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Customer Ratings & Reviews

Your price for this item is $17.99
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The comparable value price is $29.99

Customer reviews

Rating 4.2 out of 5 stars with 1806 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Step-Up EX Series Earbud Headphones for their excellent sound quality and comfortable fit, frequently citing the lightweight design and good value for the price. Many appreciate the comfortable fit and bass response. However, some users point out the lack of volume control and the tendency of the cord to tangle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,806 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    haven't bought Sony headphones in 20 years. Theese earbuds live up to the Sony name. High quality for good price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good bang for the buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my daughter. She uses them often. Easy controls and not much too them. After long use they are a little uncomfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Pretty good earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good earbuds for the price. Sound quality is as good as you could expect in this price range, mic is very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good headseat for your phone or PS4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my phone but found I use it more for my PS4 gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Faulty after 6 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound for the price, but it's the second pair of Sony headphones I've had that died after just 6 months of light use.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tbagfish, we regret to hear that this unit failed to meet your expectations and it is sad to hear that the unit doesn’t go well. Your feedback is greatly appreciated. Dave Sonystyle

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Seem to work good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good value, bought these for daughter she wanted something a little better quality, but still relatively inexpensive

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Good for not overly expensive headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work well and come with warranty in case they break (which they don't easily). I use them daily.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound out of these small earphone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really surprised with the sound quality, mic is very clear on the other end. Easy to change music, no volume.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are cheaper than most pairs from best buy, but are honestly the best headphones for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Afforadable highquality earbuds.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing pair of headphones, superb sound quality. You can hear just about every little detail when your listening on these earbuds. It sounds excellent with lots of genres. Especially with stuff like Heavy Metal & Rock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have great sound and feel great to wear. Work great with iPhone

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Good sound for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is a trusted brand and thought it would be a smart but. My daughter lived it. Small and compact buds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Functional, simple, stylish.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well for the price. These earbuds block out just enough sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. No feed back on my end, others can hear me with no issues. I primarily bought to listen to music, but am now happy I can use it for cell calls. People say I'm much clearer than the car's Bluetooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a gift and they were very much appreciated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great inexpensive ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed some basic earbuds with a microphone, I have purchased less expensive ear buds in the $5 - $10 range and have always had the sound go out in one of the buds. I haven't had that issue with these, so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Nice sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good. But I have only had this item for just over a month and the left earbud stopped working.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, thanks for your review and feedback. We're sorry to hear about what happened to your Headphones. We would like to recommend to perform all the available steps through the link below:
      https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,76187/
      Regards, Dave Sonystyle

  • Rated 5 out of 5 stars

    Great Sony earbuds with quality sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds work very well for me when I listen to music on itunes.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Worthwhile headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am absolutely satisfied with this headphone. The price is reasonable and the sound quality is astounding.

    I would recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 2 out of 5 stars

    not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset doesn't have volume control. I purchased these to temporarily replace my Bose. Will go back to Bose soon

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BronxLady, We do appreciate providing us this feedback for the betterment of our product. We will forward your information to the proper department. Thank you, Dave Sonystyle