Customer Ratings & Reviews

The player works fine with BluRays but stutters and buffers constantly with streaming services...even though I have it set up with a wired network connection.

The first time I took it in the power wouldn't turn on. The second time was because the tray wouldn't open to put DVD. I just exchanged it for a Samsung and its been working good.

I was led to believe this device had amazon prime. It does not. It’s been hooked up and will now be packed up and sent back bc no prime.

If all you're going to use this for is playing BluRays, then it's fine. If you want to stream anything at all, ie Netflix or especially Amazon Prime, then get something else. I really wish I hadn't wasted my money on it, but everyone is always saying how Sony is the best, but it truly isn't. I've had 3 Samsung BluRay players and have never had any issues. I will never buy another Sony.

to switch from Application to Application on the blu-tooth wireless processor . Quite often I had to turn the player off and restart it open an different application .

DO NOT BUY. This Blu-ray is absolute junk. Trust me, it's the second one I bought with same problem. I returned within 30 days and for "Best Buy" to not exchange this for another brand is unbelievable. Instead it will be shipped out for weeks, "repaired," and possibly returned with same problem showing up after a few days use. Any product that a store carries should be guaranteed for at least 90 days. STAND BY WHAT YOU SELL!

Item worked only for 2 weeks and started turning off by itself and had to reset ir in order to work again. A week after it was on but not connecting to wifi and turning off.

DVD works great but linking phone to YouTube has trouble staying paired, Super slow, lags a lot. Freezes constantly.

had constant problems with this product (just over a month old) constantly had to power down to reset until it quit working all together unable to return to store for an exchange or refund have to deal with Sony to try and get replaced was extremely difficult

Skips tracks on some DVDs but works well when it doesn't skip tracks. Even after cleaning DVDs tracking was still an issue. Settled for a lesser DVD player that works beautifully.

I was so excited when I purchased the Sony Blu-ray/DVD Player- not even 2month of having this Player. Really only watched a total of 2 movies ONLY. The DVD player does not work- remote or hand use. Turns on and thats it!!!!! The saddest part is that Best Buys return date was only till Feb 6th.... I had the player for only 6weeks!! IM SO VERY DISAPPOINTED!!!! BE AWARE & DON'T PURCHASE!!

This device doesn't have Bluetooth. I'm bummed. I spent a lot of time with the Bestbuy rep at the store giving him the minimum details of what I wanted. I didn't need bells and whistles, only the bare minimum. I blame this not as much on Sony as on the BestBuy rep. When is Bestbuy going to finally file for bankruptcy so we can get a store with more knowledgeable electronic device reps in my town.

I purchased this item when I bought my new TV. I’ve only played a few DVD’s when the player started skipping and the picture freezing. I’m probably one of the few people on the planet that still purchase and play DVDs. I have an extensive movie & TV show collection with several titles not available on the streaming platforms. This player caught my attention because of the WiFi streaming feature. I returned it for store credit.

I have two of these. One has worked well and the other has stopped reading DVDs. Have not even owned it for year. Not sure if I would recommend.

Literally the second time I used it, it got stuck on the Sony splash screen. Online troubleshooting said to hold the power button for 10 seconds. That didn’t work. It, then, said to unplug the device. I did but when it came back, it was still stuck on the splash screen. I took it back to Best Buy and they literally had to take it apart to retrieve my blu ray. Don’t bother with this product. Apparently, this is a known, unresolved issue. I got a Samsung instead.

The remote control is defective. It only works sporadically and devours battery power.

Complete failure in less than 2 years with very light to almost no use. I mostly stream videos with Roku and Apple TV, but I occasionally watch a few DVDs. The unit has just stopped working after 20 months. Powers on, but has no response, no menu, wont eject door, wont even power off. Rather Useless.

Poor unit, when it worked it was great but after 2 failures with 2 different units just outside the warranty period and all other devices including apple tv, xbox one and LG TV all working off the same surge suppressor this unit is highly unsatisfactory and a waste of money since there is only a 15 day return policy. I will not buy another.

I thought I just needed to run updates on the apps. It helped some but still having issues. I guess you get what you pay for.

Product description says Wi-Fi built in, yet it won't connect with my brand new Samsung Q80T 65" TV. Yet.