Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 11063 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the Streaming Audio Wi-Fi Built-In Blu-ray Player for its ease of use, excellent picture quality, and compact size. Many appreciate the inclusion of built-in Wi-Fi for convenient streaming access and the player's overall performance. The affordable price point is also frequently praised. A small number of users reported issues with the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 545 Showing 10,881-10,900 of 11,063 reviews
  • Rated 1 out of 5 stars

    Terrible service, Would not recommend it.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not let me download other apps aaside from the ones that has built in.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It sputtered - had to return it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return it since it sputtered... not waiting for a new one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    didnt work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Placed unit right beside wireless modem and could not connect to my network. Easy 1-2-3- my butt!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only got 1 star because I couldn’t choose 0. It’s slow and randomly shuts itself off.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Catfish, please email us at [email protected] and we'll help you out with the Bluray player. Hope to hear from you. Regards, -Mark sony_US

  • Rated 1 out of 5 stars

    Money wasted.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage, it lasted less than a year after purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too bad...

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke within a month of purchase and I returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cable was missing from box

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't hook it up because cable was missing from box

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Couldn't use it, wouldn't work for us

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to return this item as it didn't work for us like we were told it would.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not downward compatible

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit only has HDMI and is not downward compatible with any other AV equipment.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello gwgy, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar. sony_US

  • Rated 1 out of 5 stars

    Did not receive

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this product a thanksgiving weekend and have yet to receive it!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    slow dvd player

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sony blueray player is slow to connect to the wifi

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke within 1 week. Drawer refused to open. Attempted reset. It failed.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We apologize for any inconvenience, kcappy. You may try the steps here to isolate this issue:
      https://us.en.kb.sony.com/app/answers/detail/a_id/30451
      Regards,
      Vincent sony_US

  • Rated 1 out of 5 stars

    Garbage

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t play blu ray. Piece of trash. Bringing back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    After one month unit has frozen up and must return

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to find the problem in manual with out success

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    cant connect wifi

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would not connect to wireless wifi dont know why..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    horrible product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked 1 time and never worked again. Returning it this weekend.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello kristy, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. However, for any issue related to the functionality of the unit troubleshooting steps are available in the following link: https://us.en.kb.sony.com/app/answers/detail/a_id/69542. Oscar. sony_US

  • Rated 1 out of 5 stars

    Image is dark

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Image is dark and volume has to be turned all the way up to hear

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mark, thank you for your message. For any issue related to the functionality of the unit, performing a factory reset is recommended. Steps are available in the following link: https://us.en.kb.sony.com/app/answers/detail/a_id/69542. Oscar. sony_US

  • Rated 1 out of 5 stars

    Terrible

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps freezing up and will only turn off if you unplug it

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Darrik, We regret to hear this issue on your Blu-ray player. You can follow the troubleshooting steps from these link: https://us.en.kb.sony.com/app/answers/detail/a_id/30900
      https://us.en.kb.sony.com/app/answers/detail/a_id/72654
      Regards, -Jay sony_US

  • Rated 1 out of 5 stars

    Junk

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this and wifi didn't work just not worth the money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is Not a very good product for the price I paid

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Richie, we regret that the unit failed your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback onto the proper department. We place a very high value on feedback from our customers because it allows us to continue to improve. Thanks! ~Erin sony_US