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Customer Ratings & Reviews

Your price for this item is $129.99
The comparable value price is $149.99

Customer reviews

Rating 4 out of 5 stars with 1139 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers recognize the PULSE Elite Wireless Gaming Headset for its sound quality and comfort, with many also appreciating its battery life, design, and lightweight feel. The fit of the headset is also well-received. However, some customers have reported connectivity issues. A few customers have also mentioned concerns about heat retention.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,139 reviews
  • Rated 5 out of 5 stars

    It truly is elite

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good headset. Sounds like you’re in the game and it comfortably fits over the ears. Not uncomfortable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DON’T BUY!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good at first but after 6 months of use, the headsets crack where they are supposed to stretch. I put some tape and a zip tie around the side where it happened first so that it wouldn’t get worse and two days later the other side split. I don’t even want to know what it’s going to be like dealing with PlayStation customer support for a warranty. DON’T BUY!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    playstation headset

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got this as a christmas gift for my boyfriend, works amazing! He was so happy and uses it all the time.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Connection problem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT WAIST YOUR MONEY, I got them 1 month ago and I have this problem: They got disconnected when I’m playing, I have to restart the PS to connect them back. I read some comments saying that it was bc they were connected behind the PS so I bought a “type C to USB adapter” and I placed it at the front, but the issue still remains. Idk what to do, it’s frustrating being playing online and loosing the audio and microphone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product BEST BUY the best…………………………………..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needs better quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is ok they literally broke on me for no reason one of the ear pieces just snaped so the wuality is not very good

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Pulse Élite. Bad connection issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Random disconnects . I have literally tried everything to get it to communicate to my dungle. Even bought a Type C USB adapter and it still doesn’t connect . And when it does connect it looses it within a minute . It will connect to my portal only . This prompt me to look for answers and lo and behold . Everyone it’s having these same issues . Sucks because the headphones themselves are great . But that’s worth nothing if you can’t use them

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Would be great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not for large heads on my 3rd set and they crack in the same place.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    3/4

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They will break very easily and they don’t bend well

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Turns off PS5 after 20-25 mins of play

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great. I like tnem when they work. The problem is they turn off my PS5 after 20-25 mins of playtime every time i use them. When olaying Helldivers 2 thr sustem turns off and I habe to staet a new seasion becduse im removed from the group. It only happens wnen using this headset. That makes rhem useless. Im gokng to exchange them for another set and if they work, I will update my review.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my boyfriend so he can play his PlayStation portal while I sleep and it’s the best purchase I’ve ever made!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In depth

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good headset that works well with the PSVR2.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Worse headset

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't Buy this headset, they break so easily, also they have problems with connection. My headset barely used and they are cracked already

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality. Worth every penny if you want bang for your buck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EQ Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headsets are special Only top of the line headset Sony allows to edit EQ

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    headset will eventually break/crack

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were awesome for a few months. They have a defect in the design and the headsets break from just wearing them overtime. Cheap plastic will eventually crack and I've seen people already on their 3rd headset from this crack. Now I have to call Sony up for the warranty and my new headset will eventually most likely crack if I don't put support on it with tape

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Just love the product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new headsets are very interesting, the multi-connectivity is something amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best head phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best product I ever buy thank you very much nice

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unfortunate

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset stopped working in less than a year and frequently disconnects. It lacks durability and overall reliability. Unfortunately, I cannot recommend this product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad build quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build quality isn't the best, I've had mine 3 months and while putting them on yesterday the plastic above the ear piece cracked and broke.

    No, I would not recommend this to a friend