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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1805 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Step-Up EX Series Earbud Headphones for their excellent sound quality and comfortable fit, frequently citing the lightweight design and good value for the price. Many appreciate the comfortable fit and bass response. However, some users point out the lack of volume control and the tendency of the cord to tangle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 1,805 reviews
  • Rated 5 out of 5 stars

    Good product as expected

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Needed to have reliable and up to date product and my research ended up with perchasing this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect and great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was as described and exactly what we were looking for. Ordering online and picking up at the store is a great option.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great sound, but unusable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have good sound for the price, but the cables are just so easily tangled. I could put them in my bag for literally 5 minutes and the cords would be twisted into a knot.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Boomer, we regret that the headphones failed to meet your expectations and we thank you for taking the time in writing us your feedback. I can assure you that your feedback will be brought to the attention of a relevant department for further improvements. Once again, thank you for your input. Best regards, -Mark sony_US

  • Rated 5 out of 5 stars

    Works well and didn't cost too much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for a good price. Debated spending more money on a high end option but decided to go with the value instead.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Rubbish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my ears are average size, not large at all, but there is no way I can get these to fit on my ears. It's as if the manufacturer wanted them in my ears. The things are that small! Will be returning and getting some Koss or something else.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrWormwood,
      We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you.
      >Joffrey

  • Rated 1 out of 5 stars

    Better sound from a tin can and string

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trying to find earbuds that don't slip out, and not pay an arm and a leg is difficult. For the price I paid, I would have thought these would sound better, but there was so little bass, they sounded tinny. Terrible. I took them back.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi justabob, Your feedback is highly appreciated. It will be a big help in improving the quality of our products. Thank you for sharing your review with us. «Jerome Sonystyle

  • Rated 5 out of 5 stars

    Awesome headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish they would not fall out my ear every time I go to run and exercise, next time I will check them out.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got all kinds of headphones over the years even very expensive once but this one is our families favorite. A++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They haven’t broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first set of the 4 I’ve purchased that have not broken in the first three months

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are everything they need to be. They do exactly what they need to and do a good job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not compatiable with Samsung Galaxy 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not compatible with the Samsung Galaxy 5. The adaptor did not fit snuggly in the port. I lost the receipt and pitched the package. And finally had to pitch the headset and by another one. Waste of money.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LPMBA97, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Thank you so much for your feedback. -Oscar. Sonystyle

  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a sony person on anything but daughter wanted to try something different and she likes it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    small but explosive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these things. I went from the ones that came from my iPhone to these. I recommend highly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphone. I love how they don't fall out of my so easily like the Apple headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    good for listening only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these a horrible for using with your iPhone, callers on the other end NEVER could hear me. Now I only use them for listening to music...great sound for that!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi. FuzzyBear, thank you for letting us know about your concern. Based on the specifications of these Headphones, this unit is specifically designed to work best on Android phones. If you connect to an unsupported smartphone, the microphone of this unit may not function. Your feedback is highly appreciated​. Dave sony_US

  • Rated 5 out of 5 stars

    Awesome earbuds!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. Perfect sound and they don't hurt my ears after long use. I love em! Buy em, you will too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones for Heavy Metal!! \m/

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones provide for quality audio in order to maximize the head banding experience. \m/

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were a gift from my daughter to my husband for Father's Day. He thinks they are great!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    These ear buds are not for me...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung rep really liked these, but I can't stand the way they feel inside my ears & one side didn't work. I feel more comfortable using a headset.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi imabouvlover, You can actually change or replace the earbuds of this unit based on the size of your ear. Just choose the right fit and make sure you're comfortable with that:
      https://docs.sony.com/release//MDREX110AP_EN_ES_FR.pdf. We will forward your feedback to the proper department. Thank you for your time. -Vincent sony_US

  • Rated 5 out of 5 stars

    Very Good Earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very good earphones . Highly recommend for using with phone and to listen to music .

    I would recommend this to a friend
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