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Customer reviews

Rating 4.7 out of 5 stars with 842 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

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97%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-842 of 842 reviews
  • Rated 4 out of 5 stars

    Returned for another Sony model

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned for another Sony model. It was fine when I had it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    CHEAP! SCAM!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m SUPER UPSET WITH THIS PURCHASE! I feel like Best Buy did a bait and switch ! I SWEAR THIS SPEAKER SOUNDED A LOT A LOT LOUDER ON DISPLAY. When I turned it on when I got home it sounded super super low! My phone alone sounds louder than this speaker ! Returning ASAP!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sergio,

      We're sorry to hear that you're experiencing issues with your Sony ULT FIELD 1 speaker. This is not the level of service we strive for, and we're committed to making this right for you.

      To address the low sound issue, we recommend following the steps outlined in the links below:
      https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477486.html?search=low%20sound
      https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477487.html

      Additionally, please ensure that your earbuds have the latest firmware installed, as updates can enhance sound quality and resolve existing problems. You can find the necessary updates here: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-ult10/software/00342801.

      If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
      Full Name:
      Username:
      Telephone Number:
      Additional Information regarding your experience with the ULT FIELD 1.

      Thank you for your patience, and we hope you still consider Sony in your future purchases!

      Sincerely,
      Maria Sony_US

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