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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 904 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers consistently note the impressive sound quality and comfortable fit of the PULSE Explore Wireless Gaming Earbuds for PS5. Many appreciate the decent battery life and sleek design. However, some customers have expressed concerns regarding connection issues and the relatively high price point. Additionally, a few users feel the earbuds could benefit from improved bass and a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 904 reviews
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Great headphones only 1 complaint

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice. Great sound, comfortable and really easy to connect. Only complaint is it has randomly disconnected on me twice and I have to reboot my PlayStation to get them to connect again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Real review - please ignore the early ones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am reviewing after testing these thoroughly for almost a day. Most other reviews are giving this product two stars because of pre order issues. Bottom line: these earbuds are quite pricey for what they are. Only buy them if you “need” a pair of in-ear-buds for your PlayStation 5 or Portal. They sound absolutely fantastic but you can find other great sounding earbuds for similar price if not cheaper. These do have Bluetooth capability but it is kneecapped as it is not their primary function. Yes you can pair it with anything and make a call or listen to music but that is about it. The on board controls do not work for Bluetooth. Plain and simple - they are five stars when used for their intended purpose - you want an in ear buds for PlayStation or low lag ones for Portal. They truly shine in this department and not so much for the other.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Another W for PlayStation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been using them for roughly an hour and so far I love them, I was surprised at howngood the sound quakity actually is, after seeing many reviews from the initial launch about how poor the sound is, but they actually sound pretty good, first thing I tried was music from my phone with no EQ and the bass is heavy, next up I tried my favorite game “Gran Turismo 7” and the cars sound crisp and you can hear the roar of the engines perfectly, I also like that I can hear my tires break traction and that helps tremendously because I could also tell exactly which tire it was that broke traction, next up we have another favorite to test with and that is Call of Duty, just like in GT7, I am able to pinpoint where enemy players are with the help of the “surround sound” (I used quotes because let she honest, these earbuds dont truly have surround sound), explosions are deep and bassy, gin shors are clean and clear, in game comms are clear as well, next up lets discuss Chat, ill cover Discord & PlayStation party, firstly I am blown away by how clean and clear the mic sounds, people ive talked to in the PS Party say I sound clear and you cant hear my background (usually I have my AC on and I sit right in front of it), whatever AI processing that PlayStation put into these are definitely working 100% and even listenijg to my friends and speaking with them they sound clear aswell, and Discord is everything I just mentioned but increased a tad bit so chat for me I give them a 4.5/5, now for the design I actually like the “Mini PS5” look of the case, ive been laughing since I bought them because they literally look like a tiny PS5, I love having that little light in the front if the case to give me battery life, the buds themselves have a weird shape but its also kinda cool, you have to be careful when you put them in your ears for the first time but you’ll get used to it, as for comfort the buds themselves arent super comfortable but they’re not horrible, I was able tonuse the degault ear tips but your ears could be different, I do notice a slight fatigue in my inner ear drums where they sit, but its not unbearable, I can just feel that there is soemthing in my ear, I say maybe take them out for a bit every 2 or so hours comfort is probably a 3/5, now on to the software experience you get EQ directly from the PS5 you have a few default options and of course you can go in and fine tune it to your liking, finally the bluetooth / simultaneous connection is great especially when gaming and either listening to music or taking calls, all in all I would give these buds a 3.5/5 theyre great I would say a 4/5 or even a 4.5/5 if they were priced a bit cheaper

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these because I was tired of my over the head headset. it was big and bulky and hurt after a while of using them. I was able to snag a pre-order of these and used them intensely over the weekend. Pros: Great sound quality Can hear a lot of details (make sure to swap tips around to find the right ones.) Connects seamlessly to the PS5 The dual connection is great, I like to watch videos while I play games and being able to hear both my ps5 and laptop at the same time is an amazing feature. Microphone is okay, not bad not great. Noise rejection for the microphone is fantastic. The headphones quick charge. I timed them and they charge about 50% in 10 minutes. Cons: No Sidetone/Voice

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    8/10 Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Quality 9/10, Comfort 10/10, Microphone on VC, got told I sounded far away but still clear 8/10

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection, Price

    Rated 4 out of 5 stars

    Good quality but high price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid ear buds. Sound great and setup was easy. Price point is a little high and they do disconnect sometimes. However it takes only a second to re-pair them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Ps portal

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds a little large for my ears, but that’s a personal preference. They get the job done in terms of sound quality for a handheld PlayStation portal. Which is the reason I bought them.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 3 out of 5 stars

    Costs too much does too little

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are expensive but inzone costs the same. And these connect wireless to the portal. I have had B&W, Nakamichi, ect. High-end stuff so I know what sounds good. These buds sound amazing, they really do. And no latency issues but we're talking milliseconds so no game changer there. They fit good in my ear but of course everyone is different. And that is where the pros end. The manual buttons are, well, OK. But they don't do much. Only volume and disconnect I think. There are none of the common conveniences of other earbuds. Like any software controls through the portal where most people use these. No app for the phone. Poor battery life. No touch controls. The charging case is huge by today's standards. No transparency mode/ ambient mode. So pretty useless for anything but gaming. At $200 it is way too much to be so limited. I give an extra star for excellent sound and they are high quality. But other buds in this price range also sound very good and do so much more. I was disappointed and returned these.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Pricey but work really well.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are perfect for what i got them for and they exceed my expectations. Put these on when everyone else in the house is sleeping and you still get all the sounds from all angles. Light weight. A litte off balances for the ears to hold but with the correct tip they stay in well. Maybe if youvwere sweating then they may fall or slip. The headphones sound great, i have no disconnection issues. Just 200 bucks for a very specific headphone.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great earbuds for gaming

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these for about two weeks now and am using them more than i expected. It was a bit odd to get them in my ears the first couple of times but now that I’ve figured that out theyre pretty comfy. The sound is also great, maybe not $200 great but really good. The thing I’ve found myself using the most that has suprised me is also connecting these to my phone while gaming. Being able to easily listen to a podcast or music while playing games has been great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    THIS IS PERFECT

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bro these earbuds are clutch frfr, the sound quality is great on both the game and just for phone calls/music on my iphone. I legit replaced my airpods with these. Anytime im at work sitting on the computer doing work, I have one in my ear. The battery lasts a long time and they fit snug in my ear. I havent tried to workout using them yet but I’m sure they work perfect for that too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a replacement for my old battle mates the 3D Pulse, but now that I have the PS Portal I also didn't want to go for the Elite, so I went for the Explore and honestly the sound quality, microphones, compatibility and design made this really a memorable purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work perfect for what i need them for. I game when my kids are asleep so I usually use only one ear. With headphones this is super uncomfortable. These earbuds allow me to game with one earbud while one charges. Mic works with both. When using both, the sound is good. Sound may not be as good as one would hope for given the $200 price, it is still very clear and immersive. Quality of build seems great, they are a little bulky but comfortable. Plug and play setup was nice.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphones are great for multitasking.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great, they can mix audio from your phone and the ps5. Have had them for a year now. Sometimes they are a hassle to link up however.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Range

    Rated 4 out of 5 stars

    Very good looking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing, i can hear the steps very clear on CoD, volume is nice, they look very cool and minimalistic. But the battery only last 5 hours and range is not very long, they disconnect from the ps5 if i go to the bathroom

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Elegant, comfortable and reliable connection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a Sony product, I naturally anticipated reliability and comfort, both of which I found in abundance with the Pulse Explore earbuds. These earbuds are user-friendly and offer a dependable connection, though it's worth noting that the range seems to diminish beyond 20 feet, causing occasional sound cutoffs. Nevertheless, they are exceptionally comfortable, and I specifically acquired them for use with my PS5 and PS Portal. The PlayStation Link dongle facilitates quick connections, and the dual connection feature allows simultaneous pairing with an additional device, which is highly convenient. I've seamlessly paired them with both my PS5 and Portal without encountering any issues. The earbuds are remarkably comfortable, and their controls are intuitive and easy to navigate. While I typically experience around 5 hours of battery life, the charging case provides an additional 12 hours of usage. There were occasions when I opted to use a single bud to remain aware of my surroundings. The design of these earbuds is futuristic and blends seamlessly with my PS5 and Portal. To me, It was a must-have!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Highly recommend for ps5 users

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a PS5 these are great earbuds! Nice to have when you don’t want to wear a clunky headset. Sound great and can connect to two sources at once so I can listen to podcast from my phone while grinding out games. Only downsides are mic quality and sometimes they randomly disconnect from the dongle but are easy to reconnect by just placing back in the case and putting them back in your ear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    2nd best $200 to spend on sony, 1st being portal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best audio Ive experienced while gaming.... and ive been gaming since the NES days. Listen, the haters here are just plain ignorant. they are like snowboarder scrubs with their bindings set to the wrong angle riding a board that is 20 cm too large for their height. Or some noob scooter riders leaving their kickstands down and going around the city center the wrong way on a one way street. they just are not doing right. these things could blow your eardrums out when connected to a ipad pro. they mix sound between the ps portal and a bluetooth device divinely. all the complaints are RUBBISH! not loud enough? BS hard to mute? there is a button on the portal and ps5 controllers; or if on a cellphone, just close the screen bro. Hard to pair? UR SOFA KING WE TODD DID no bass? you're uncultured! sure some skullcandy skullcrushers kick bass harder, but these do bass right. "they sound tinny"? You sound like a ninnybaggins. the people hating have to be on some anti sony task force or just out their minds. btw the playstation portal is also butter smooth gameplay and only microstutters for fools who cant set up a home network for beans. and no, I dont work for sony. But yeah, they should pay me for setting the record straight.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good replacement for awful pulse 3D hesdset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sinxe the PS Link firmware update last week I now experience no connection issues while using these with my PS5. Sound quality is good enough though i expected better for a 200 price tag. Where these really shine is with the portal where ps link is built in native to the system. Literally can connect these guys in a second or less. I myself do not experience discomfort during long sessions.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Replace the eartips

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t get over how uncomfortable these earbuds were. I’m use to AirPod pro’s and these just bugged me nonstop… that was until I replaced the eartips with the Spinfit Omni’s. I tried a bunch of other eartips but the Omni’s are the clear winner. If you are having trouble with comfort check them out. Aside from comfort I really like these earbuds. I use them with my Portal and they sound really good. I don’t have issues with the connection to the portal, but if you use them with PS5 get a USB to usb-c dongle and plug the adapter into that. For whatever reason it fixes the connection dropping issue on PS5, Hope those tips help!

    I would recommend this to a friend
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