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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1806 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Step-Up EX Series Earbud Headphones for their excellent sound quality and comfortable fit, frequently citing the lightweight design and good value for the price. Many appreciate the comfortable fit and bass response. However, some users point out the lack of volume control and the tendency of the cord to tangle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 59 reviews
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume control

    Rated 2 out of 5 stars

    Same Price With Fewer Features? What A Bummer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Sony's in ear headphone for nearly a decade and in the past 7 years have used the same pair. From sitting at my desk editing photos or films, to wearing them while rollerblading or riding my Ducati motorcycle. So when my last pair unfortunately broke, I knew I would go to Best Buy to purchase a replacement pair. I immediately went to the Best Buy website, located them at a store near me & without a concern, purchased them without reviewing the product features on the packing. It was when I got home, opened up the package, put them on to use while editing & went to adjust the volume of the music that I noticed I was unable to do that. Upon closer inspection of the headphones that I noticed all I could do was go to the next track with the button on them. Disappointed & buyers remorse flooded through me as I felt taken advantage of by Sony - having charged me the same money for a product that now had fewer features. If you're looking for an inexpensive, comfortable pair of headphones that you're only feature is to skip to the next track or answer a call, then this is for you. But if you're looking for headphones that you can adjust the volume along with the other features noted - you'll want to get a pair that's further up the food chain with Sony or a different brand's product altogether.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EsquirePhotography, thank you for taking the time to write a review. We're sorry to hear that this unit failed to meet your expectations and disappointment this has caused you. Based upon the specifications of this unit If you install the Smart Key app from Google Play store, the track and volume adjustment on your smartphone will be enabled with multi-function button.
      NOTE: The app may not be available in some countries and/or regions, and may not be
      used with unsupported smartphone models. Your feedback is highly appreciated. Dave Sonystyle

  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Volume control

    Rated 2 out of 5 stars

    Good sound but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is NO volume control. They sound good, they fit comfortable but without volume control what's the point? The button lets you skip songs, pause, and call up Siri, but like I said, no volume control.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RoddyBoy08, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Thank you so much for your feedback. - Oscar. Sonystyle

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good sound, Bad noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall sound quality is good, as long as you don't move. The noise transfer from the wires to the speakers is really bad. If you want good sound from these headphones you need to stay perfectly still or you will hear very loud thumps from the wires moving against your clothing. These thumps can be so loud that enjoying the music is imposable. I eventually bought the Bose headphones. A little too over priced, but with less annoying noise transfer (they do still have some, but not as loud).

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GraphDesign,
      We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you. >Joffrey Sonystyle

  • Pros mentioned:
    Fit, Sound quality

    Rated 2 out of 5 stars

    didn't last long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was great, fit was great, but one of the earbuds stopped working after less than a month.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mcmopar, thanks for your review. We're sorry to hear about what happened to your unit. We would like to recommend you to perform all the available steps through the link below:
      https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,76187/
      Dave Sonystyle

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Cord

    Rated 2 out of 5 stars

    Sound is fine. Cord is not.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would be satisfied with the audio these earbuds deliver, but the stiff cord that was used in this model greatly detracts from the sound. Move your head while listening to music, and what you here is a distracting rustling sound that is physically transmitted up the cord to the earbud. It is not a loose connection, or anything electrical, it is simply the stiff cord dragging across your clothes as you move. The cord is NOT soft and supple like the Apple earbuds, and is much stiffer. Even though I generally find Sony products reasonably well built, they clearly missed an important consideration in selecting the cord for these earbuds.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MtnHiker, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar.

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Fine product but disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones functioned well when it worked. Really good sound then I had a problem. I expected them to function properly for longer than a month. These headphones were actually handled with great care and they didn't last a month. Extremely disappointed and don't recommend them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi alm1717, We certainly empathize with your disappointment. Please contact us at [email protected] and kindly include your product information, contact details, event or reference ID ( if available ) , and a brief description of your problem. Regards, Dave Sonystyle

  • Pros mentioned:
    Price

    Rated 2 out of 5 stars

    Had high hopes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These just didn't deliver. The build quality is ok, but the sound was kind of a let down. Little bit muddy and muffled. If you don't mind the sound they should perform well for the price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Bad earbud headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones for my son on our trip to Las Vegas, they worked well at first and my son was happy with them, after a week, the right earbud stopped working. I'm going to return them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sounds goods but others can’t hear me well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound I get from these earbuds is pretty good, but others cannot hear me well when I use this as an audio device for Skype on my laptop. Apple earbuds have worked well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 2 out of 5 stars

    Average product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought this because I was looking for a cheap alternative to taking my phone calls hands free as well as maybe listening to some music once in a while. Although the voice quality is decent, the music quality is really bad. It is not clear as I would have liked it to be. The plus is that it fits nicely in your ear, comfortable to wear for life my periods of time. Overall, for voice it's ok, for music it's bad.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tanzim. We regret that the headphones failed to meet your expectations. We'll make sure that this reaches the whole team for further improvements. Thank you for your honest feedback. Best regards, -Mark sony_US

  • Cons mentioned:
    Cord

    Rated 2 out of 5 stars

    poor headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the sound quality of these headphones is not bad, the cord tangles very easily and they are basically useless in cold weather. A little overpriced.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello carolwink, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar. Sonystyle

  • Rated 2 out of 5 stars

    Headphones with no bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best for listening to music, not much bass. Also uncomfortable suction when taking headphones out of your ears. Don't buy these.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dod13,
      We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you.
      >Joffrey

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Faulty after 6 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound for the price, but it's the second pair of Sony headphones I've had that died after just 6 months of light use.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tbagfish, we regret to hear that this unit failed to meet your expectations and it is sad to hear that the unit doesn’t go well. Your feedback is greatly appreciated. Dave Sonystyle

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Nice sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good. But I have only had this item for just over a month and the left earbud stopped working.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, thanks for your review and feedback. We're sorry to hear about what happened to your Headphones. We would like to recommend to perform all the available steps through the link below:
      https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,76187/
      Regards, Dave Sonystyle

  • Cons mentioned:
    Volume control

    Rated 2 out of 5 stars

    not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset doesn't have volume control. I purchased these to temporarily replace my Bose. Will go back to Bose soon

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BronxLady, We do appreciate providing us this feedback for the betterment of our product. We will forward your information to the proper department. Thank you, Dave Sonystyle

  • Rated 2 out of 5 stars

    Fair sound, functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had hoped these earbuds would have a richer, fuller sound. The highs are too pronounced with little or no bass

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Charlie, thank you for your message. SONY takes into consideration all good or bad feedback to improve the quality of our products. Thank you for your message. -Oscar. Sonystyle

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good sound until the right side stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right bud quit working after two weeks. Good sound until then.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Samvid, thank you for your message. That is unfortunate the unit stopped working. SONY takes into consideration all good or bad feedback to improve the quality of our products. Thank you so much for your feeedback. -Oscar. Sonystyle

  • Rated 2 out of 5 stars

    No or very little base

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like a lot of base to be honest but these headphones Have none at all. Walked out of Best Buy popped them in walked about 2 mins than turned around to Best Buy to exchange them. They are okay but i couldn't deal with no base

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Carlov, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar. Sonystyle

  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    Just Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are average, workaday earbuds. Comfortable, light, pretty much you won't know they are in your ears, other than the sound. The sound quality is just average. Not quite balanced. These lean more towards high and mid range sound. There is comparatively little bass to these. I actually rated these are "Fair" because they simply are not worth what they cost. Not expensive, mind you, but these should cost no more than $10 for the actual sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RyanP,
      We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you for choosing Sony.
      >Joffrey

  • Rated 2 out of 5 stars

    Not as good of a fit, as my last Sony earphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last pair of sony ear buds had a great fit into the ear canal. I think the ear bud shaft was a bit longer than this set, so I am constantly having to adjust them . Sony eliminated the volume control as well. I will be changing these in the near future for a better pair.. No more Sony....

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ncfamily4!! We appreciate you bringing this to our attention and would be more than happy to take a look at this further. We would love to know more about how we can make this a better experience for you. So pls email us at SonySupportUSA@am.sony.com. Enjoy your day!Sonystyle