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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1806 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Step-Up EX Series Earbud Headphones for their excellent sound quality and comfortable fit, frequently citing the lightweight design and good value for the price. Many appreciate the comfortable fit and bass response. However, some users point out the lack of volume control and the tendency of the cord to tangle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 30 reviews
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    Great sounding ear phones for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace the ear buds on my iPhone as I wanted something that sealed in my ear canal better to remove outside noise (note, these are not noise cancelling headphones). They work great as expected. They are not high end earbuds, but thta is not what I was looking for. They are comfortable to wear and have good sound. They have a mic for use in phone calls or using voice commands. Only real downside is there is no volume control built in.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality
    Cons mentioned:
    Cord, Volume control

    Rated 4 out of 5 stars

    Great Earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were amazing earphones! Sound quality is great, and the price is very fair. Only complain is the lack of volume buttons, and that the cord occasionally tangles - I would have preferred a flat cord.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    Good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have really good sound quality and were affordable. They are also very comfortable, I have no problem wearing them for a long time. The only con is that there is no volume control on the cord like the other Sony pair I bought several years ago. But otherwise these are a good pair of headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Volume control

    Rated 3 out of 5 stars

    Decent pair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My "Sony - EX Series Earbud Headphones" were faulty. Decided to upgrade to these. Sounded a bit better. Wire is more plasticy than rubbery which is fine. Tends not to tangle as much. Use them for the gym and they usually stay in place if you have the tighter fitting earbuds in. Overall pretty decent pair but it doesn't have volume control which i sorely miss.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume control

    Rated 2 out of 5 stars

    Same Price With Fewer Features? What A Bummer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Sony's in ear headphone for nearly a decade and in the past 7 years have used the same pair. From sitting at my desk editing photos or films, to wearing them while rollerblading or riding my Ducati motorcycle. So when my last pair unfortunately broke, I knew I would go to Best Buy to purchase a replacement pair. I immediately went to the Best Buy website, located them at a store near me & without a concern, purchased them without reviewing the product features on the packing. It was when I got home, opened up the package, put them on to use while editing & went to adjust the volume of the music that I noticed I was unable to do that. Upon closer inspection of the headphones that I noticed all I could do was go to the next track with the button on them. Disappointed & buyers remorse flooded through me as I felt taken advantage of by Sony - having charged me the same money for a product that now had fewer features. If you're looking for an inexpensive, comfortable pair of headphones that you're only feature is to skip to the next track or answer a call, then this is for you. But if you're looking for headphones that you can adjust the volume along with the other features noted - you'll want to get a pair that's further up the food chain with Sony or a different brand's product altogether.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EsquirePhotography, thank you for taking the time to write a review. We're sorry to hear that this unit failed to meet your expectations and disappointment this has caused you. Based upon the specifications of this unit If you install the Smart Key app from Google Play store, the track and volume adjustment on your smartphone will be enabled with multi-function button.
      NOTE: The app may not be available in some countries and/or regions, and may not be
      used with unsupported smartphone models. Your feedback is highly appreciated. Dave Sonystyle

  • Pros mentioned:
    Bass, Sound quality
    Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    They're ok but lack features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these when the stock headphones for my phone stopped working. These sound good and have solid bass to them. I did not realize that there isn't a volume control on the cord. You can answer the phone and stop/start music but that's it. They serve their purpose and sound better than the cheapest pairs but they're nothing spectacular.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jackson, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Volume control

    Rated 2 out of 5 stars

    Good sound but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is NO volume control. They sound good, they fit comfortable but without volume control what's the point? The button lets you skip songs, pause, and call up Siri, but like I said, no volume control.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RoddyBoy08, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Thank you so much for your feedback. - Oscar. Sonystyle

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume control

    Rated 5 out of 5 stars

    Great sound without breaking the bank

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned a pair of Sony earbuds before and really like the strong bass response, so when it came time to replace my current "other brand" earbuds, I went back to Sony. And was I glad I did! For less than $30, these sound better than my much more expensive Yurbuds (oops!) and have a much better range of sound on both ends of the spectrum. Better yet, they block out the majority of outside noise, and since I fly a lot, that's a welcome change! The only down side is lack of volume control, but at least I can pause music and skip to the next track by double-clicking the button conveniently located on the wire leading to the left earbud. It also works great for phone calls, with a good quality microphone and no distortion. Overall I highly recommend these earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    Comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable earpieces. Has a microphone for telephone but no volume control.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality
    Cons mentioned:
    Volume control

    Rated 5 out of 5 stars

    Sound great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great and handle bass pretty well. I just wish i could control the volume with the inline button. I can only answer my phone and pause/play music with the button.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume control

    Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for the gym to tune out the terrible pop music they blast 24/7. Pleasantly surprised by the sound quality from these little earphones. It is great to walk into the gym and shut out all the grunting and weight throwing! The microphone quality is equal to the experience I had with the standard iPhone set. --minus the option to raise and lower volume :(

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    sony earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound quality and the ease of answering calls with the in lin answer call button. It would have been greater with an inline volume control. Overall it is a great product.

    I would recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 3 out of 5 stars

    Missing Volume Control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony headset is missing a volume control on the handset control bar unlike my previous Sony headset. This makes the use on your iPhone and your iPad less valuable.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Donoa724, thank you for your message. SONY takes into consideration all good or bad feedback to improve the quality of our products. Thank you so much for your feedback. - Oscar. Sonystyle

  • Cons mentioned:
    Cord, Volume control

    Rated 3 out of 5 stars

    Average quality, overpriced!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is average, I would have paid less but my husband bought them for me. The pause button is convenient however sometimes it doesn't work!! I wish it had volume control so I don't have to keep reaching for my phone. Also the color white gets dirty way too easily. I also wish it had cam with a little clip so I could clip the cord so it doesn't get in my way when I'm at work.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 3 out of 5 stars

    Comfortable, light weight, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fit of these ear buds, but there is no volume control. The "multifunction button" only starts and stops playback.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mckappen! Thank you for your feedback, we will forward this information to the proper department for review.~ JeannetteSonystyle

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume control

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This earphone are the best ever, it avoid every noise from outside,only bad details it's they don't have volumen control

    I would recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 3 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    siip/volume bottom doesn't work with all phones...

    I would recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    Nice, basic headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using these for a few weeks now and I am very happy with my purchase. The one thing that I miss from other similarly priced headphones is a volume control.

    I would recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    Earbuds on the go..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro: Great headphones for listening to music and talking on the phone.. Cons: For the price of these, should have a volume control button..

    I would recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 5 out of 5 stars

    Outstanding headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been purchasing this type of headphones for years now. I have tried more expensive brands but nothing comes close to the value of the Sony. My only complaint is the older models had a volume control that has been replaced with a mic and mute button.

    I would recommend this to a friend