Customer Ratings & Reviews
- Model:
- MDREX110AP/W
- SKU:
- 4780025
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Comfort
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Step-Up EX Series Earbud Headphones for their excellent sound quality and comfortable fit, frequently citing the lightweight design and good value for the price. Many appreciate the comfortable fit and bass response. However, some users point out the lack of volume control and the tendency of the cord to tangle.
This summary was generated by AI based on customer reviews.
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very proficient. I've had cheaper headphones that worked better than these. I wouldn't recommend to anyone. Waste of money.
No, I would not recommend this to a friendhead phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.used this while I was sweating and the water got into one of the headphone and stopped working ... not good with water.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DBA17, we regret that the headphones failed to meet your expectations. We'll make sure that the team reviews your feedback for further improvements and possible changes. Best regards, -Mark
Worst phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought these I had high hopes that they would last more than a week. I was way wrong.
No, I would not recommend this to a friendI thought I was deaf in my right ear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the right earphone does not work... I already threw the packaging away so I doubt I can take them back
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello socialbutterfly, thank you for your message. In order to troubleshoot it, check the next link: https://us.en.kb.sony.com/app/answers/detail/a_id/38966. Oscar.
- Pros mentioned:Comfort, Price, Sound quality
Favorite Earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My teenage daughter buys these earbuds because they are her favorite. She finds them the most comfortable and having the best sound when compared to other earbuds in the same price range. I find them affordable at Best Buy where they are on sale quite often. I finally bought the Geek Squad Product Replacement with this last purchase because they do eventually stop working after anywhere from 3 to 15 months, depending on how they're used and cared for. I think someone who is a more casual and/or careful user can get them to last even longer.
I would recommend this to a friend Earbuds not so great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Don't recommend the ear buds. They have A lot of static no matter where you use them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oneblue, we regret that the earbuds failed to meet your expectations. We'll have the team look into this for further improvements and possible changes. Your feedback is very much appreciated. Best regards, -Mark
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke!!! Five days and one of buds stopped working. Lost receipt so cant return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, we are sorry to hear what happened. Kindly visit this link to have it repaired. https://esupport.sony.com/US/p/service.pl. -Erin
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They broke after the first two days and I only used them 3 times. Awful headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello pizzaizlyfe, thank you for your message. It is unfortunate the headphones stopped working. However, troubleshooting steps can be found in the next link: https://us.en.kb.sony.com/app/answers/detail/a_id/38966. Oscar.
Trash item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item is no good I had 3pairs in 4 months this product and brand is no good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Trina, we regret that the headphones failed to meet your expectations and we thank you for taking the time in writing us an honest feedback. I can assure you that your feedback will be brought to the attention of a relevant department for further improvements. Once again, thank you for your input. Best regards, -Mark
Lasted one month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simply not made well. Cords started pulling apart and stopped working.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JBDBMB, We regret to hear that your device's performance failed to meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph
Bad quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They lasted only 2 months what a joke. Headphones do not last these days
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Sorry about that, Shadiak2000. You may visit this link for further assistance with your concern: https://esupport.sony.com/US/p/service.pl. We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto the proper department. Thank you. -Vincent
waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.save your money buy a more expensive brand. poor sound quality. ear buds dont stay in.
No, I would not recommend this to a friendcan't hear. can't return?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sucks for the money . would like to retun, but packaging is trashed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi allen, we regret that the unit failed your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin
There okey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They stopped work one channel a month after the day of purchase
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Twamu, We are sorry to hear that. To isolate this issue, you may try the steps provided here: https://us.en.kb.sony.com/app/answers/detail/a_id/47327. Regards, Vincent
Not good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4 days after buying this product one of the earbuds didn't work.
No, I would not recommend this to a friendDon't buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They already broke! Replaced! Got some great ones from 5 Below!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Showme, thank you for your message. It is unfortunate you've had an issue with the headphones and decided to replace it. However, SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar.
- Pros mentioned:Comfort, Fit, Sound quality
Nicely priced workhorse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have worked really well for me. I tend to be hard on headphones, and these have stood up to heavy use and transportation without fail. I have small ears, and the smallest earbuds actually fit me comfortably (many earbuds are too large) and stay in place. As an extra bonus, I can wear these while laying on my side comfortably. The microphone transmits clearly, and the sound quality of the headphones is good. These don't have the absolute best audio quality I've ever heard, but they are still very good for a moderate price, and the fit, sturdiness, comfort, and convenience of these put them over the top of the many other option I've tried.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Comfortable and Inexpensive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best product in town, however for the price it is comfortable and provides a fairly good listening experience.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Volume control
Good sound for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps out a lot of background noise. Thought there was a volume control but there is not. Bought 2 pair
I would recommend this to a friend - Pros mentioned:Sound quality
Cheap and works well enough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much exactly as advertised, very straightforward and works well enough with my Samsung Note 3. I don't have a baseline but this one has acceptable incoming sound quality and no one has complained yet about outgoing sound quality. The design of the earbuds isolates a lot of sound so the listening experience still isn't too bad regardless of quality.
I would recommend this to a friend