetooth

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Discount Audezes :D

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound excellent! These are a steal for what they are. The battery is quite good, as well as the PS Link response time. The planar magnetics are top tier for sound reproduction (studio quality). The fact that these are basically Audezes but sub $500 is wild. Easily one of, if not, my favorite audio peripherals I own.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best value for the money

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound, very comfortable fit. Comes with a hanging charger- I mounted on the side of my gaming center. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Pulse elite

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fitment and sound quality. It has all the features I need. Purchasing it through the app made it easy for me to pick it up in store. Best Buy kept my item secure.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Disconnects

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are comfortable and have good sound quality, but they randomly disconnect on every gaming session.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great on many levels

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used this for a few hours already. I love the flexible inside head strap that automatically adjusts with your head. The headphones fit over my ear nicely and are comfortable. I've had the volume at about 75% and it sounds great. I also went into the sound settings and am using the preloaded shooter profile. I used the wall mount that came with it to hang the headphones. The wall mount also charges the headphones. I used a 22 lb drywall anchor and a screw with a FLAT screw head. The rounded screw head did not work. It does not come with a screw or drywall anchor. I mounted it behind my PS5 and sort of behind my TV. Easy to connect to PS5. You will have update the software first. So you'll need to connect the headphones to the PS5 first. I also enjoy the retractable mic. I usually game alone and just want to to enjoy the sound of the games. So this was nice not having to see a mic out of the corner of my eye. So far I'm happy with everything.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Amazing sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds are not staticky. Only thing is that it randomly disconnects from PS5 here and there.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Fragile but sounds great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Love the mute light on the mic. Easy control. MAJOR design flaw in the frame. The plastic is weak near the hinge and mine broke after just two months of use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great Sound, But Durability Is an Issue

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these headphones and the sound quality is very good. The downside is that after some time they start to crackle, and I’ve had to replace them about once a year. They also disconnect randomly once in a while, which can be annoying, especially in the middle of a game. Overall, the sound is solid, but durability could be better.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    So light and comfy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome!! 1000% worth every penny. The sound is great! And they are COMFORTABLE! I can wear them for hours and not even realize it. That is not usually the case with other gaming headsets I have tried. Buy it!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth the upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from the pulse 3D. Better sound, mic and battery life. The best feature for me is the ability pair your ps5 and phone at the same time, I can’t express enough how convenient this is. The charger is also a huge pulse.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well sounding,but very poor design the right side snapped but the audio still works. If interested they are good for audio you just have to be easy with them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, they’re comfortable great great sound comes out of it. Very happy with them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones i can hear all my matches perfect

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    gaming pleasure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will feel the bullets passing by you, which will double your gaming pleasure.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually the best headsets I’ve used in forever. They sound so great with double Bluetooth connections

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great sound, TERRIBLE BUILD QUALITY

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are 99% plastic. And guess what? The fulcrom where force is applied, as you take them off and put them on, is ALSO PLASTIC. So it will break. Not if, but when. I am very careful with mine and they have already begun to separate at that fulcrom. Not worth the money, unfortunately, which is a shame because they DO sound great!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Item and Service

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was great and the product it self was really good quality and audio was great as well.

    I would recommend this to a friend
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