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Customer Ratings & Reviews

Your price for this item is $17.99
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The comparable value price is $29.99

Customer reviews

Rating 4.2 out of 5 stars with 1806 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Step-Up EX Series Earbud Headphones for their excellent sound quality and comfortable fit, frequently citing the lightweight design and good value for the price. Many appreciate the comfortable fit and bass response. However, some users point out the lack of volume control and the tendency of the cord to tangle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 24 reviews
  • Pros mentioned:
    Price, Sound quality
    Cons mentioned:
    Cord, Volume control

    Rated 4 out of 5 stars

    Great Earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were amazing earphones! Sound quality is great, and the price is very fair. Only complain is the lack of volume buttons, and that the cord occasionally tangles - I would have preferred a flat cord.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Cord

    Rated 5 out of 5 stars

    Awesome Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    +Light and comfortable +Extra long cord, packaged with a wire wrap to keep clutter minimal +Packed with 3 different sized tips -Extra long cord can be a hassle even with the wire wrap. -Only 1 button on the mic for pause/play/hangup/answer. There's a Sony app you can download on Android to add more functionality. Overall these are great earbuds. They don't have the best bass, but they're also not muddy sounding, which I really appreciate. For being a cheaper set of earbuds, they did seem to sound bad at first when it came to the higher tones, but seemed to level out after burning in. These are also some of the smallest and most comfortable noise isolating buds I've used to date! I'm normally able to fit the medium/default tips that earbuds come with, so same with these. They fit fantastically, so much so that I can sleep with these on comfortably. If none of the tips work out, you can always switch out for foam tips. Comply tips T200 for comfort for these buds. Overall, very good set! Would buy again!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Cord

    Rated 4 out of 5 stars

    Nice pair of ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these ear buds with my ipod when I'm at the gym. These sound clear with a good amount of bass and are noise canceling. My only complaint is that they tangle and wish the cord was flat and not round.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Cord

    Rated 4 out of 5 stars

    Good basic buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sound. The cord seems to tangle easily though. Wish it was a little longer also.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Cord

    Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound. Multiple ear bud sizes for proper fit. Cord is a bit long so tends to get caught on things. Cord is also kind of stiff which makes it tangle easy. Finally went with wireless. But still will keep as a backup.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Cord

    Rated 4 out of 5 stars

    Working Great !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for computer use at work. Sound is good and clear. I wish the cord was a foot longer but that is its only fault. I'm getting ready to switch to wireless for that reason. I use them mostly for radio listening, sometimes work related videos.

    I would recommend this to a friend
  • Cons mentioned:
    Cord

    Rated 4 out of 5 stars

    good sound but decided against the cord

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If there were no cord...perfect. Still use at work desk so all is not lost.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Cord

    Rated 5 out of 5 stars

    Nice for Being Economically Priced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got these they were on sale, but I still like them. I prefer this style of headphone (I can't wear the bluetooth type) and these sound great to me. Like all others of this type, you just need to make sure not to twist or bend the wire near the jack end or you'll ruin the wires and it won't work anymore. Other than that, they work great for me. :)

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Cord

    Rated 4 out of 5 stars

    Great Headphones for a reasonable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great if you dont wanna spend a ton of money. Sound quality is perfect for the price. Decent for working out, sometimes the cord gets in the way. Overall, a good buy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Cord

    Rated 4 out of 5 stars

    Gread headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint regarding these headphones is that they're sometimes a little noisy when the cord rubs up against something. Otherwise they're fantastic. Great audio quality and microphone quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Cord

    Rated 4 out of 5 stars

    very good earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear sound cord is little too long for my taste but it could be due to my build. I did use the cable tie that seemed to give it extra weight. If I were taller then these would be perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Cord

    Rated 4 out of 5 stars

    A-

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality it fits comfortably in the ear I wouldn't suggest working out in them because the wire is too thin

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Cord

    Rated 4 out of 5 stars

    Excellent headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony makes well made in ear headphones. The earbuds fit perfectly. Sound was excellent. The length of the cord is a bit too long.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Cord

    Rated 3 out of 5 stars

    Average quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad product...fit is comfortable, but the wires are thin and flimsy and not as well made as my iPhone cables. For some reason, the answer phone button has stopped working from time to time. I bought these mostly to use as a replacement wired headset for when the OEM apple headphones broke. As earbuds only, these are good. As headsets for talking, there are better options

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bw909, We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto the proper department. Thank you. ~Erin sony_US

  • Cons mentioned:
    Cord, Volume control

    Rated 3 out of 5 stars

    Average quality, overpriced!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is average, I would have paid less but my husband bought them for me. The pause button is convenient however sometimes it doesn't work!! I wish it had volume control so I don't have to keep reaching for my phone. Also the color white gets dirty way too easily. I also wish it had cam with a little clip so I could clip the cord so it doesn't get in my way when I'm at work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Cord

    Rated 4 out of 5 stars

    Good ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to leave at work but sounded better than my beats.only con is the cord gets tangled to easily.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Cord

    Rated 2 out of 5 stars

    Sound is fine. Cord is not.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would be satisfied with the audio these earbuds deliver, but the stiff cord that was used in this model greatly detracts from the sound. Move your head while listening to music, and what you here is a distracting rustling sound that is physically transmitted up the cord to the earbud. It is not a loose connection, or anything electrical, it is simply the stiff cord dragging across your clothes as you move. The cord is NOT soft and supple like the Apple earbuds, and is much stiffer. Even though I generally find Sony products reasonably well built, they clearly missed an important consideration in selecting the cord for these earbuds.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MtnHiker, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar.

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Cord

    Rated 3 out of 5 stars

    Okay sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good sound but doesn't have the strong bass of some of the other headphones that are available. Already broke one pair on my second. The sound is not reliable and they feel kinda cheap with how thin the wires are.

    I would recommend this to a friend
  • Cons mentioned:
    Cord

    Rated 2 out of 5 stars

    poor headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the sound quality of these headphones is not bad, the cord tangles very easily and they are basically useless in cold weather. A little overpriced.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello carolwink, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar. Sonystyle

  • Cons mentioned:
    Cord

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for the options offered! Would be a even better if the cord was tangle resistant!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KING, Thank you for sharing your input. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph sony_US