Customer Ratings & Reviews
- Model:
- SRSXB100/B
- SKU:
- 10417616
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Range
Rating 4.5 out of 5 stars
They need to recall this sad excuse for a portable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant hear anything. Not worit at all. Its as loud as a cell phone bit had a little more bass. Add a few more bucks and get something else.
No, I would not recommend this to a friendCustomer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is NOT as loud as the JBL round Bluetooth-which I would recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Customer,
Thank you for choosing Sony.
We sincerely apologize that the sound level of the SRS-XB100 did not meet your criteria. Your insights are greatly appreciated, and we will certainly consider your comments as we work to improve our products. To elevate your audio experience, we invite you to watch the following video for helpful tips and enhancements:
How to Customize Your Audio Using the Music Center App: https://www.youtube.com/watch?v=nUIF54cGkpI
Best regards,
-Fred
- Cons mentioned:Volume
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud, battery life low, overall does the job if you want to have next to you but not much else
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Newreview,
Thank you for your review, and we are sorry if the max volume/loudness and battery life of our XB100 didn't live up to your expectations. This is not the experience we were hoping you would have. For the loudness as well as the sound quality of the speaker, this usually depends on the source that you're playing and audio device that you are using. You can turn up the volume of the speaker and the connected device to isolate the problem. Also, take note that sound becomes low while in use when the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.
Additionally, the SRS-XB100 can also be paired with another SRS-XB100 if you want an even bigger sound.
ref: https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000948043.html
As for the battery life, the actual performance time may vary due to the volume, songs played, surrounding temperature, and usage conditions. For more details, please refer to the following Help Guide link:
https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000948069.html?search=battery%20life
If there is something that we can help you with, please email us at [email protected] with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and we appreciate your feedback.
Sincerely,
Romeo
Sony Social Support
Sony speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product with a good volume. I would recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FreddieJ, Awesome! We are glad to hear that you are happy with the sound quality of your new SRSXB100! Get out and explore with the XB100 by your side. This portable speaker is built for life on the go, and is durable and long-lasting enough to keep up with you wherever you go. Plus, it comes with a multiway strap that you can use to carry or attach. Thank you for choosing Sony! -Carl
- Cons mentioned:Volume
Not loud
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Quality of sound coming from this is not what I thought it would be. I bought it for an outside speaker for my Daycare and for traveling to beaches.It is not loud enough at all. Very disappointing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LaurenH,
We're very sorry to hear that the Bluetooth speaker is not what you were expecting. We appreciate your feedback, and we'll pass it along to improve our products. In the meantime, you might want to take a look at an outdoor-designed speaker like the ULT Field 3 or ULT Field 5 for more power.
Thanks for considering Sony products.
-Aldair
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay speaker. I’ve had Issues connecting to Bluetooth
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephenK, thanks for sharing your thoughts on the Sony - XB100 Compact Speaker. We are sorry to hear that you encountered issues while trying to connect via Bluetooth, we understand this can be frustrating sometimes. Here are some recommendations to avoid the problem:
- Place the speaker and the BLUETOOTH device within 1 m (3.2 ft) of each other.
- Press the Bluetooth button on the Speaker and wait until you hear the voice guidance and the light indicator starts double flashing in blue
- Delete the pairing information and try to pair it again
For further troubleshooting and recommendations you can check the link below: https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946306.html
Thanks for choosing Sony and enjoy the music! Regards, - Dominick
Just ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ehhhh its kinda weak… glad i caught it on sale for iust $40 though and not the regular $60
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jordan,
Thank you for the review. For your information, the sound quality will depend in the source, battery and environment that you're playing. If you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Cons mentioned:Volume
Bluetooth speaker
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall an amazing item, just didn’t have the wow factor I was looking for. Volume was not loud enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShannissaD, Thank you for taking the time to provide us with your feedback about your experience with the SRSXB100. While we're glad you like the overall performance of this speaker, we regret to hear that the volume level did not live up to your expectations. To ensure optimal listening experience, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946304.html#
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Wouldn’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly wasn’t impressed with this. Sound quality was ok just not as loud as I was hoping
No, I would not recommend this to a friend- Cons mentioned:Volume
Underwhelming
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The maximum volume is simply too low. Only slightly louder than phones speakers
No, I would not recommend this to a friend not impressed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had bought a JBL Flip 5 a few days earlier. Liked enough to get a second. Sold out. Pricing was similar, trusted Sony name. There's no comparison between two products. Returning this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Archbury, We're sorry to hear that our Sony SRSXB100 did not live up to your expectations and it had to be returned. If you have any specific suggestions or features you'd like to see, feel free to share them and chat with us through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Your insights are important to us as we work to meet and exceed your expectations. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
- Pros mentioned:Connectivity, Portability, Sound qualityCons mentioned:Volume
Nice sound, small and durable.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was mostly surprised at how small but rugged feeling this speaker was. Overall, I think the sound is pretty good for the size of the speaker (definitely sounds best sitting on a solid surface) even if it doesn't get quite as loud as I might want it to. Setup was a breeze. It's just a bluetooth speaker. Turn it on and pair it with your device and you're off to the races. There's an app you can download but it doesn't do much except play music from your library or Spotify (or some other "apps" that you can add to their app for some reason. I honestly don't understand why anyone would play through Sony Music instead of just using the app directly on their phone). In other Sony speakers, the app does some EQ tweaks and adjusts other settings but on this one, it's just completely unnecessary. Pairing with additional devices is simple as well. No holding the power button or anything, just press the bluetooth button and it'll go into pairing mode again. The build quality on this thing is quite nice if you're looking for something you can probably kick around. I didn't actually TRY and kick it around but it feels like it could take a beating. Something I could see a kid taking with them everywhere and it still keeps ticking no matter what kind of abuse it gets. The body is almost all a hard durable rubber. There's a decent amount of weight to the speaker too. I wouldn't recommend actually trying to abuse this thing but I could see it withstanding some abuse from absent minded kids. It's also a very small speaker and has a wrist strap so I almost feel like younger people might be the target demographic. The sound quality is pretty good for such a small speaker. Bass sounds pretty good. Everything sounds better sitting on a table. I don't particularly like the sound while holding or dangling the speaker from the strap. A solid surface is good and if you can stick it somewhere with a wall nearby, that sounds even better. You aren't getting home theater quality sound or anything out of something this small but it's a great companion for listening to your phone's music and it's small enough to throw in a bag and take it wherever with you. If I had to come up with a small gripe about the audio, it would probably be the volume. It just doesn't get super loud. I'll revisit my previous statement of younger people being the target demographic because the audio levels would be pretty good for my kids without completely annoying me. And that's probably who's going to use this speaker more than anything. It seems like a perfect fit for younger kids. The strap makes it easy to carry around and I can just play anything they want from my phone for them. I can also see it being a staple in a teenager's school bag or something. It's not loud enough to bust out at a big party or something but it's perfect for a small listening party around a single table. If you're looking for something small and durable with a decent sound, consider this one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi swemoney, We're pleased to hear that you are enjoying your new speaker. Enjoy big sound with the super-compact SRS-XB100 wireless speaker, offering powerful, clear sound, an updated IP67 waterproof and dustproof design and up to 16 hours of battery life. Small enough to fit in a bag or cupholder, the XB100 also features a versatile strap to take with you wherever you go. Thank you for choosing Sony. Erin
Okay for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor bass response and average highs. Suitable for small spaces.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user252747,
Thank you for sharing your review of the SRS-XB100. We appreciate your feedback. The SRS-XB100 is designed as a portable wireless speaker suitable for small spaces, and it seems like it met your expectations in that regard. However, we understand that the bass response and highs did not meet your expectations. Your input is valuable to us, and we will consider it for future improvements.
If there's anything we can do to assist you or if you need information about our product, please don't hesitate to reach out. We are always here to help! You may send us an email at [email protected] with the following:
Name:
Username:
Model Number:
Issue/Concern:
Telephone Number:
Sony has just what you need! Connect with our new Product Enthusiast—fellow Sony fans like yourself—who can assist you with troubleshooting or setting up your speaker issues. Simply click on the link below and select "Chat with an Enthusiast" to get started. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Thank you for your purchase, and for choosing Sony.
Best regards,
Romeo
Not what I hoped for.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small speaker but lacking sound. The sound is loud after a full charge for about an hour then seems to be much quieter.I have several other Sony items and this was the first issue.
No, I would not recommend this to a friend- Cons mentioned:Volume
Just being honest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not loud enough at all I think my iPhone 12is louder with the volume all the way up so I returned it for a lil more expensive one
No, I would not recommend this to a friend - Cons mentioned:Volume
Could be lauder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as laud as it should be. It the store it sounded good when I finally got to use it was disappointed that it was very low. P
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleC, The sound may become low in the following cases. This is not a malfunction.
When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.
When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.
When the ambient temperature of the speaker is high.
If the sound becomes low while in use, follow the procedure below.
Turn off the speaker.
Charge the built-in battery sufficiently.
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Nothing special
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this was a miss for me. It was an impulse buy to replace a different mini speaker for an upcoming vacation. This is bulky and the sound is nothing special. It’s not worth more than $20.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Coolcat,
Thanks for the review, and we are sorry did not meet your expectations. Please, keep in mind that feedback is very appreciated as Sony is always looking to improve and provide the best quality products.
Thanks for choosing Sony.
-DiegoV
- Cons mentioned:Volume
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hate it!!! Volume is lowwwwww! Waste of money!!!!!!
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Bluetooth speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but not very loud not good for outdoors.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KoolKook,
We're truly happy that you are enjoying the great audio quality of your new XB100 speaker. We're sorry to learn that you find the volume not as loud as you would have liked when using outdoors. As a suggestion, you can adjust the volume of your source device or the app that you are using to improve the overall volume. You may also find this link helpful:
https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946304.html
If the sound may become low in the following cases. This is not a malfunction.
- When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.
- When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.
- When the ambient temperature of the speaker is high.
If the sound becomes low while in use, follow the procedure below.
1. Turn off the speaker.
2. Charge the built-in battery sufficiently.
If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Cons mentioned:Volume
Small and cute but not made like they used to
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a smaller one because the other one i have falls over in the car and it doesn't fit in the cup holder. Really was not what i was hoping for. The volume very low and just not built like my prior 1 foot tall speaker which is also by Sony. I really don't recommend this speaker.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bella4me, Thank you for sharing your experience with the Sony XB100 portable speaker. We're sad to hear that you are not happy with the speaker. Kindly check the link below : https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946304.html There are steps you can perform to improve the sound quality and level of your speaker.
If you need further assistance with your device, you may reach us at [email protected] with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig