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Customer reviews

Rating 4.5 out of 5 stars with 11063 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the Streaming Audio Wi-Fi Built-In Blu-ray Player for its ease of use, excellent picture quality, and compact size. Many appreciate the inclusion of built-in Wi-Fi for convenient streaming access and the player's overall performance. The affordable price point is also frequently praised. A small number of users reported issues with the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 530 Showing 10,581-10,600 of 11,063 reviews
  • Rated 3 out of 5 stars

    Its good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good but lack of WIFI is an issue I can think of.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works and runs as described, this is a little much

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This get's the job done but offers just the basics!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Blu-ray player

    Rated 1 out of 5 stars

    If just need blue ray player this works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is reason this sold cheap- software /apps are outdated and can not update . Does play blue rays disks but otherwise not very functional

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Retuned it. Slow streaming. Terrible Wifi.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a blue ray player. Streaming is terribly slow and doesn't support WIFI AC. If you need streaming, buy the non wifi one, which is cheaper.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 1 out of 5 stars

    Replaced twice, output failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased and had to return within 2 weeks. Second unit worked for almost a full year. Not reliable especially when this was purchased for older person to enable WiFi content.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It will die.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought one of these last year and it worked for almost exactly 12 months. Then we bought this one from Best Buy and it died within the week. We'll be returning it. I don't expect much for the price, and that's what I got!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    SLOW and Broke after 11 Months

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I broke after 11 months. While I know it was a cheap player it was slow as molasses uphill in January

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bricked after 1 day -- turns out this is common!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on a Saturday -- easy to set up with great picture and sound. Firmware said it was already updated. Played a movie that night, then didn't turn player on until the following Friday. It is now bricked -- won't boot past "Sony Blu-Ray" screen, won't power down, won't respond to remote. Turns out this has been a recurring issue for years: https://ap.community.sony.com/s/question/0D50B00004ILBM1SAP/bdp-s3700-stuck-on-bluray-screen?language=en_US It's going back to the store tomorrow. So disappointed in Sony and needless to say I will have to look at either LG or Samsung.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sony blue ray wifi apps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I wanted. It was supposed to have the HULU and Amazon apps installed. It doesn't and you cant add apps to it. It does play blue rays, so it performs as it should that way.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound quality is real poor

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality produced by this player is very poor. I played mostly concert DVDs on this unit. For those it played fine. However when played movies the voice in the movie was so low I could not hear it at all. The music and other background sounds were much louder. I thought I had defective DVDs. Instead, the defect was in the player. I would not recommend this player to anyone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item still freezes up like the previous 2 devices I've had from Sony, plus I can't get Hulu on this device. Not happy, really considering returning this product and buy a different brand all together.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst for streaming video

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried two of these units and both behaved the same. Setup is simple and fast, but video streaming freezes and requires a restart to continue. Very dissatisfied overall.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jerry, We're sorry to hear about what happened. Kindly check on this link for troubleshooting steps to further isolate the issue:
      https://www.sony.com/electronics/support/articles/00030275
      ~Ralph sony_US

  • Rated 1 out of 5 stars

    Player locks up when using streaming services

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had 2 of these players now and both have issues. It will latch up when using streaming services and require unplugging the player and plugging back in before it will work. I thought it was a fluke with the first one as I typically have good luck with Sony, but this model appears to have an issue. Have not had and issue playing disks, but streaming has issues. I would think they would have better apps as well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 1 out of 5 stars

    Quit working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the size and the 1st 2weeks it worked great, then it locked up and that was it

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Peggy,

      We would like to know more about the issue and help you out. Kindly send us an email at [email protected] including my name, your contact details and this feedback post in the email. Hope to hear from you.

      Regards,
      Zac
      Sony Social Support Sony_US

  • Rated 1 out of 5 stars

    Issues after a week

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After about a week of owning, was noticing that the unit was having issues turning off. Not sure if this was related to the ‘Quick Startup’ feature (which was nice while the blue ray played worked), but shortly after it was having issues turning off, then it stopped turning on altogether. Basically it became a brick. On top of that, because of Sony, it doesn’t have Amazon streaming or Disney + streaming. Which we were ok with, but it didn’t end up mattering as the whole player went kaput. Better off finding a different player.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very few apps, for a Smart DVD player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Box claims 250+ apps. There were about 10 preloaded apps. That's all you get. No way to download more; called Samsung & they said that device only comes with what's loaded on it. The device cannot retrieve additional apps.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dissappointed

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend this DVD player. You need to remove the dvd from the player in order for your tv to function properly after you’ve watched a DVD. It has been temperamental from the start.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We tried out this Blu-ray player and was hoping it would be an answer to prayers, but it skips and lags all over the place. We are still on the lookout for a good performing budget Blu-ray player.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony makes garbage blue ray players

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this player about six months ago. Had all sorts of glitches right out of the box but we never got around to returning it to the store (pain in the a.) So fast forward (ahem) to today and now it's locked up and won't work at all. Just got off the phone with Sony. It's still under warranty. They'll replace it but why would I want another one of these crappy players?

    No, I would not recommend this to a friend