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Customer reviews

Rating 4.7 out of 5 stars with 870 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 870 reviews
  • Rated 5 out of 5 stars

    Sony speaker.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great i love sony. The speaker works really well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonywireless, Perfect! We're very happy to hear that your new Sony ULT FIELD 1 works really well. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Good, not great.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While i am a Sony enthusiast, this is not their best product. I have come to expect better from these speakers, this one is just ok.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rhino,

      Thanks for commenting. We truly appreciate your feedback, and we're sorry if our ULT FIELD 1 didn't live up to your expectations. If there's anything we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. Please send us an email at [email protected] with the following details:

      Name:
      BestBuy Username:
      Model Number:
      Issue/Concern:
      Telephone Number:

      Thank you for your purchase and for choosing Sony!

      Best regards,

      Romeo Sony_US

  • Rated 3 out of 5 stars

    Ult field 3 quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the speaker it sounds good but at certain points it sends too much bass that you can hear it cant handle it to me its just a bigger ult 1 uses the speaker setup just tuned to sound more open not a bad speaker just keep that in mind

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your thoughts and for your honest feedback on the SRS-ULT30, JesusC. We're glad to hear you like the speaker and its overall sound quality. The SRS-ULT30 is part of the ULT POWER SOUND series, which is designed to deliver powerful bass and an open sound profile for an immersive listening experience.

      We understand your comments about the bass sometimes feeling excessive and reaching the speaker's limits. The ULT30 features a tuning focused on delivering impactful bass, and some music genres or settings can emphasize this further. Compared to the ULT 1, the ULT30 offers a similar speaker setup but is tuned for a more open and room-filling sound, while maintaining that signature deep bass. We appreciate feedback like yours, as it helps us continuously improve our products to meet the diverse preferences of our listeners.

      If you ever prefer a more balanced sound or wish to adjust the bass, consider experimenting with the settings via your device's equalizer or Sony's sound adjustment apps, which can help tailor the audio to your taste.

      Thank you again for choosing Sony and taking the time to provide your perspective.

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 2 out of 5 stars

    Sony ULT

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it the first 3 months. I found that if you don’t use it every week the battery loses its battery strength. I tried to use it yesterday but it kept shutting off, so I charged it all night but it still kept shutting off and the bluetooth wouldn’t connect to my phone anymore.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MSJLC,

      Thank you for considering Sony products.

      We appreciate you bringing this matter to our attention and sincerely apologize for the inconvenience you have experienced with your SRSULT10 speaker. We understand how disappointing it is when the device does not perform as expected, especially after initial enjoyment.

      To assist you in resolving these issues, we recommend following the steps below:

      • Restarting the speaker: https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477489.html
      • Initializing the speaker: https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477490.html

      Please be reminded that your unit is covered by a one-year warranty. Should the problem persist after performing these steps, we encourage you to contact our support team for further assistance.

      You may find the relevant contact information and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thank you for your understanding and patience. We remain committed to ensuring your experience is restored and look forward to resolving this matter promptly.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended! I gifted my son on his birthday and he loves it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GanL, that's awesome! You've definitely made a great choice! We're extremely pleased to know that your son loves his ULT FIELD 1 Wireless Speaker. Thank you so much for your recommendation and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Battery life, Portability, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Sony created a beast!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has repeatedly impressed me with their Bluetooth speakers in the last couple of years, and this new ULT Field 3 Model is definitely no different. From the first minute I connected my phone to it and started playing a song, I fell in love with it! The Bluetooth connection was very quick and easy, and the Sony Sound connect app is great as well. The speaker sounded amazing right out of the box but having the app available to fine tune the sound, among tweaking many other items, is great. I am someone who cannot listen to music if it is coming out of a poor sounding speaker, especially if it is lacking bass. This speaker is so great with base I struggle to even put it into words. When I pressed that ULT button for the first time I was genuinely shocked at the sound quality and the punch that was coming out of a speaker this size. If you consider yourself an audiophile in any way, you will not be disappointed with this speaker. This is the first speaker I've had that has the option of a shoulder strap and it has already come in handy, the size and profile of this speaker is the perfect size to pack in the suitcase and I can already see myself carrying this out to the beach or pool this summer. Perfect to go along with long days like that will be the impressive 24 hour battery life and quick charge function. Also going along with that, realizing this really is the perfect pool and beach speaker, will be the IP67 waterproof and dust proof feature. No matter how careful you are with electronics, mistakes still happen and having that safety net is appreciated. Overall this speaker is a 10/10 and Sony did an excellent job with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sounds good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my son who's favorite color is orange. It sounds great but it could be a little louder. We do mainly use it outside.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nick, Thanks for the feedback. We're glad you like the speaker. Enjoy and thanks for choosing Sony. -Carl Sony_US

  • Rated 5 out of 5 stars

    Best Speaker!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far one of the best! I would purchase this again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steph,

      You made the right choice! We're thrilled that you are enjoying this amazing speaker. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Drops connection randomly

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this. Initially I thought this was a really great speaker. The sound quality is good and it worked great for several months. Then suddenly, the Bluetooth started randomly dropping connection. The speaker is now unusable, it will randomly disconnect within ba few minutes to an hour after establishing a connection. Manually resetting the speaker or changing connection settings using the Sony App does nothing. The speaker is too unreliable to use for any period of time and I wish I would have bought something else.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NehBleh, We're sorry to hear about your device. This is definitely not the experience we wanted you to have. Kindly initialize your device and re do the connection.
      https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477490.html

      If you need further assistance with your device, you may reach us at [email protected] with the following details :

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the unit:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Sincerely,
      -Craig Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Good bass

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound amazing and for the price its not a bad item

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luis, Thanks for sharing your amazing experience so far with your Sony SRS-ULT10 speaker. You definitely made the right choice! We're thrilled to hear that you like the reasonable price and outstanding sound quality this speaker delivers. It sounds like we hit the mark with the ULT Field 1. Thank you for choosing Sony! -Jess Sony_US

  • Rated 2 out of 5 stars

    Decepcionado

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad sound quality no cable charger I returned

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, JOSEB.

      We are sorry to hear that the sound quality didn't meet your expectations and for the frustration regarding the charging cable. We include the USB-C cable for the SRS-ULT10 to ensure you can power up right away, and we regret that this was missing from your experience.

      While we're sorry to see you return it, we appreciate you giving us a try.

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Rated 3 out of 5 stars

    It’s a good speaker could be better

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good for the price range but I expected more. Its not as loud as its competitors but im happy with the purchase overall

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you very much for sharing your feedback, MartinR. We’re glad to hear that you’re happy with your purchase and that you see good value in the product for its price range. We appreciate your honest perspective regarding the loudness compared to competitors and understand how this could influence your overall expectations.

      We continually strive to balance performance and value, and insights like yours are invaluable as we look for ways to improve future products. Your positive remarks encourage us, and your note on loudness helps us identify areas for enhancement. Thank you again for your review and for choosing our product—we hope you continue to enjoy it!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Bass, Battery life, Portability
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Convenient for travel, loud enough for groups

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New upgraded line of Sony speakers, with the ULT 3 being in the middle of the series as far as size goes. The ULT 3 was clearly intended to be taken around, as the casing has built in strap connections for you to attach a shoulder strap. When the strap is not in use/unattached, the attachment points hide away flush into the body of the speaker. Volume is plenty loud, but if you activate the ULT button the speaker automatically boosts the bass EQ. Battery life is rated for up to 24 hours, but only reaches 5 hours if using at maximum volume output. The speaker itself is rectangular, and can be stood in vertical or horizontal orientation depending on your needs. If you invest into the ULT sound ecosystem, one cool feature is Party Connect mode which daisy chains multiple ULT speakers to create stereo surround sound. With its form factor, Sony foresaw its use as a beach/pool/camp speaker, and the ULT 3 has a robust IP67 rating meaning it is dust-tight and can withstand submersion in water up to 1 meter deep for up to 30 minutes

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality
    Cons mentioned:
    Charging cable
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Good. But Charging Cord Too Short!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I am a big fan of Sony Bluetooth speakers. And I enjoy this one. I like the look. I was not sure if I liked the concave shape of the body, but I do like it. It kind of makes it more modern than say 2 years ago :-D It's a good size for a small speaker. I like the black. It comes with a handle-strap, knotted at the end to make it a functional handle-strap. If you lay it horizontal, SONY (the word) sits upright. But this can also sit horizontal. The charging port, which is USB-C has a rubber flap to keep it covered. Then there are a few buttons to make it function... nothing special, just basic... such as power. There IS an ULT button that is basically bass boost. Connecting the speaker was extremely simple. Push that Bluetooth button on the speaker and then let your device find the speaker. Hit it to connect. And boom. I connect to my iPod (yes, I still have one) and my Android phone. Then chose songs and playlists. Sony has a Music Center app, which I connected to so I could see if it offered what other Sony Bluetooth speakers offered. You can choose your music from your connected device. You can adjust the sound via the equalizer. BUT the one thing you can't do is connect this to other Sony speakers to create a speaker group and hear music from more than just this speaker. That was a bit disappointing, but also not that serious for me. It is what it is. The app also allows you to update the software of the speaker. This speaker gives some good and impressive sound. I like it. I let it fully charge before using it. I forgot about it, so I don't know how long it took. Every time after that, I kept plugging and forgetting, so I can't speak on the time. That is typical for me though. I won't wait to say that the problem with charging is that suuuuuuper short charging cable. Honestly, what is the point of that. I actually really don't understand that. I would really like to understand the thought behind that because it's dumb. BUT, that is not reason enough to deduct stars or not recommend. Back to the sound, I am big on audio and big on bass, so there is never a need to turn off ULT. ULT on at all times! I noticed that when I sit it on a surface (table, countertop), the sound is better because the bass is a little more pronounced; but when I simply held it in my hand, it was just slightly less. The bass is not something you are going to get out of a big speaker by any means. But for a small speaker, you can hear it, it makes the sound more full, and it's pretty impressive. When you put your hands to the sides, you can feel that bass booming. The funny thing is the feel of the bass does not match the sound of the bass. As hard as those sides punch, you would think the bass would sound even more strong. Again though, these are things I noticed, NOT things to take away from this being a good speaker. I like this little speaker. But never make the charging cable that short again... my goodness. I definitely recommend it though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, tripplesix! We are thrilled to know that you're satisfied with the amazing performance and superb features of your ULT FIELD 1. We greatly appreciate your input with the supplied charging cable of the speaker. Thank you very much for the perfect star review and for trusting Sony! - Romeo Sony_US

  • Rated 3 out of 5 stars

    Sound quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Music volume is not as high as expected. Would prefer for the volume to go up higher so therefore it was returned. Otherwise it was a nice speaker.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Speaker is great; service was not

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker is great. I asked for the colors they had available and the employee said they only had black. I actually didn't mind black so I bought it. Well I opened mine up and it was white! The employee didn't know that the picture on the box was generic and that there's a swatch of color showing the color of the speaker in the box. Knowing how bad Best Buy is at returning items that aren't used, I just kept it. However, I will not be returning to this store and will purchase everything online now because of lack of training and lack of effort from the employee to dig in more. I have 19+ years of retail experience with 1 company and expect better service at the point of purchase.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Low sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud enough, really doesnt have enough power !

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesC,

      Thank you for your feedback. We're sorry to hear that the ULT FIELD 1 isn't meeting your expectations for power and loudness.

      To get the most out of your speaker, be sure to press the ULT button on the device. This activates the ULT POWER SOUND mode, which is designed to enhance the bass and volume for a more impactful sound. You can also adjust the sound settings further using the Sony | Music Center app, which allows you to customize the equalizer to your preference.


      Keep in mind that the ULT FIELD 1 is a compact, portable speaker, and its sound output is optimized for its size. If you're still not satisfied with the performance after trying these steps, you may want to consider one of our larger ULT series speakers, such as the ULT FIELD 7 or ULT TOWER 10, for an even more powerful and immersive sound experience.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 4 out of 5 stars

    Sony Speaker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good speaker wish it was a little louder would still buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaM,

      Thanks for sharing your review and experience with the ULT FIELD 1 speaker. Your feedback about its volume is greatly appreciated. The overall volume may vary depending on the source content. Make sure to adjust the volume of the speaker and source device. You also have the option to adjust the sound effects of the speaker to fine-tune the sound quality to your needs. Additionally, you can use the Stereo Pair function to enjoy a more powerful sound. If the sound becomes low while in use, please refer to these links for more information:

      https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477486.html
      https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477487.html

      Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.

      -When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.
      -When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.
      -When the ambient temperature of the speaker is high.

      Despite your concern, we're happy that you like most of the features of this speaker. Thanks for choosing Sony! -Jess Sony_US

  • Rated 3 out of 5 stars

    Love sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound and clear but it keeps disconnecting. I have a lot of Sony products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ClarenseA,
      Thank you for your feedback about the sound quality of our SRS-ULT10 speaker; it's great to hear that aspect is clear. We're truly sorry however, to hear you're experiencing disconnections with it, especially as a valued Sony customer with many of our products. That's certainly not the experience we want you to have.
      Let's try a few troubleshooting steps that often resolve this issue:

      -Unpair the SRS-ULT10 from your device's Bluetooth settings, then restart both devices, and try pairing them again from scratch.
      -Try connecting your SRS-ULT10 to a different Bluetooth-enabled device (like another smartphone, tablet, or laptop). This will help us determine if the issue is with the speaker itself or with its connection to your primary device.
      -Perform a factory reset. Please check the instructions provided in the following link: https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477490.html

      If after trying these steps the disconnections persist, please don't hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thanks for considering Sony products and for letting us know about this issue.
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Light, sturdy, easy to connect and amazing sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I understand that the market has right now so many options for speakers that the mission of purchasing one looks daunting. If you are looking for a powerful sound speaker with easy connectivity to your Bluetooth device (phone, tablet, or music reproducer) and the weight is a factor this is probably the one you should consider. In connectivity, this is probably the most intuitive device that I found in years. I am used to a lot of technology that should be paired with another device, I appreciated so much the fact that as soon as I turned on the device for the first time, it was already doing the pairing searching for the main. Second pairing or with a different device is also as simple as pushing a button. The range of wireless is listed at an impressive 98 feet. The sound is simply amazing, with great capacity and volume. The surround sound qualities make this device the most immersive speaker for its size that I own. Lows are great when the ULT feature is activated, which makes evident and its presence appreciated. Note also that the speaker includes a built-in micro with ECHO canceling technology to receive and manage phone calls as it is a hands-free device. Finally, talking about resistance, I was just seduced when I considered that this has been rated as a IP67 waterproof, rustproof, and dustproof rating this speaker. This is my go-to device for a beach or a mountain day, it could be rainy at the last moment and I don’t need to be worried about it. And being so light can fit perfectly in my backpack. Other elements to consider about electrical power: .- The battery can run for almost half a day. Note that this is a reference in the box for a configuration t.b.d that probably limits the volume. In my 5 days of testing, I had performances of 8 to 9 hours non-stop with sound at 80%, always outdoors and the ULT activated. .- The speaker charges with a USB port in the back. The USB cable is included but not the power adapter. This is the only negative couple of elements, the cord is a bit small and the lack of adapter forces me to use my fast charger model. .- It fully charges in 4.30 hours (the specs refer to 5) but I imagine that could be based on the charger model or how old the battery is. Great addition!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luis, fantastic! We are truly delighted to hear about your satisfaction with the amazing features and superb performance of your ULT FIELD 1. Thank you very much for sharing your excellent experience with our product and for commending Sony! - Romeo Sony_US

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