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Customer Ratings & Reviews

Your price for this item is $17.99
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The comparable value price is $29.99

Customer reviews

Rating 4.2 out of 5 stars with 1806 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Step-Up EX Series Earbud Headphones for their excellent sound quality and comfortable fit, frequently citing the lightweight design and good value for the price. Many appreciate the comfortable fit and bass response. However, some users point out the lack of volume control and the tendency of the cord to tangle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,806 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice Sound for the Money, No storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very please with the sound quality. This was what I expected from Sony. I was really hoping for something to protect my investment though. There's only a flimsy plastic do dad to wrap the white on. I feel like this is going to compromise the wire fairly fast. There's just nothing to protect them. I also like the little switch to pause. The software foe this feature worked seamlessly with my Note 3.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Better than i thought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones surprised me from the moment i put them on. Amazing noise-canceling ability and very very comfortable. Sound quality is superb both for music and phone calls.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent sound quality and good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony earbuds with incorporated microphone are of very high quality and comfortable to use. I use them with my phone and with my computer. I truly recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Above Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Above average quality, sound, & comfort, compared to your average low cost in ear headphones/earbuds. Optional warranty pays for itself if they wear out or break.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    work great use them every evening-sound is clear and they fit perfectly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi. ellie, that's the kind of experience we wanted to hear. Enjoy your Sony Headphones. Dave sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones have good sound and mid bass. 4 stars not bad for price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son LOVES his new Xbox-one!The graphics are bea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good on our new Xbox-one. My 17 yr. old son uses it mostly, but we are very happy with it. He is lucky to own one and saved his money so that's all good. He loves the new features and all the graphics. I like some of the historical parts of the game. Thank you very much.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were purchased so I could make business calls and normal conversations. It is decent quality however it's got an L shaped plug which is impossible to use if you're using a mophie. Sound quality is good however it has a horrible background noise cancellation. Anyone I speak to can hear the slightest grazing of the mic against my shirt.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great earbuds for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally walked into Best Buy to buy a pair of Bose earbuds but found these Sony ones as I was shopping and reading reviews online. These headphones are balanced well and come variety of earbud sizes to fit. I prefer my headphones crisp sounding rather than heavy bass, this is why these Sony buds are good. I wish it had a mic but the volume controls work fine with my iPhone 5s.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good Buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, light, good sound quality, good phone/mic operation.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good, quality for the price is good. Fit is good.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 4 out of 5 stars

    good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality sound. I like this headphones for a reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    good basic buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent quality sound for a reasonable price. So far, pretty durable as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great earbuds for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use earbuds a lot for exercising, traveling and at home. I am confident in my purchase of Sony products aand I've never had a problem with them.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sound. Good fit in ears. The microphone also works really well.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Price

    Rated 5 out of 5 stars

    Great for everday use!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones! Great price and a great product! Fits comfortably in ear and very easy to manage when moving around. Would definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound And comfortable for the price of these headphones!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Cord

    Rated 2 out of 5 stars

    Sound is fine. Cord is not.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would be satisfied with the audio these earbuds deliver, but the stiff cord that was used in this model greatly detracts from the sound. Move your head while listening to music, and what you here is a distracting rustling sound that is physically transmitted up the cord to the earbud. It is not a loose connection, or anything electrical, it is simply the stiff cord dragging across your clothes as you move. The cord is NOT soft and supple like the Apple earbuds, and is much stiffer. Even though I generally find Sony products reasonably well built, they clearly missed an important consideration in selecting the cord for these earbuds.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MtnHiker, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar.

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    A music lovers must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds ever!!! I love them!! I have lots of earbuds but these are by far my favorite. Very light and comfortable. Good sound! All around great earbuds!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    good value for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds work just as well as the expensive ones without paying a lot of money. They stand up to daily use as my profession as a musician requires it!!

    I would recommend this to a friend