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Customer Ratings & Reviews

Your price for this item is $17.99
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The comparable value price is $29.99

Customer reviews

Rating 4.2 out of 5 stars with 1806 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Step-Up EX Series Earbud Headphones for their excellent sound quality and comfortable fit, frequently citing the lightweight design and good value for the price. Many appreciate the comfortable fit and bass response. However, some users point out the lack of volume control and the tendency of the cord to tangle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 881 reviews
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great Earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality for the price, works great with my android phone. Lightweight and stay in good while exercising.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great value for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these because the rubber earpiece forms a seal in the ear as opposed to earbuds which rest in the ear. I bought them to use on airplanes to block out the white noise of the airflow sound. Excellent. Bought another more expensive brand and returned them for these. Great comfort, outside noise suppression, and sound quality. Great value.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Price, Sound quality

    Rated 5 out of 5 stars

    Absolute best in their price range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. Good sound, comfortable fit, convenient button, and they're DURABLE. My last pair lasted for over a year of very rough use and it was my fault they broke. Better in every way compared to other earbuds in their price range and many above it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    good buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little ear buds at a very reasonable price. These actually fit my ears well and did not need constant readjustment...having the mic is a plus that I can listen to music off of my iPhone without missing any calls.....very comfortable earphones

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Affordable, durable, good sound for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these when I am off duty and working my second job as a contractor, which is an active job, as well as when I work out. I like these earbuds because they cancel out most of the loud noises from the equipment I operate while providing good sound, including good lows (which seems to be hard to find in earbuds). They are extremely durable. I've even ran these through the washing machine and they still worked! I had another pair of Sony earbuds years ago and they were stolen. After going through several pairs of other cheaper ($15 range) earbuds and being disappointed in more ways than one, including sound, I've come back to these and will likely stick with them for a long time.d

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Fit, Sound quality

    Rated 5 out of 5 stars

    Can't beat them for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these because I've been using over the ear head phones while listening to music. I bought my current headphones because of the rating for sound quality (they were $250 on sale) and believe it or not, these ear buds sound almost as good as the headphones do. The mid range and the highs don't have the exact clarity or separation as the headphones do, but for $15.99, these are quite a bargain! It was even better after I applied my $5 certificate to them. I bought the white ones because they were cheaper than the black and the color doesn't make them sound any different. They are pretty amazing little buds. They also came with 3 extra rubber inserts that should fit just about any ear size. They seal well inside my ear and I'm happy with how they sound. They don't lack in bass, but also don't overpower the mids and highs. The clarity of the vocals is nice too. The highs are soft and sound like you'd get from a nice, smooth fabric (silk) tweeter. It's not too bright like you might get from a metal one. I had a set of more expensive Klipsch buds ( Reference R6m's) and I actually like these better. As far as Best Buy, I ordered them on Saturday and they said that they'd be here on Tuesday. To my surprise, they actually arrived on Monday. I have been impressed with Best Buy's shipping process. All in all, this was a Great buy and I wouldn't hesitate to get a set of these buds from Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great everyday headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only buy Sony in ear headphones. They are comfortable and fit perfectly no matter your ear shape/size. The sound quality is great and the headphones last a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound and mic for android or iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these earbuds with my android phone - samsung note 4. I can hear the caller and they can hear me very clearly. Sound quality is great. I use them to listen to music as well. I find these to be better than most pricey bluetooth devices ive tried considering comfort and sound. It frustrating when youre on a call saying,"can you hear me now" over and over. I dont have that problem with these at.all and i stay safe on the road with them. Bought a pair for my friends and family over the holidays. Makes for a great gift. Works well with iphones. Volume is loud.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Price, Sound quality

    Rated 5 out of 5 stars

    Inexpensive and solid!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband says they really fit his ears well and sound good. They were inexpensive and do the job well...what more can you ask for?

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Fit, Price

    Rated 5 out of 5 stars

    Great sound for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap, great Bass, clear, small, and has mic. 1234

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Cord

    Rated 5 out of 5 stars

    Awesome Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    +Light and comfortable +Extra long cord, packaged with a wire wrap to keep clutter minimal +Packed with 3 different sized tips -Extra long cord can be a hassle even with the wire wrap. -Only 1 button on the mic for pause/play/hangup/answer. There's a Sony app you can download on Android to add more functionality. Overall these are great earbuds. They don't have the best bass, but they're also not muddy sounding, which I really appreciate. For being a cheaper set of earbuds, they did seem to sound bad at first when it came to the higher tones, but seemed to level out after burning in. These are also some of the smallest and most comfortable noise isolating buds I've used to date! I'm normally able to fit the medium/default tips that earbuds come with, so same with these. They fit fantastically, so much so that I can sleep with these on comfortably. If none of the tips work out, you can always switch out for foam tips. Comply tips T200 for comfort for these buds. Overall, very good set! Would buy again!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really comfortable to use, fits nicely in ears, very good audio and microphone quality.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Top quality at a great price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony doesn't disappoint. Excellent sound quality plus deep base & comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Price

    Rated 5 out of 5 stars

    Exactly what I wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these ear buds because I wanted a smaller earpiece than the apple ear buds. The Apple buds are too large for my ears and loosen/fall out when I am working out. These have 4 sets of pads to allow a custom fit for the ear canal and stay in place when moving & sweating. The price was very reasonable, particularly when compared to some extraordinarily expensive units. Very pleased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We are really glad to hear that you were very Kevin pleased with your new earbud headphones. We really appreciate your review. - Vincent Sonystyle

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great ear pods. Going to get set for grandson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit and sound. Highly recommend. The Sony earbuds are a great value and there were slot of color choices, which I appreciated. The convenience of the volume control on the wiring is also a plus. Our grandson is turning 14 tomorrow and he has been wanting a good set. He has used lesser quality earbuds and after using mine, He would appreciate the better fit and sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stormy! I'm sure he'll love it. Thanks for sharing that experience. And thank you for trusting Sony! - Vincent Sonystyle

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great, inexpensive, versatile headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed some new headphones for the gym and for running. There are so many out there, but I am glad I chose these! They fit perfectly inside my hear to block out a lot of outside noise. And they come with different sized tips if your ears are larger or smaller. They do not fall out even when I am jogging up and down the stairs. Great purchase, great price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi brandonalex, It's nice to know that you are having a great time with the headphones. We thank you for giving us a perfect score. - Jerome Sonystyle

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Good noise cancelling, decent bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microphone and the fact that this works with apple and android devices is why I bought this. It has good noise cancelling so I can get my work done efficiently. Also the bass is pretty good as I can listen to some of my music and hear the tonal variations too. All in all, I am satisfied with this purchase and have not had any problems with it so far.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Ultra Comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has always been really hard for me to find ear buds that fit well. These have been the best in terms of comfortable fit. I am notorious for either losing them or wrecking them so I no longer spend above $50 on them. I feel these sound great for the price and with the great fit I will be buying again. Plus they come in blue!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Price, Sound quality

    Rated 5 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality for the price. Nice sound and nice base.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony earbuds have great sound quality and fit really comfortable in the ear and are not that expensive. I like to have several pair so I can leave one at work and keep one in my purse. I tried other brands of the in your ear type but these are most comfortable. They also never fall out when I am exercising.

    I would recommend this to a friend