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Customer Ratings & Reviews

Your price for this item is $17.99
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The comparable value price is $29.99

Customer reviews

Rating 4.2 out of 5 stars with 1805 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Step-Up EX Series Earbud Headphones for their excellent sound quality and comfortable fit, frequently citing the lightweight design and good value for the price. Many appreciate the comfortable fit and bass response. However, some users point out the lack of volume control and the tendency of the cord to tangle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,805 of 1,805 reviews
  • Rated 3 out of 5 stars

    Sony earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the speakers will go out after 3 to 4 weeks,get warranty.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not what i expected :(

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased on december 2015 5 months later, i am having sound issues in right ear bud. (very low, almost inaudible) tested on cellphone and computer. price was a little high for the quality of these earbuds.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello risen, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. However, to troubleshoot it check the link below: https://us.en.kb.sony.com/app/answers/detail/a_id/38966. -Oscar. sony_US

  • Rated 1 out of 5 stars

    Epic disappointment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked that these came with multiple sizes of pads and a cord wrap and the sound was decent....when it would play music. Sony must be bedfellows with Apple since these headphones will play Apple Music but crashes Pandora. Thanks for nothing!! I will be returning these immediately.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GoodAim33, thank you for your message. If no sound, distorted sound or sound cutting in and out on one or both sides of the headphones, check the next link to troubleshoot it: https://us.en.kb.sony.com/app/answers/detail/a_id/38966. Oscar. sony_US

  • Rated 2 out of 5 stars

    broke fast

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they're not as sturdy would not recommend them for kids

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nena,
      We do appreciate providing us these feed backs for the betterment of our product. We will pass this to the proper department. Thank you for your time.
      >Joffrey sony_US

  • Rated 1 out of 5 stars

    Left bud goes out...again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The last two sets of Sony earbuds I have owned have had the left earbud go out. So frustrating.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amanda,
      We do appreciate providing us these feed backs for the betterment of our product. We will pass this to the proper department. Thank you for your time.
      >Joffrey sony_US