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Customer Ratings & Reviews

Your price for this item is $17.99
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The comparable value price is $29.99

Customer reviews

Rating 4.2 out of 5 stars with 1805 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Step-Up EX Series Earbud Headphones for their excellent sound quality and comfortable fit, frequently citing the lightweight design and good value for the price. Many appreciate the comfortable fit and bass response. However, some users point out the lack of volume control and the tendency of the cord to tangle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 1,805 reviews
  • Rated 4 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only problem I had with to cellphones was, the little rubber piece kept coming off the earpiece

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Head phones are okay if a bit fragile.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent sound but fragile. Already broke mine at 60 day mark

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi snorkler, We're sorry to hear about the issue. You may have it serviced by visiting our eservice website at https://esupport.sony.com/US/p/service.pl ~Ralph sony_US

  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones on a budget. I'd recommend these for someone who doesn't need noise canceling

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for music

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them to hear a soft phone on my work computer and they did not work well for that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Misty,
      We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto the proper department. Thank you for choosing Sony.
      >Joffrey sony_US

  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    headphones at a time when my Dad listens to things too dam* loud

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Earbuds if you're willing to spend a little

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know a lot about the theory behind headphones, but I kept destroying earbuds from putting them in my pocket all the time. I've always had good luck with Sony products and these are no exception.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to use during recent family vacation; worked well on the plane ride and in our hotel room when we had limited space and I did not want to make noise that would disturb the others.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great volume but when I use them for my Samsung phone the person on the other end hears an echo.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound good for everyday use. Would recommend product.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    average headphone good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphone considering the price. Easy volume control

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    they are just what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went direct to Best Buy when my headphones broke because I knew they had a great selection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son wanted some headphones that he could easily take with him and that weren't too expensive

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Works until they don't

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound but one of the buds died and now just pointless

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KingB, thanks for your review. We're sorry to hear about this problem that you are having with your headphones. We suggest you to perform all the available steps through the link below.
      https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,76187/. Dave Sonystyle

  • Rated 4 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was slightly disappointed as i expected better sound but the sound isolation is on point

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tasthius, We regret to hear that your device's performance failed to meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rated 4 out of 5 stars

    Just got to love Sony!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this style, color, basically everything about these headphones. Nothing bad to say about them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like them a lot. Good sound, quality. But pricey for what they are.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These work great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am 67 and use these to listen to audiobooks while riding my bike. They do everything I want or expected. Now if you are into hip hop or heavy metal I can not vouch for these applications.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well enough.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $14. No complaints. Works fine. Took on plane not much background noise came through.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Great headphones for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for the price. Not bad. Very good bargain.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    sound is good but they dont stay in very well when

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good but don't stay in very well when working out

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Wth10! Thank you for sharing your experience with this design, we will make sure to take it into consideration for future product designs. Thank you once again.~Jeannette sony_US