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Customer Ratings & Reviews

Your price for this item is $17.99
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The comparable value price is $29.99

Customer reviews

Rating 4.2 out of 5 stars with 1806 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Step-Up EX Series Earbud Headphones for their excellent sound quality and comfortable fit, frequently citing the lightweight design and good value for the price. Many appreciate the comfortable fit and bass response. However, some users point out the lack of volume control and the tendency of the cord to tangle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,806 reviews
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really nice headphones for the price. I only gave it a 4 because it has the same problem as all these types of headphones. One side goes out. I recommend you buy the protection plan.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Comfortable. Good microphone. Great earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound and a decent price. I love the color as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great simple headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great simple headphones. Nothing too fancy. Works exactly as described. I use this for my Samsung Galaxy phone. Doesn't hurt my ears even when I have it on me when I sleep.

    I would recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    Nice, basic headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using these for a few weeks now and I am very happy with my purchase. The one thing that I miss from other similarly priced headphones is a volume control.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good buds for young adults

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theses ear buds are perfect for young adults. They work well with all kinds of electronic devices and priced right. Best buys price matching made the price even better. Thanks

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rambo5,
      We're really glad to hear that you're having a good time with your headphones! Thank you for choosing Sony!
      >Joffrey sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good but nothing special

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, nice feel, okay sound, nothing's really bad about them. However, there are nicer pairs of headphones for around the same price. So they're fine, but nothing special.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Price

    Rated 5 out of 5 stars

    great inexpensive earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonably priced, good for people with small earholes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family is constantly losing headphones! I’m always looking for great deals and this is one of them!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a basic pair of headphones and this pair was exactly that: nothing fancy, but exactly right for light music listening and conversation

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 2 out of 5 stars

    Average product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought this because I was looking for a cheap alternative to taking my phone calls hands free as well as maybe listening to some music once in a while. Although the voice quality is decent, the music quality is really bad. It is not clear as I would have liked it to be. The plus is that it fits nicely in your ear, comfortable to wear for life my periods of time. Overall, for voice it's ok, for music it's bad.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tanzim. We regret that the headphones failed to meet your expectations. We'll make sure that this reaches the whole team for further improvements. Thank you for your honest feedback. Best regards, -Mark sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 3 out of 5 stars

    Nice earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound Decent bass Not as good as the higher end Sony ear buds but definitely a step up compared to the cheaper ones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AzHuL! Thank you for the feedback regarding the bass, we appreciate the time taken and will be using this to improve our future units as well.~Jeannette sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good quality sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my earbuds. They have good quality sound!! I brought them for Christmas gifts as stocking stuffers. The feedback from family members have all been very positive.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Product at a Fair Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product performs as advertised. I am not a big fan of the ear bud system they use for this product which is the main complaint. Good sound at an affordable price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    basic ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sony has never been known for bass so that is what your looking for or expecting then keep looking their mids and highs are ok nothing fancy. these are i feel over priced by $1o. if youy want a good set of buds then i would suggest skull candy's they are cheaper and have a lot beter sound quality. i have both sets and by far the skull candy's are better. i only got these because i needed something to use for a few days and they didnt have the skull candy's in stock at the local best buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Quality Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones do everything that I need them to do. I'd rather have wireless ones, but these are good quality and the microphone picks up sound very well.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are a good value for the price, the sound is pretty decent but don't expect high quality studio sound or you'll be disappointed. Overall nice.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    so-so headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound and comfort are good but it sounds like you are in fishbowl when you are talking. Probably would not purchase again.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Grover90, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for your time. -Jerome​ sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Sturdy ear phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These stand up to a lot of wear and tear. My husband wears them every day at work in the construction industry and they r the longest lasting that we have found.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this headset to use at the gym and I am completely satisfied.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chuck, That's the kind of experience we wanted to hear and I'm so glad that this unit meet your expectation. Thank you for choosing Sony! Dave Sonystyle