Customer Ratings & Reviews
- Model:
- MDREX110AP/W
- |
- SKU:
- 4780025
Customer reviews
Rating 4.2 out of 5 stars with 1806 reviews
(1,806 customer reviews)Rating by feature
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Comfort4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Step-Up EX Series Earbud Headphones for their excellent sound quality and comfortable fit, frequently citing the lightweight design and good value for the price. Many appreciate the comfortable fit and bass response. However, some users point out the lack of volume control and the tendency of the cord to tangle.
This summary was generated by AI based on customer reviews.
- Pros mentioned:ComfortCons mentioned:Volume control
Rated 2 out of 5 stars
Same Price With Fewer Features? What A Bummer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using Sony's in ear headphone for nearly a decade and in the past 7 years have used the same pair. From sitting at my desk editing photos or films, to wearing them while rollerblading or riding my Ducati motorcycle. So when my last pair unfortunately broke, I knew I would go to Best Buy to purchase a replacement pair. I immediately went to the Best Buy website, located them at a store near me & without a concern, purchased them without reviewing the product features on the packing. It was when I got home, opened up the package, put them on to use while editing & went to adjust the volume of the music that I noticed I was unable to do that. Upon closer inspection of the headphones that I noticed all I could do was go to the next track with the button on them. Disappointed & buyers remorse flooded through me as I felt taken advantage of by Sony - having charged me the same money for a product that now had fewer features. If you're looking for an inexpensive, comfortable pair of headphones that you're only feature is to skip to the next track or answer a call, then this is for you. But if you're looking for headphones that you can adjust the volume along with the other features noted - you'll want to get a pair that's further up the food chain with Sony or a different brand's product altogether.
This review is from Sony - Step-Up EX Series Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EsquirePhotography, thank you for taking the time to write a review. We're sorry to hear that this unit failed to meet your expectations and disappointment this has caused you. Based upon the specifications of this unit If you install the Smart Key app from Google Play store, the track and volume adjustment on your smartphone will be enabled with multi-function button.
NOTE: The app may not be available in some countries and/or regions, and may not be
used with unsupported smartphone models. Your feedback is highly appreciated. Dave
- Pros mentioned:Comfort, Sound qualityCons mentioned:Volume control
Rated 2 out of 5 stars
Good sound but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is NO volume control. They sound good, they fit comfortable but without volume control what's the point? The button lets you skip songs, pause, and call up Siri, but like I said, no volume control.
This review is from Sony - Step-Up EX Series Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello RoddyBoy08, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Thank you so much for your feedback. - Oscar.
- Pros mentioned:Sound quality
Rated 2 out of 5 stars
Good sound, Bad noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The overall sound quality is good, as long as you don't move. The noise transfer from the wires to the speakers is really bad. If you want good sound from these headphones you need to stay perfectly still or you will hear very loud thumps from the wires moving against your clothing. These thumps can be so loud that enjoying the music is imposable. I eventually bought the Bose headphones. A little too over priced, but with less annoying noise transfer (they do still have some, but not as loud).
This review is from Sony - Step-Up EX Series Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GraphDesign,
We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you. >Joffrey
- Pros mentioned:Fit, Sound quality
Rated 2 out of 5 stars
didn't last long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was great, fit was great, but one of the earbuds stopped working after less than a month.
This review is from Sony - Step-Up EX Series Earbud Headphones - Blue
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mcmopar, thanks for your review. We're sorry to hear about what happened to your unit. We would like to recommend you to perform all the available steps through the link below:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,76187/
Dave
- Pros mentioned:Sound qualityCons mentioned:Cord
Rated 2 out of 5 stars
Sound is fine. Cord is not.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would be satisfied with the audio these earbuds deliver, but the stiff cord that was used in this model greatly detracts from the sound. Move your head while listening to music, and what you here is a distracting rustling sound that is physically transmitted up the cord to the earbud. It is not a loose connection, or anything electrical, it is simply the stiff cord dragging across your clothes as you move. The cord is NOT soft and supple like the Apple earbuds, and is much stiffer. Even though I generally find Sony products reasonably well built, they clearly missed an important consideration in selecting the cord for these earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MtnHiker, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar.
- Pros mentioned:Sound quality
Rated 2 out of 5 stars
Fine product but disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones functioned well when it worked. Really good sound then I had a problem. I expected them to function properly for longer than a month. These headphones were actually handled with great care and they didn't last a month. Extremely disappointed and don't recommend them.
This review is from Sony - Step-Up EX Series Earbud Headphones - Blue
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi alm1717, We certainly empathize with your disappointment. Please contact us at [email protected] and kindly include your product information, contact details, event or reference ID ( if available ) , and a brief description of your problem. Regards, Dave
- Pros mentioned:Price
Rated 2 out of 5 stars
Had high hopes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These just didn't deliver. The build quality is ok, but the sound was kind of a let down. Little bit muddy and muffled. If you don't mind the sound they should perform well for the price.
This review is from Sony - Step-Up EX Series Earbud Headphones - Black
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Rated 2 out of 5 stars
Bad earbud headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my son on our trip to Las Vegas, they worked well at first and my son was happy with them, after a week, the right earbud stopped working. I'm going to return them.
This review is from Sony - Step-Up EX Series Earbud Headphones - Blue
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello 5hfam, thank you for your message. That is unfortunate you've had an issue with the Headphones. However, to troubleshoot it, check the link below: https://us.en.kb.sony.com/app/answers/detail/a_id/38966. -Oscar.
- Pros mentioned:Sound quality
Rated 2 out of 5 stars
Sounds goods but others can’t hear me well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound I get from these earbuds is pretty good, but others cannot hear me well when I use this as an audio device for Skype on my laptop. Apple earbuds have worked well.
This review is from Sony - Step-Up EX Series Earbud Headphones - Blue
No, I would not recommend this to a friend - Pros mentioned:Comfort, Fit
Rated 2 out of 5 stars
Average product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought this because I was looking for a cheap alternative to taking my phone calls hands free as well as maybe listening to some music once in a while. Although the voice quality is decent, the music quality is really bad. It is not clear as I would have liked it to be. The plus is that it fits nicely in your ear, comfortable to wear for life my periods of time. Overall, for voice it's ok, for music it's bad.
This review is from Sony - Step-Up EX Series Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tanzim. We regret that the headphones failed to meet your expectations. We'll make sure that this reaches the whole team for further improvements. Thank you for your honest feedback. Best regards, -Mark
- Cons mentioned:Cord
Rated 2 out of 5 stars
poor headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the sound quality of these headphones is not bad, the cord tangles very easily and they are basically useless in cold weather. A little overpriced.
This review is from Sony - Step-Up EX Series Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello carolwink, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar.
Rated 2 out of 5 stars
Headphones with no bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best for listening to music, not much bass. Also uncomfortable suction when taking headphones out of your ears. Don't buy these.
This review is from Sony - Step-Up EX Series Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dod13,
We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you.
>Joffrey
- Pros mentioned:Sound quality
Rated 2 out of 5 stars
Faulty after 6 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound for the price, but it's the second pair of Sony headphones I've had that died after just 6 months of light use.
This review is from Sony - Step-Up EX Series Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tbagfish, we regret to hear that this unit failed to meet your expectations and it is sad to hear that the unit doesn’t go well. Your feedback is greatly appreciated. Dave
- Pros mentioned:Sound quality
Rated 2 out of 5 stars
Nice sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is good. But I have only had this item for just over a month and the left earbud stopped working.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, thanks for your review and feedback. We're sorry to hear about what happened to your Headphones. We would like to recommend to perform all the available steps through the link below:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,76187/
Regards, Dave
- Cons mentioned:Volume control
Rated 2 out of 5 stars
not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset doesn't have volume control. I purchased these to temporarily replace my Bose. Will go back to Bose soon
This review is from Sony - Step-Up EX Series Earbud Headphones - Blue
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BronxLady, We do appreciate providing us this feedback for the betterment of our product. We will forward your information to the proper department. Thank you, Dave
Rated 2 out of 5 stars
Fair sound, functional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had hoped these earbuds would have a richer, fuller sound. The highs are too pronounced with little or no bass
This review is from Sony - Step-Up EX Series Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Charlie, thank you for your message. SONY takes into consideration all good or bad feedback to improve the quality of our products. Thank you for your message. -Oscar.
- Pros mentioned:Sound quality
Rated 2 out of 5 stars
Good sound until the right side stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right bud quit working after two weeks. Good sound until then.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Samvid, thank you for your message. That is unfortunate the unit stopped working. SONY takes into consideration all good or bad feedback to improve the quality of our products. Thank you so much for your feeedback. -Oscar.
Rated 2 out of 5 stars
No or very little base
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like a lot of base to be honest but these headphones Have none at all. Walked out of Best Buy popped them in walked about 2 mins than turned around to Best Buy to exchange them. They are okay but i couldn't deal with no base
This review is from Sony - Step-Up EX Series Earbud Headphones - Blue
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Carlov, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar.
- Pros mentioned:Comfort
Rated 2 out of 5 stars
Just Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are average, workaday earbuds. Comfortable, light, pretty much you won't know they are in your ears, other than the sound. The sound quality is just average. Not quite balanced. These lean more towards high and mid range sound. There is comparatively little bass to these. I actually rated these are "Fair" because they simply are not worth what they cost. Not expensive, mind you, but these should cost no more than $10 for the actual sound quality.
This review is from Sony - Step-Up EX Series Earbud Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanP,
We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you for choosing Sony.
>Joffrey
Rated 2 out of 5 stars
Not as good of a fit, as my last Sony earphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My last pair of sony ear buds had a great fit into the ear canal. I think the ear bud shaft was a bit longer than this set, so I am constantly having to adjust them . Sony eliminated the volume control as well. I will be changing these in the near future for a better pair.. No more Sony....
This review is from Sony - Step-Up EX Series Earbud Headphones - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ncfamily4!! We appreciate you bringing this to our attention and would be more than happy to take a look at this further. We would love to know more about how we can make this a better experience for you. So pls email us at SonySupportUSA@am.sony.com. Enjoy your day!
