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Customer reviews

Rating 4.5 out of 5 stars with 11063 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers commend the Streaming Audio Wi-Fi Built-In Blu-ray Player for its ease of use, excellent picture quality, and compact size. Many appreciate the inclusion of built-in Wi-Fi for convenient streaming access and the player's overall performance. The affordable price point is also frequently praised. A small number of users reported issues with the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 540 Showing 10,781-10,800 of 11,063 reviews
  • Rated 1 out of 5 stars

    Freezes up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second attempt at adding a Sony Streaming Wi- Fi. I purchased the first in the store and received the second to replace the first. The Sony product worked for a couple of months and then froze up the same as the first.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NancyR, We are very sorry for the inconvenience this has caused, please send us an email at [email protected] and include your product details and contact information and let us see how we can be of assistance.

      Regards, 
      Zac sony_US

  • Rated 1 out of 5 stars

    Did not jive with my LG TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I anticipated a much better result with this purchase. I found that this device would not function with my tv. I am always happy with the customer service at best buy. They allowed a return and I purchased an LG player that works splendidly.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Swngnmeat, It is sad that the player had to be returned. Sony takes into consideration all good or bad feedback to improve the performance and quality of our products. We will forward your information to the proper department. Thank you for your feedback. -Vincent sony_US

  • Rated 1 out of 5 stars

    Only worked well for a couple of months

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first the Sony Blue Ray player worked for streaming. All of a sudden it turns off when you are trying to connect to the internet. Looked up on line, apparently this is a common issue.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Only lasted 4 months

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after 4 months it died. That was my second Sony Blu-ray player in less than 2 years and it's going to be my last. I'll try a different brand now.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Machine very disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My warranty ended February 6, it stopped working February 16. I am done with Best Buy and Sony. They sell poor quality and have short warrantees.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Inferior product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if we got a faulty player, but this product was not good. Only good thing I can say is that Best Buy has a great return policy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this DVD player then had it replaced with another one (same model) because it kept malfunctioning. DVD keeps restarting on its own. Does not save app settings/passwords. Both machines had the same issue.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    2nd lemon in a row

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been buying sony tvs and dvd players for 30 years and all their products have lasted forever EXcept for this model blu ray player. This is the 2nd one in 18 mos to just stop working. This one lasted about 5 mos.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayPet, We are sorry to hear what happened. In this case, Please allow us to help you and make this a better experience. Please send us an email at [email protected] including your product information and contact details and let us see how we can improve your experience. Regards, -David sony_US

  • Rated 1 out of 5 stars

    Waste of money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clunky & laggy UI. Device locks up periodically, while trying to play a DVD it plays a few seconds then buffers and plays a few more seconds and repeats the sequence.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing for Sony

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I turn it on I have to reconnect my network even tho the password is saved. I just have to enter thru. It is so annoying and a waste of a few min every time it is turned on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony failure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit skips sections in when playing both cd and dvd. Several different cd's and dvd's were tried and failed. The same cd's and dvd's played in a different player.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can’t add additional streaming apps.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a device for streaming and need to add apps this is not for you. We kept the device for the DVD player.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It sucks because of no power cord in the box.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont know how good it is because the power cord was not in the box. I can not use it with out the cord to plug it in to the wall.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great in the beginning, but after a few months it locks up and you can’t do anything. Replaced it once and the same thing happened. Will not buy that model again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dvd

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst DVD player i have ever owned...product resets itself almost daily which requires reentering wifi and all account information. Do not purchase this product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been used 5 times in the 6 months that I’ve had it, and all that I get is the start up logo and nothing else. Very disappointed with the quality

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    There is better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased both this DVD player and a Samsung DVD player...both of which had issues within the first day of having them. I took them both back for a full refund and instead purchased an LG from Walmart.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tae17, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. Regards, ^Ron sony_US

  • Rated 1 out of 5 stars

    It worked ONE TIME!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Played 1 movie one it. Two weeks later went to use it again and its a brick. Doesn't do anything. Power light comes on but no buttons work on unit or remote.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste if money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine never worked right from the beginning. Mechanisms were slow. DVD door never worked properly. Junk pretty much.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad BluRay player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always loved Sony but this BluRay is bad, had to take it back after a couple months because it froze & wouldn’t do anything after that...

    No, I would not recommend this to a friend