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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 76 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 76 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Nice look and fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pulse Explorer are double-edged sword. I do hand it to Sony. They made a beautiful pair of earbuds, but the sound quality compared to the Pulse Elite. Is night and day the Pulse Elite sound much better. They're more crisp and they give you a better audio experience when you're gaming although there is one feature they both share and that's the annoying disconnection where you have to For quite some time the PS link dongle which gets annoying due to it happening when you're in the middle of a game. Now these on the other hand connect way too much that I didn't bother trying them on my PlayStation 5 Pro and the sad part is I can't return them back to the store. But I'm glad I have OfferUp and I can sell them there for a decent price overall. It's not a pair of earbuds that I recommend and Sony should have left things like they were on the PS3 and allowed people to use generic earbuds or headphones to do online gaming instead of going with this proprietary earbud garbage. Do I recommend them? Yes, and no. It's a double-edged sword. The only thing that ruin some is the fact that they disconnect way too much acid way too much.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Poor Wireless Conection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know if I am the only one but I have a lot of issues with the connection with the PS5, sometimes the left or right earbud got disconnected when I’m in front of the ps5. Maybe could be fixed with another update but for now I’m going back to my 3D Pulse

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy , minor issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones, i can play the game and listen to music on my phone at same time. I had an issue with the case not charging but otherwise, these are a solid buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Midnight, black

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re great u can connected to my phone and the game system at the same time. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mush better then the first and with extra covers.Like this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pulse explore ear bud headphones nice sound and I like you can blue Tooth to your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4k

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recomend buy.100%...........only sony earbuds pulse

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works it’s 5 stars when I’m having to reconnect and turn off my PlayStation every hour to reconnect it’s 1 star

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Excellent sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want excellent sound Quality in your games these are the headphones to get aside from some quirks like randomly disconnecting from my ps5 sometimes it’s a perfect product they fit nice and snug and doesn’t make you feel hot like when you wear over the ear headphones

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Prety good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, feel okay in ear, sound is great and battery life is good.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great sound, mediocore connection?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went for these over regular headphones because of the multipoint connection. I loved the idea of having a video going on my phone with a game going on my console and having both audios. Unfortunately i seem to have a problem of either console audio cutting out or earbuds disconnecting entirely from the console if i use multipoint connection. But they fit great in my ears, the sound quality is great, the quality them selves feel great.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    A mixed bundle.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return the first pair I bought because one of the power buttons wouldn’t depress. The second pair appeared to be fine, but then have begun to randomly disconnect from the signal. When they’re working, though, they sounds great and are very comfortable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Nice earbuds, great sound, but disconnects often

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have great sound, but they disconnect every so often. Also had to get third party ear tips that helps the ear buds to stay in the ears because the original ear tips are a bit slippery and earbuds fall out easily. But I love the simultaneous connection to PS5 and the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Nice head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All versions of these ear buds disconnect randomly and sony wont fix the bug. So i wiuld stay away unless you want ear buds. They slund great and qork with with uour phone at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Decent not bad or great….

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are decent, not bad, not great…DECENT! The sound is good, the chat is very good, but the connection is easily severed by the sensitivity of the control buttons. The fit is the main issue for me, I have to constantly adjust the buds which in turn lead to all the other issues.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Good but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They disconnect quite often from the PS Link Adapter, which interrupts gaming sessions. Not the most comfortable for prolonged use. Some distortion at loud volumes. Sound is otherwise good and they are very convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit is okay, the charging case could be designed better.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it instantly connects to all of my devices. It's cool that it can connects to 2 devices at once. The sound quality is good but not like my Samsung Galaxy Buds. I can say that it gets the job done.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Pretty great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pike that ir can commect to my phone and playstation at the same time so i can listen to music or poscasts easily while gaming. Also i can control the audio separately!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these things. I got them when I was halfway through a game and switched from my headset to these. I could immediately hear so many more sounds and textures, even the scratching of the bow on the strings when listening to the soundtrack. I agree with the other reviews saying the bass is not as deep, which is unfortunate. But the overall quality of sound from them makes these well worth it.

    I would recommend this to a friend
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