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Customer Ratings & Reviews

Your price for this item is $17.99
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The comparable value price is $29.99

Customer reviews

Rating 4.2 out of 5 stars with 1806 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Step-Up EX Series Earbud Headphones for their excellent sound quality and comfortable fit, frequently citing the lightweight design and good value for the price. Many appreciate the comfortable fit and bass response. However, some users point out the lack of volume control and the tendency of the cord to tangle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 220 reviews
  • Pros mentioned:
    Fit, Price, Sound quality

    Rated 4 out of 5 stars

    My Go-To Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these earbuds! It comes with 3 differently sized silicon coverings to fit your ear, it dulls outside noise considerably (which is essential if you live in NYC, and need something to drown out the city noise as much as possible), the sound quality is great, and it has a sleek look. There is a mic and a single button on the small rectangular unit of the left ear side wire. If you're listening to music, one click pauses/plays the music, double-clicking skips to the next song, double-clicking while holding down on the 2nd click fast-forwards through the song you're listening to, triple-clicking goes to the beginning of the song/to the previous song, triple-clicking while holding down on the 3rd click rewinds the song that you're listening to. My only complaint is that there are no buttons to turn the volume up or down like there are on the earbuds that come with the iPhone. Regardless, every time that I accidentally put these through the washing machine, because I forgot them in my pocket, or when I lose them, I buy this pair again, because the price for the quality of earbuds you're buying is great!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great Earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality for the price, works great with my android phone. Lightweight and stay in good while exercising.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great value for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these because the rubber earpiece forms a seal in the ear as opposed to earbuds which rest in the ear. I bought them to use on airplanes to block out the white noise of the airflow sound. Excellent. Bought another more expensive brand and returned them for these. Great comfort, outside noise suppression, and sound quality. Great value.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Price, Sound quality

    Rated 4 out of 5 stars

    Great sound, good fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones fit great in my ear, they sound great, they really cancel out other noise around you. Reasonably priced, highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 4 out of 5 stars

    Very good sound quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the vivid color, the comfort and the sound quality. They never popped out of ears nor did I have any issues with these earphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigPapa,
      We're really glad to hear that you're having a good time with your headphones! Thank you for choosing Sony!
      >Joffrey

  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    good buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little ear buds at a very reasonable price. These actually fit my ears well and did not need constant readjustment...having the mic is a plus that I can listen to music off of my iPhone without missing any calls.....very comfortable earphones

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Price

    Rated 4 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones for a reasonable price. I purchased them since they are small, and I wear them with a motorcycle helmet. Other ear buds are too large, and they push on the sides of my helmet. These are small enough that they do not. Only complaint is that sometimes there is static depending on the cord position as it exits my iPhone. Typically not a big deal though.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Volume control

    Rated 3 out of 5 stars

    Decent pair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My "Sony - EX Series Earbud Headphones" were faulty. Decided to upgrade to these. Sounded a bit better. Wire is more plasticy than rubbery which is fine. Tends not to tangle as much. Use them for the gym and they usually stay in place if you have the tighter fitting earbuds in. Overall pretty decent pair but it doesn't have volume control which i sorely miss.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 4 out of 5 stars

    Great Sounding earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear buds work well. I like that they came with different size replacement ear pieces. I'm still using the one that came on it. I do wish that the ear buds had a straight 3.5mm plug instead of the right angle plug. Oh well, personal preference. I use these at the gym all the time. Put them, even with no music playing yet through them, it's like putting on comfortable earplugs, all the noise practically goes completely away. They are very powerful, in the sense that they have a strong pre-amp. My last pair I had to always have the main volume on the device at 3/4 or higher to hear normally. These I can have it at 2/5 or 1/2 and be totally fine and drown out everything around me. :D Anyhow, they are comfortable and have a grip to them, so when they get sweat dripped all over them, I can still grab it easy and adjust it. They feel really comfy too. I chose these over a pair of insignia ear buds for about the same price.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Fit, Sound quality

    Rated 5 out of 5 stars

    Can't beat them for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these because I've been using over the ear head phones while listening to music. I bought my current headphones because of the rating for sound quality (they were $250 on sale) and believe it or not, these ear buds sound almost as good as the headphones do. The mid range and the highs don't have the exact clarity or separation as the headphones do, but for $15.99, these are quite a bargain! It was even better after I applied my $5 certificate to them. I bought the white ones because they were cheaper than the black and the color doesn't make them sound any different. They are pretty amazing little buds. They also came with 3 extra rubber inserts that should fit just about any ear size. They seal well inside my ear and I'm happy with how they sound. They don't lack in bass, but also don't overpower the mids and highs. The clarity of the vocals is nice too. The highs are soft and sound like you'd get from a nice, smooth fabric (silk) tweeter. It's not too bright like you might get from a metal one. I had a set of more expensive Klipsch buds ( Reference R6m's) and I actually like these better. As far as Best Buy, I ordered them on Saturday and they said that they'd be here on Tuesday. To my surprise, they actually arrived on Monday. I have been impressed with Best Buy's shipping process. All in all, this was a Great buy and I wouldn't hesitate to get a set of these buds from Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great everyday headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only buy Sony in ear headphones. They are comfortable and fit perfectly no matter your ear shape/size. The sound quality is great and the headphones last a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Price, Sound quality

    Rated 5 out of 5 stars

    Inexpensive and solid!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband says they really fit his ears well and sound good. They were inexpensive and do the job well...what more can you ask for?

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Fit, Price

    Rated 5 out of 5 stars

    Great sound for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap, great Bass, clear, small, and has mic. 1234

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Cord

    Rated 5 out of 5 stars

    Awesome Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    +Light and comfortable +Extra long cord, packaged with a wire wrap to keep clutter minimal +Packed with 3 different sized tips -Extra long cord can be a hassle even with the wire wrap. -Only 1 button on the mic for pause/play/hangup/answer. There's a Sony app you can download on Android to add more functionality. Overall these are great earbuds. They don't have the best bass, but they're also not muddy sounding, which I really appreciate. For being a cheaper set of earbuds, they did seem to sound bad at first when it came to the higher tones, but seemed to level out after burning in. These are also some of the smallest and most comfortable noise isolating buds I've used to date! I'm normally able to fit the medium/default tips that earbuds come with, so same with these. They fit fantastically, so much so that I can sleep with these on comfortably. If none of the tips work out, you can always switch out for foam tips. Comply tips T200 for comfort for these buds. Overall, very good set! Would buy again!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really comfortable to use, fits nicely in ears, very good audio and microphone quality.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the headphones because they stay in my ears and the sound is perfect. My only issue is that I may be allergic to them. Not certain as to what they are completely made of where I may be allergic, but otherwise, I'd recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Not bad for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed ear buds for the gym. These work well and do not fall out regardless of the exercise. Music is clear and crisp; however, if there is an incoming call you will have to answer the call directly via your phone home screen.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Price

    Rated 5 out of 5 stars

    Exactly what I wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these ear buds because I wanted a smaller earpiece than the apple ear buds. The Apple buds are too large for my ears and loosen/fall out when I am working out. These have 4 sets of pads to allow a custom fit for the ear canal and stay in place when moving & sweating. The price was very reasonable, particularly when compared to some extraordinarily expensive units. Very pleased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We are really glad to hear that you were very Kevin pleased with your new earbud headphones. We really appreciate your review. - Vincent Sonystyle

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great ear pods. Going to get set for grandson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit and sound. Highly recommend. The Sony earbuds are a great value and there were slot of color choices, which I appreciated. The convenience of the volume control on the wiring is also a plus. Our grandson is turning 14 tomorrow and he has been wanting a good set. He has used lesser quality earbuds and after using mine, He would appreciate the better fit and sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stormy! I'm sure he'll love it. Thanks for sharing that experience. And thank you for trusting Sony! - Vincent Sonystyle

  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Great earbuds for those with smaller ear openings.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the way the earbud fits in my ear. The sound is great and the micro was an added bonus. Now when I talk to my daughter on my cell I can finally hear her.

    I would recommend this to a friend