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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1805 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Step-Up EX Series Earbud Headphones for their excellent sound quality and comfortable fit, frequently citing the lightweight design and good value for the price. Many appreciate the comfortable fit and bass response. However, some users point out the lack of volume control and the tendency of the cord to tangle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 1,805 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good sound for the price!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product, nice sound for the price! Works well on phone or just listening to music!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and competitive price. happy with the performance

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good ear buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are lightweight and the convenience of the multifunction button can't be overstated

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    crisp clear sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound and the mic is sensitive enough to pick up voice without yelling

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Comfort

    Rated 5 out of 5 stars

    Excellent Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was using Skullcandy inkd 2.0. After using it for 1 year, Recently I bought this. While comparing it to skullcandy product I can compare it as below. Bass: 8/10 (inkd 2.0 - 9/10) Mid: 8/10 (inkd 2.0 - 6.5/10) High: 7.5/10 (inkd 2.0 - 8/10) Overall clarity is better than inkd 2.0 and more comfortable. Product is designed better to ensure it last long from cord breakage.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sound Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked these ear bud headphones. Comfortable and sound great. Add a star if you're going to use them for your smart phone because the small in line button can pause the music. I don't use them with my smart phone though.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Savior-like earbuds!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony Step-up EX Series earbuds are highly addictive and never fail to satisfy your musical needs. You will surely consider your purchase as money well spent. The problem with products that appear too good to be true is that they usually are, and that is indeed the case here with this particular brand. Admittedly, the main CON has everything to do with the life expectancy of ONE EARBUD. Yes, that's right, not the earbud set, but the left bud itself! As many other customers have already explained, the left earbud seems to always give out after a month or so. Sure you get annoyed at the situation, for we all know that every wasted dollar is precious. To make a long story short, I have purchased these earbuds 3 times now and, I must admit, I have no plans to upgrade or change the brand anytime soon. I am sure that Best Buy and Sony love hearing/reading that, but it's like I mentioned before, if you are looking for perfection, these Sony earbuds, despite their malfunction, are it! To all music lovers like myself, just keep in mind that these are small earbuds, not coliseum speakers, so there's no need to blast up the volume on your device. Believe me, I know. I had to learn that lesson 3 times the hard way lol.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 2 out of 5 stars

    Sounds great, until it stops

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a pair of these and loved them, not the best sound in the world, but for the price, pretty decent. I also loved being able to use them to talk on the phone and/or control my music. However, after about 1-2 months of extremely careful use (I HATE having to shop for new headphones), one of the ears just stopped working. I could not find any way on the manufacturer website to have them replaced, so eventually I bought another pair of the same headphones. After about one month of being even more careful, the exact same thing happened. Extremely disappointed, as otherwise I love these headphones.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Adam! Thank you for taking the time to share you experience with this headphones, we would like to recommend to try the steps available through the following link since it represents a possible solution to the issue you have described, as well it includes information on available repair options: https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,76187/ ~Jeannette Sonystyle

  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Love/hate relationship

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so torn about these headphones! I have purchased 3 pairs in the last 9 months, and now they are all broken, in the exact same way: left earbud stops working. I love these for the sound quality and the comfort because I wear them for hours at a time. They are just the perfect cheap and simple earbud and I want to keep buying them forever, but they only last 3-6 months so I just can't justify it. Hopefully other people have better luck!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    awesome for the price!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Would definitely buy again! Great product for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Nice ear buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my fifth pair, so they are not hardy enough for daily use. I do enjoy the sound quality and comfort of them!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality on these headphones is outstanding: just a tad under the sound quality of the insignia brand in-ear headphones (which are my all-time favorites). Everything is great, and there isn't too much of anything. Some headphones have too much treble, while others have too much of a hollow sound. This pair sounds great. The headphones cancel out most of the outside noise, so they're great for watching movies on your computer or laptop at a coffee shop, or if you're on a plane, and don't want to disturb others around you. However, for exercising outdoors, I would recommend a different pair of headphones, only so that you can let in outside noise (ambulances, fire trucks, etc), and be aware of your surroundings. Overall, a great set of headphones. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! Last a long time & are comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 2 out of 5 stars

    Not what I expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase Yurbuds, they are decent price wise, and the sound is great! There were none available when I visited best buy and purchased the Sony step-up. What a mistake, I hate them but didn't want to go return them due to a busy schedule. The sound is not that great and the feeling in the ear is awkward.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep buying these over and over again, I find them to offer better bass reproduction than other more expensive earbuds, they are easy to use and are very good quality, last ones lasted me for 2 years of heavy usage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product for the price.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product, my only problem sometimes is that it doesn't stay put on the ear, and it falls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Caribel! This type of feedback helps us improve our future product, thank you for sharing.~Jeannette Sonystyle

  • Pros mentioned:
    Fit, Sound quality

    Rated 2 out of 5 stars

    Constantly replacing them

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've gotten myself into a cycle where I buy these with the warranty and then when they inevitably break a couple months later (usually the sound goes out in one bud), I get a replacement pair...and spend the $10 again for the protection plan. I really like the fit of the buds (the Apple ones are really uncomfortable for me/don't even stay in), and these have been great for running but I think I'm going to give up and try to find maybe a slightly more expensive pair that lasts longer.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sm430,
      Please send us more details about your concern at [email protected] so we can further assist you.
      Thanks,
      >Joffrey sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Sound is good.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I expected. I use my earbuds so often that I need a new set about every six months. Usually one side will quit working. So far, so good with these.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mid-level ear buds. Not gonna sounds as good as a $500 set but way better than most at this price range. Use them every day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works just fine for my purposes.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked on the airplane just fine. I would purchase item to keep at work.

    I would recommend this to a friend