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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1805 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Step-Up EX Series Earbud Headphones for their excellent sound quality and comfortable fit, frequently citing the lightweight design and good value for the price. Many appreciate the comfortable fit and bass response. However, some users point out the lack of volume control and the tendency of the cord to tangle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 1,805 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for mobile phones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace my daughter's iPhone ear buds failure (she's a teen). No complaints, she said it sounds great and it has lasted longer than her iPhone ear buds, so five stars just for those two ponts.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Earphones for low cost

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used these earphones for probably 4 years now at least. After time one of the ears will go out but if you buy the warranty with Best Buy then they will last you for a long time. Great earphones for cheap

    I would recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 2 out of 5 stars

    Missing a basic function

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones do not control the volume level through the in line button control. The sound is fine.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great earbuds for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the sound quality is good for the price of these earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great headphones for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for the price, my daughter loves the feature that she can hit the button to pause the music if someone starts talking to her.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Long cord and decent sound for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds have a long cord, luckily it comes with an organizer wrap clip to help manage it. The sound quality is good for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. They sound great. Very clear. Can here more than with some other headsets, especially when making calls.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    For the wife

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wife likes it so I like it it was inexpensive. But now she wants a blue tooth because she see I have a blue tooth. To the men out there if you have a beautiful wife always buy 2 and make sure the one you buy for your wife is equal or better than yours. Lol

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality was good. I have tried numerous of brands, but these were my fave thus far

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Designed for IPhone-Not for MP3 Music

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here is a quote from the owner's manual of the MDREX110AP I read just before taking these poor sounding buds back to the store. "Headphones designed for IPhone usage - Sony cannot guarantee sound quality using digital music devices" "May have to increase volume with digital music devices". Boy, they weren't kidding...these buds sounded flat from the start. They seemed unresponsive to volume levels I have used on many earphones. The frequency response seemed to be out of balance - too much coming out of the midrange of the frequency spectrum. It seems the trend for Sony and some other manufacturers is to design buds for IPhones and not for MP3 players and music quality. The construction of the wire attachment to the hub of the earpieces is also flimsy. I bought the Skullcandy Smokin' Buds 2 and am very happy with them for isolating buds on the commuter bus. I also highly recommend the Apple Earpods for an open design in-ear headphone. They are the best overall I've heard in balance and sound quality #and I've tried quite a few!# Both Smokin' Buds 2 and the Apple Earpods can be found at Best-Buy for about $30 each. Very well worth the extra cash if sound quality for music is important to you.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    COMFY YET QUITE TRASH

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a great headphone, but it is so comfy you don't even know its in there. Kind of like my, uh, yeah.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobGeise, Sony takes into consideration all feedback to improve the performance and quality of our products. We place a very high value on feedback from our customers because it allows us to continue to improve. Once again, thank you for your input. ~Erin sony_US

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great quality, but they broke within 2 months of use, and that isn't acceptable at a $30 price.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Rohit! We would like apologize for the inconvenience caused by this Earbud headphones, please check the service options available for your unit by visiting the following link: https://eservice.sony.com/webrma/web/index.do ~Jeannette Sonystyle

  • Pros mentioned:
    Fit

    Rated 1 out of 5 stars

    Works great for a couple months, then they break.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, let me start by saying that this is my second or third pair of Sony headphones. The first set worked great and lasted a couple years, so when they broke I purchased another set of Sony headphones. I also like them because they're one of the few types of headphones that actually fit in my ears without hurting them. That being said, this set hasn't even lasted a year and they're already broke. I just noticed today that the left side has completely stopped working, when I only purchased them in April. I don't even use them that much! Call me old-fashioned, but when I spend money on something, I expect it to at least last a freakin' year.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Sbianca, Please follow the guidelines by accessing the link below to troubleshoot this issue: https://us.en.kb.sony.com/app/answers/detail/a_id/38966/. Sony takes into consideration all good or bad feedback to improve the performance and quality of our products. We will forward your information to the proper department. Thank you for your feedback. -Vincent sony_US

  • Rated 4 out of 5 stars

    Sounds okay for under $30

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son prefers wired headphones because he doesn't want to keep recharging bluetooth headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cant beat Sony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product great price wanted a better head set for my iPhone but current location doesn't have wifi so had to return them so I didn't use up all my airtime.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waist of money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are by far the worst sounding ear buds i have ever bought the sound is comparable to the ten dollar Koss ear buds that wal-mart sells complete junk i used them for about five minutes and the sound was so bad they gave me a headache i will be returning them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi unclefattie, We appreciate bringing this to our attention and we are more than happy to take a look on this matter. I will forward your information to the proper department. Thank you for your feedback. Dave Sonystyle

  • Rated 5 out of 5 stars

    Sounds Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good, they fit very well in my ears. The price is very good for the quality of this product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    It's not worth it, just a brand!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works awesome when I bought it ,loud sound,easy to use but after ONLY 3 months it's damaged,the left side of the ear phone doesn't work,I was shocked because from this brand and this price,you can not except something like that to happen,it's like I was waste my money 28 dollars ONLY for three months!!!!it's not fair!!!!!!!before that I had Philips ear phones I thought Philips it's not good but Sony is a lot worse!!!!!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nelly, Sorry to hear about what happened. You may need to visit the link below so you can have your headphone serviced.
      https://esupport.sony.com/US/p/service.pl -Jerome sony_US

  • Rated 5 out of 5 stars

    Sony earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the ear buds go out in 3 to 4 weeks,get warranty.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hurts My Ears

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is too high for this product. I like to listen to my headphones the majority of the day. My comfort level means everything. My ears begin to hurt soon after inserting them into my ears. Now I am considering buying over the ear headphones. The buds are too large. Prior to this purchase I liked Sony. I'll be looking to take my business elsewhere.

    No, I would not recommend this to a friend