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Customer Ratings & Reviews

Your price for this item is $17.99
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The comparable value price is $29.99

Customer reviews

Rating 4.2 out of 5 stars with 1805 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Step-Up EX Series Earbud Headphones for their excellent sound quality and comfortable fit, frequently citing the lightweight design and good value for the price. Many appreciate the comfortable fit and bass response. However, some users point out the lack of volume control and the tendency of the cord to tangle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 1,805 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loved it.. He enjoys it. Will buy it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade from stock earphones- great value product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these all the time with my phone and my tablet

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones for the price. Don't expect anything amazing out of them. Good for workout when you don't need good sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi fery, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph sony_US

  • Rated 5 out of 5 stars

    Great sound for low price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend these ear buds highly. Definitely a great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 1 out of 5 stars

    Fit perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds fit my husbands ears perfectly. Great quality.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    What I paid for..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones look good, and sound fine, but the left ear loses sound after a few weeks. Seems like a manufacturer's defect to me.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CherylH! Thank you for bringing this to our attention, please try the steps available through the following link to find a possible solution to this issue: https://us.en.kb.sony.com/app/answers/detail/a_id/38966 ~Jeannette sony_US

  • Rated 5 out of 5 stars

    Great sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like them better than my previous earbuds. Good value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift. The recipient raved about them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Get's the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a pair of headphones for the bus or train, they get the job done. Outside of that, don't get your hopes up.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Eh...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fine for a extra set but I wouldn't make this an every day set. Ears hurt after wearing more than a few minutes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brantingham1, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. You may check the link below for more information that may be useful in using the headphones:
      https://us.en.kb.sony.com/app/answers/detail/a_id/34285/p/40940,40971,76187/c/65,66/kw/hurt%20
      ~Ralph sony_US

  • Rated 3 out of 5 stars

    Not too impressive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For thirty bucks and Sony reputation, my expectations were much higher than reality.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 2 out of 5 stars

    Works good but you can not control the volume

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The last device I had you could control the volume from the actual head set this one you can't.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    They were ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have another pair of Sony Earbuds and wanted them as my second pair. I paid half of what I paid for these for the ones that I previously owned. The quality wasn't as good. I was disappointed. Unfortunately the package was thrown away and I could not return them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dakota,
      We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you.
      >Joffrey

  • Rated 3 out of 5 stars

    Great for anyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are good for someone that's not tooworriedoing about sound quality. Personally they were just temporary.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Price, Sound quality

    Rated 4 out of 5 stars

    Good sound fair price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds produce high quality sound including deep bass and nice treble. Also, the price is not overly expensive. I usually use a pair of sony sound canceling headphones that cost around $50. These earbuds produce almost as good of sound quality and are more comfortable for working out, which is why I bought these. If you are looking for quality earbuds these are a great set. They have better quality sound than those beats headphones and are 1/4 the price. If you just simply want great quality and are willing to spend some money try Bose and skip the Beats by Dre as those are not better than these.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good sound, controls didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones sounded good but the in-line controls only lasted a day.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dkalleck, That is definitely not the news we like to hear. Let's see what we can do. Please reach us out at [email protected] and include your product details and contact information on this issue you are having. Thanks. ~Ralph sony_US

  • Rated 3 out of 5 stars

    Just OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad set of headphones for the price. Thought the sound would have been a bit better coming from Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello phil! We appreciate this information since it will help us improve our future units, thank you~Jeannette sony_US

  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them as a Deal of the Day. BIG MISTAKE. After less than a month, they are falling apart.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these were not very good headphones the sounds wasn't as described we ended up returning them due to this

    No, I would not recommend this to a friend