The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 4 out of 5 stars
Returned for another Sony model
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Returned for another Sony model. It was fine when I had it.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’m SUPER UPSET WITH THIS PURCHASE! I feel like Best Buy did a bait and switch ! I SWEAR THIS SPEAKER SOUNDED A LOT A LOT LOUDER ON DISPLAY. When I turned it on when I got home it sounded super super low! My phone alone sounds louder than this speaker ! Returning ASAP!
We're sorry to hear that you're experiencing issues with your Sony ULT FIELD 1 speaker. This is not the level of service we strive for, and we're committed to making this right for you.
To address the low sound issue, we recommend following the steps outlined in the links below: https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477486.html?search=low%20sound https://helpguide.sony.net/speaker/7862/v1/en/contents/TP1001477487.html
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the ULT FIELD 1.
Thank you for your patience, and we hope you still consider Sony in your future purchases!