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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 935 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 935 reviews
  • Rated 4 out of 5 stars

    Great sound, fine noise cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Starting by saying I'm not an audiophile or anything but the sound on these is great. I love that you can manually adjust the bass, treble, etc., but also that there are a bunch of presets for these for different listening experiences if you're not as experienced with this type of thing (like me). The noise cancelling is fine. It blocks out things like sounds from cars or buses really well but not super great for things like people talking but I guess I would need ear buds or much higher quality headphones for that. The ambient sound option is pretty great at amplifying outside noise if you're in a situation where you need to be able to hear your surroundings. It's also super convenient to have a button on the side to switch between noise cancelling and ambient noise. Overall they do what I need and are pretty comfortable to wear for long periods of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, MICHELLE! It is most rewarding to hear that you love the WH-ULT900N headphones and the great sound they deliver.

      We designed these headphones to provide a personalized listening experience, so it brings us great satisfaction to know you are enjoying both the manual EQ settings and the helpful presets. It's also wonderful to hear that you find the Ambient Sound mode to be effective and the dedicated button so convenient for switching between modes. We engineered our headphones to be comfortable for long periods of time, and we're so glad you've had a comfortable experience.

      We also appreciate your honest feedback regarding the noise cancelling. We understand your experience and want to assure you that our noise-cancelling technology is most effective at blocking out continuous, low-frequency sounds like those from cars and buses. While it can be more challenging to completely block out sudden or varied noises like human voices, we are always working to improve the effectiveness of our technology. Your feedback is valuable to us as we continue to innovate.

      Thanks again for choosing Sony and for sharing your valuable thoughts!

      Best regards,
      Gus Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Made me rethink my standard for headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying headphones like this and I am very surprised with not only the build quality but also the sound it has, the bass in these are pretty will balanced with the rest of the audio. The audio pass through mode feels a bit lacking but maybe it's just a function that I'm still getting used to. The battery stays charged for a while even though that isn't my main way of using the headphones, I use the aux option most of the time, but still a massive bonus when I do use them wireless.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SheltonT,

      That's great feedback! We're thrilled to hear how much you're enjoying the excellent build quality and the well-balanced sound and bass of your new ULT WEAR Headphones. We appreciate your honest note on the audio pass-through mode, and as you use the headphones wirelessly more often, we hope you'll find the feature more useful. It's fantastic that the long battery life offers a huge bonus when you switch from your primary wired use!

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great bass adjustable headphones with excellent AN

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. The ULT bass feature is nice for on the fly eq adjustment of music. The spatial 3D audio is also awesome. I’m using Tidal as the music source and it feels like I’m listening to some of my favorite songs for the first time again. The bass is powerful but with the ULT off the sound is still clear and the bass isn’t overwhelming. These are not the XM5s but they are half the cost and still sound great. The active noise canceling is also ver effective and works well even when not playing music. I’m very happy with the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnH, Awesome! We are so glad to hear that you are enjoying the sound quality of your new headphones! We appreciate your feedback and thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Sooo Good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these all day everyday. Amazing sound quality, extremely comfortable, and at a lower price end for Sony headphones. Personally I like these way better than the WH1000 XM4s that I used to have. The battery life is super long, and it doesn't take long at all to charge them. Would totally recommend !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your fantastic feedback about the WH-ULT900N, Tobi! We’re thrilled to hear you’re enjoying the amazing sound quality, all-day comfort, and the value they provide. It's great to know you appreciate the long battery life and quick charging. Your recommendation means a lot to us. Thank you for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Awesome upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these because my last sony headphones broke after almost 3 years. I had the predecessor headphone models, which I loved. It was a more affordable, and honestly really simillar to the XM series. Im really happy with these because they feel slightly lighter, and the noise cancelling is WAY better. I like the noise cancellation off feature so I can be more in tune with my surroundings. The bass is also a lot better from the last pair. Best Buy also carried out my order ASAP after I put the order in from the site.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your fantastic experience, Ellen!

      We are so pleased to hear that your new WH-ULT900N headphones are an upgrade from your last pair and that you're enjoying them so much. It's truly rewarding to know that you find them lighter and that the noise canceling is a significant improvement for you. We also love that you're making use of the Ambient Sound Mode to stay aware of your surroundings—it's a key feature we designed for everyday use.

      We're also glad to hear that you are impressed with the improved bass!

      Thank you again for your loyalty and for choosing Sony.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great bang for your buck!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bang for your buck head phones! For the price you really cant go wrong they have great sound lots of bass but you can al adjust the eq if youd rather have a more mellow sounding head phone. They are comfortable and battery seem to last forever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianM, thank you for sharing your great experience using the Sony - ULT WEAR! We are thrilled to hear you find them to be of great value for their price. With its powerful sound, outstanding noise canceling and comfortable design you can hear every beat in every song! We hope this continues to be an enjoyable experience for you, thank you for choosing Sony. Regards, -Dominick Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great sound design for cheap

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ULT headset is very similar to Sony’s M4 and M5 headset. The ult has a built in ANC (active noise cancelling) function, with a tap of a button, the ult cancels all sound from all around you, to a ULT button that increases the bass drastically. This is a mid-range headset that is very budget friendly and comes with a carry case for it as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nunu,

      Great! We're glad that you like the noise canceling function, touch sensor, sound quality, and carrying case of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these more for flying than anything but have been using them mowing the lawn and have been pleased with the sound. They fit good on my head don’t feel like they’ll fall off. I don’t really like the adaptive sound as it was cutting in and out, so I turned it off with the phone app. If you want to turn down the noise suppression, simply cover the right ear muff. I think these will work great on my upcoming flight. Would buy again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeH,

      We're honored to hear that the ULT WEAR headphones are already delivering great sound and proving their worth even while you're mowing the lawn.

      We're delighted you found them to have a secure fit and appreciate your helpful tip about quickly covering the right earcup to adjust the noise suppression. We also value your note on the Adaptive Sound Control; it's great you found the easy solution in the app to customize the experience to your preference. We're confident they'll perform perfectly on your upcoming flight!

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for Travel and they are working as advertised. Noise reduction works wonderfully, they sound great, are comfortable, and hold a charge for a long time. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The only good Sony ULT device

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an audiophile, these are decent. They’re no $500+ Sennheiser with the audio card but the clarity of the mids and moderate bass makes songs immersive. It’s not like other headphones where the “bass” is a vibrating ear piece. It’s bass from the actual speaker itself. I never understood why people think the vibrating ear pieces are “bass”, it’s not and you can clearly hear the difference. Anyway, yeah. They’re solid. I recommend them. I also use them for wired* PS5 gaming. Just know your mic will be through your PS5 controller and not the headphones. Do not buy anything else “Sony ULT” these are the only good things produced from that line. Even the Bluetooth speakers, legit returned the Bluetooth speaker the same day I bought it and got a JBL on-the-go essential instead.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raguilar,
      Thanks for sharing your detailed feedback! It is great to hear that as an audiophile, you appreciate the authentic bass and mid-range clarity these WH-ULT900N headphones deliver.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great Alt/ metal/ rock sound great for the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these on sale and did the geek squad protection to total under $200! I’m a iphone - apple music user and set up was easy with the sony connect app. I usually use airpod pro 2s and my previous over ear headphones were crusher anc 2s. I like these alot! I use ult 2 and vocal EQ on app & they sound perfect for me. They are not loud headphones but loud enough where you don’t have to turn volume all the way up to enjoy your music. One word to describe these headphones would be chill! The overall sound is just chill. They have Avg ANC, and excellent real bass, I didn’t like the the artificial bass on anc 2. Vocals are is a little bit distorted and under instrumental but overal output sound is smooth for a enjoyable listening experience. I have not messed with custom eq because i’m fine with what the stock options changed so far. Worth it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jreviews!

      It sounds like you had a great experience with your WH-ULT900N headphones!

      It’s wonderful to hear that the setup was seamless with the Sony Connect app and that the sound quality meets your expectations, especially with the custom EQ settings you used. Your description of the headphones as having a "chill" sound is quite insightful, and it’s great to know that you appreciate the real bass provided by them. While you mentioned that the vocals are a bit distorted and under the instrumental, it's good to see that the overall output still makes for an enjoyable listening experience. It’s also helpful to note the average active noise cancellation and sufficient volume levels. Your feedback on how the stock EQ options work well for you without needing further customization is valuable for others considering these headphones.

      If you need assistance, please get in contact with us via email to provide you better assistance on this matter. Send your name, username, model number, issue and telephone number to [email protected].

      Thank you for choosing Sony!

      Gus Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing. I’ve tried the Apple ones, bose and jbl and I prefer these over all other options. They fit perfectly, the sound is amazing and the ability to turn on and off the noise cancellation is my favorite feature. The battery lasts weeks for me - I wear them around 1 hour/day for workouts! Definitely worth it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KristineR,

      You made the right choice with the Sony ULT WEAR headphones! We're glad that you like the fit, sound quality, noise canceling function, and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had these for two years now and have only charged them maybe three times. Quality sound in my opinion but the bass could be a little harder. Noise canceling is great tho

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JazC,

      Thank you for your loyalty over the last two years! To get that harder-hitting bass you're looking for, try pressing the "ULT" button on the left ear cup to cycle between the "Deep Bass" and "Attack Bass" modes. You can also use the Sony | Sound Connect app to increase the "Clear Bass" slider or select the "Heavy" equalizer preset for maximum impact.

      Thanks for choosing Sony. 

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Sony ult wear headphone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love those headphones, the sound quality is amazing. I also love how you are able to control the sound. I was a little worried at first about it not fitting in my small head but man I was wrong. Overall great product excelente battery life, LOVE IT.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MijinA,

      Amazing! We're thrilled that you like the sound quality, fit, and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    a great pick

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable, good sound, and relatively cheaper. Only major con is it's size compared to your head (it's kinda bulky but still lightweight and foldable) Checks every box for me as a college student looking for something that works well while staying below $200

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello bbloo,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WHULT900N headphones offer you comfort, good sound, and great value within your budget. Your thoughtful feedback about the size is appreciated, and we’re glad they remain lightweight and foldable for your convenience. It’s rewarding to know they support your college experience so well—thank you for sharing your perspective with us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My teenage son wanted to upgrade his headphones to a more quality set, and he absolutely loves theses. Loves the features, the sound, the fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful review, CynthiaM!

      We are so happy to hear that your son is thrilled with his upgrade! The ULT WEAR is a perfect choice for a teenager who wants that deep, powerful bass and high-quality sound. It’s great to know the features and fit are hitting the mark for him!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on these is the best I’ve heard. I love that they are oversized on my ear and I can wear my stud earrings to the gym. The fit perfectly over my ear and are a nice color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, ElizabethG!

      We’re thrilled to hear that the WH-ULT900N is providing the best sound experience you’ve had. It is great to know that the oversized design offers the perfect fit and comfort you need, even when wearing earrings at the gym.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound quality and they fit my big head nicely. Whos ready to rock!?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sirchtwo,

      We’re thrilled you’re loving the sound quality and finding the perfect fit! We are definitely ready to rock—enjoy the music. Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    Got thump if you want it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony sets the standard always. For me it's all about high quality sound and has never disappointed me. Sound is excellent for all genres. Battery life is excellent, fit is very comfortable. You can customize your sound or use the Sony presets which bring the thump if you want it. Great headphones with high-quality Sony sound. I expect nothing less from them and they deliver.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Txhairbear, Thank you so much for the 5-star rating! We are glad to hear that you are happy with the sound quality of your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Bass headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent anc and transparency. Light weight and comfortable Good sound profile, you can change eq in app if you want a different sound profile If you are looking for bass , you want to buy these headphones. Come on it’s Sony sound profile nothing can go wrong.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey ZenithG, thank you for your feedback on Sony headphones. We're delighted to hear about your positive experience! As you mentioned, the headphones come with some great features:

      — Active Noise Cancellation (ANC) and Transparency Mode: Sony headphones are renowned for their class-leading ANC technology, which effectively minimizes ambient noise, and their transparency mode, allowing you to stay aware of your surroundings when needed.

      — Lightweight and Comfortable Design: These headphones are designed for prolonged use, ensuring comfort with their lightweight build and ergonomic design for a superior, all-day listening experience.

      — Sound Profile and EQ Customization: Sony's sound profile is praised for its clarity and richness. With the customizable EQ settings available through the Sony Headphones Connect app, you can tailor the sound to your personal preferences, whether that means boosting the bass or adjusting treble levels.

      — Bass Performance: If you're a bass enthusiast, Sony headphones won't disappoint. They are engineered to deliver deep, powerful bass that enhances your listening experience.

      It's wonderful to hear that our Sony sound profile has met your criteria. Thank you for choosing Sony!
      Gus Sony_US

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