Customer Ratings & Reviews
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would recommend to a friend
- Rated 5 out of 5 stars
Love these, worth it
Lizbet Posted
I absolutely love them. I got them specifically to work out with them and they stay put when I’m doing intensive cardio like running or jumping. The noise cancelling is also amazing, love that I can switch it off with just a tap. The quality of sound is great as well I feel like I can really jam out to my music and feel like I’m another world when I put them on.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver
Brand response from SonyListens
Posted
Hi Lizbet,
That's fantastic! We're honored to hear you absolutely love your Sony WF-1000XM5 earbuds and that they are the perfect companion for your workouts. We are delighted to know they offer exceptional stability and security during intensive cardio like running and jumping, and that you are taking advantage of the quick-tap feature to control the industry-leading noise cancellation. Your feedback on the great sound quality—making you feel like you can "jam out" in another world—confirms that we've delivered the immersive, high-quality audio experience we aim for.
Thank you for choosing Sony and enjoy your music and your workouts!
Regards,
Dominick
- Rated 4 out of 5 stars
Light, beautiful sound, what's there not to love!!
Echoid Posted
I was amazed by the sound I was getting from these. Though it is technically the next generation beyond the XM4's, it is nearly on par with my headset XM4 that I have used tirelessly. kind of sound compacted to this size is no short of incredible. The noise-cancelling is incredibly capable as well. I of course can't agree that it's the absolute best, but this can't be beat for this price. I only feel like there's much more room in terms of functionality with the touch controls, but most of the takeaways have been incredibly positive for me. They almost feel like I'm wearing nothing at all.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi Echoid, we're glad you are enjoying your new headphones! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Rated 5 out of 5 stars
Good upgrade from the XM4s
Chrispy Posted
I had the WF-1000XM4s before the XM5s and I gotta say all the major flaws the XM4s had were solved with the XM5s. Notably, the smaller size of the buds make them more comfortable and reduce fatigue over a long period of time. I had major battery issues with the XM4s (that were apparently caused by a Sony software update, thanks Sony) but they seem to have overcome that issue. ANC has improved a bit but not much. Still love the sound from the Sony earphones over other brands I have tried, which is why I keep going back to them. As for a flaw of the XM5s, the ambient noise mode has too much of an unnatural sound for me to use it comfortably. I'd rather just take the earbuds off to converse with somebody. Also the price, my wallet didn't appreciate that. Side note, I bought a silicone case for them to prevent damage to the case as I've noticed they get scratched easily. Wireless charging works the same, highly recommend
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi Chrispy, Thanks for the 5-star rating and for sharing your feedback on the new Sony WF1000XM5 Wireless earbuds. We're glad that you are impressed with the improvements made from the previous model. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Rated 4 out of 5 stars
One issue amongst many good things!
d3thrae Posted
After about a month the ambient noise setting stopped working for the left ear. I’ve tried troubleshooting it and restarting and even asking it politely to work, soo. that’s a thing that may happen beware. Also, I wish it came with smaller earbud tips because of my stupid tiny ear canals so I had to switch em out. OTHER THAN THAT these rock, the battery life is super long and charges really fast and it sounds good. and the connecting to two things at once is *chefs kiss*. also the app is really good too. i think worth the money, just gotta figure out this left earbud thingy i suppose
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi d3thrae,
Thanks for sharing your review and experience with the WF1000XM5 headphones. We're glad that you like the battery life, charging function, and sound quality of the earbuds. Your feedback about the ambient sound and earbud tips is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
If the headset is not being worn properly in your ears, the Ambient Sound Mode may not work correctly. Twist the headset to put it into your ears properly. Depending on the ambient conditions and the type/volume of audio playback, ambient sounds may not be heard even when using the Ambient Sound Mode.
Initializing the headset may also help resolve the issue with the ambient sound setting. Please refer to the steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
For optimum fit and comfort, make sure that you are wearing both earbuds properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Rated 4 out of 5 stars
Sony - WF-1000XM5
Carlos Posted
Best sound quality ever! compact design and beautiful color. connectivity sometimes drops in busy environments like airports and gyms.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver
Brand response from SonyListens
Posted
Hi Carlos,
It is fantastic to know that you are enjoying the industry-leading sound quality, compact design, and aesthetic of your WF-1000XM5 earbuds.
We appreciate your honest feedback regarding connectivity in high-traffic areas like airports and gyms. These environments are often crowded with wireless signals that can interfere with Bluetooth stability. To help with this, we recommend using the "Priority on Stable Connection" setting within the Sony | Headphones Connect app, which can greatly improve performance in busy locations. We are constantly working to refine our wireless technology to ensure your music stays as seamless as it is beautiful.
Thank you for trusting Sony.
Regards,
Dominick
- Rated 5 out of 5 stars
These do not disappoint!
Photomonkey Posted
These are our second pair. My son got a pair during the black Friday sales. He liked them so much that my wife got these for me for Christmas. I am now watching for a sale to get some for my wife. They are definitely top of the line. We did a lot of research before buying and even Consumer Reports lists them as their top recommended. They definitely don't disappoint. We were JBL loyal earbuds buyers but these have made us change loyalty. Very happy with our purchases. Ready to buy our third pair but I would really like to get hers in anotter color just so that we don't have 3 black pairs.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi Photomonkey!
Thank you so much for sharing your experience. We are immensely pleased to hear that your family is enjoying the WF-1000XM5 and that they’ve inspired a switch from your previous earbuds.
These earbuds offer industry leading noise cancellation, clear sound quality and a comfortable fit for all day use. They also come in different colors, so hopefully you’ll find the perfect pair for your wife soon!
We appreciate you choosing Sony!
Best regards,
Estefany
- Rated 5 out of 5 stars
Great product
Unhappy Posted
Overall good earbuds. They fit well, the sound is not like in the Sony XM5 but it’s still pretty good. The connection is almost flawless which I care about when I’m at the gym.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver
Brand response from SonyListens
Posted
Hi there!
It's a true pleasure to hear that your WF-1000XM5 earbuds are providing a comfortable fit and a reliable connection during your gym sessions. We are happy to know that the sound quality and flawless connectivity are making a positive difference in your daily routine.
Thank you for choosing Sony.
Regards,
Dominick
- Rated 4 out of 5 stars
Good but not great!
Abasov Posted
these are pretty good, but i ended up returning them and i will explain why: I got both these and the Bose - QuietComfort Ultra, and as a BB total member, had some time to make the decision between the two. Went on 4 flights and compared overall performance between the two options, and the Sony fell a bit short on some key features for me: 1. Active Noise Cancellation: The Bose are way better in the ANC feature, especially in a flight, but even overall in a noisy environment, with high volume conversations in the background, The Sony were good, but in my opinion not even remotely close to the Bose. 2. Comfort in the ear: the Sony hve this foam like material that expands in the ear, which on the positive adds some more blocked noise cancellation, but on the negative after a while you start feeling in in your ear. 3. Sound wuality: I think the Bose are a better sound overall, both on phone calls and on music. Watched several TV shows and a Movie with both, and the sound coming from the Bose was more crisp and rich but the sound from the Sony was more bass and deep, so i guess it's a matter of individual preference. 4. App: having both apps, i can definitely say they both suck, but the Bose app sucks a bit less. I had some connectivity issues with the Sony on both my Samsung S24 Ultra and my Lenovo Laptop - maybe it was a local problem with the pair i had, but the BT kept disconnecting from the earbuds perspective once every couple of hours. The only definitive advantage i found with the Sony earbuds was the microphone. the mic on the Sony is way better when having a phone call when compared to the Bose. the Bose have this echo resonance in the background but the Sony sounds good and clean. Verified with several calls to people and getting their feedback on how they heard the conversation from their perspective. Overall, these are great, but for my individual needs the Bose were just a bit better (higher need for flights ANC).
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi Abasov,
Thank you for telling us about your experience with your WF-1000XM5s and we're sorry to learn it didn't meet your expectations. Your feedback is extremely important to us and is very much appreciated. The earbud headphones use left and right simultaneous Bluetooth transmission method. This means the Bluetooth connection stability is improved compared to more conventional headphones. However, intermittent audio, or no audio may occur under the following situations:
• In a location where the Wi-Fi signal is inconsistent, such as on a train, an airport, or rail station
• When using in an environment with a congested Wi-Fi signal, near to other wireless audio devices using Wi-Fi, microwaves, phones.
For this, set the Sound quality mode to Priority on stable connection. You can adjust the volume of the headphones and the connected device according to your preference. You may also play different song with different quality to further isolate the issue. High-quality songs will give you louder audio. We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance.
To make the most of the noise canceling function, we recommend to make sure that headphones are worn properly and also turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
It's also unfortunate that the unit had to be returned. We could've walked you through with some troubleshooting and offer assistance with our product.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
- Rated 5 out of 5 stars
Very good
PeambaS Posted
I’m a bit of an audiophile, so searching for the perfect earbuds was difficult. There are lots of options for higher-end earbuds. After watching and reading many reviews, I decided to get these. I had a pair of WF1000-XM3 for a few years and I had no complaints. I’m very happy with these WF1000-XM5 earbuds. The memory foam tips are really nice, and seal to your ear nicely without being uncomfortable. The earbuds are not bulky. The sound quality is nearly perfect for wireless earbuds. They have great, clean bass, smooth midrange, and crisp highs. The EQ is highly adjustable to tune to your liking. I would highly recommend these
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi PeambaS,
Perfect! We're thrilled that you like the design, fit, comfort, sound quality, and equalizer function of the headphones. Thank you for choosing Sony!
-Ralph
- Rated 5 out of 5 stars
Best Noise Cancelling Earbuds I've Ever Owned
LUISU Posted
These earbuds are outstanding. The noise cancellation is incredibly effective — it blocks out almost everything around you. Sound quality is rich and detailed with deep bass and clear highs. The fit is comfortable even for long listening sessions, and battery life is impressive. Pairing was quick and easy, and the app gives you great control over settings. Absolutely worth the price. Highly recommend to anyone who wants premium audio on the go.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Thank you for the wonderful feedback, LUISU!
We are so glad to hear the rich sound quality, effective noise cancellation, and comfortable fit are hitting the mark for you! It is awesome to know that the quick pairing, impressive battery life, and app controls are delivering that premium, worth-the-price experience on the go with your WF-1000XM5.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Rated 3 out of 5 stars
Glad I kept my WF1000XM4s
MQAYener Posted
Any enthusiasm I had for these is pretty much gone, and very happy I didn’t sell off my WF1000XM4s. They sound excellent, they pair up right well with the iPhone; beyond that, the little annoyances start to add up. First, the fit. If you have larger ears, you’re going to experience a lot more outside noise than usual. Some odd reason, the fit isn’t as tight as the previous model. Switching to a larger tip makes it uncomfortable for me and then you have this issue where it doesn’t fit in the case perfectly. Hopefully a third party like Comply or SpinFit will update their catalog to maybe remedy this. Two, random dropouts during playback. Sometimes it’ll be the right bud, or both. This may or may not be linked to the “unknown accessory” tab that randomly pops up on my phone screen. This has never happened on the previous model or any of my other wireless ANC buds. It’s quite annoying. New tips, maybe a firmware update will correct these annoyances ? I haven’t used these for phone calls. As expected the battery life is excellent in both the buds, and case. In the right setting, music detail , experience are excellent.
No, I would not recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Rated 5 out of 5 stars
Incredible Headphones!
Sandeep Posted
I have used Bose and Sony noise canceling headphones in the past. I must say that Sony's this specific headphone is slightly above in terms of noise canceling, sound quality (balanced bass/clear voice) and battery life. Its almost an year now I have been using these, amazing quality. Spatial audio features can be improved but worth the price!
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi Sandeep,
Thank you for the purchase! We're happy to hear that you like the sound quality and noise canceling of the Sony headphones. Thank you for choosing Sony!
-David
- Rated 5 out of 5 stars
The pickup is remarkable.
Drego89 Posted
The requirement for new earbuds arose due to the unfortunate misplacement of my Galaxy Buds 2 Pro by my children. The audio quality of these earbuds is exceptional for their form factor, and the noise cancellation feature is remarkably effective. Considering their overall performance, they represent a sound investment. While a lower price point of $50 would have been preferable, one must be realistic about their options.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi Drego89, we're glad you are enjoying your new earbuds. Thanks for choosing Sony. ~Earl
- Rated 4 out of 5 stars
Sony really outdid themselves.
JoJo Posted
I love everything about it. Battery life sound quality is superb.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi JoJo,
Thanks for the fantastic feedback on the WF-1000XM5 earbuds! We're thrilled to hear that you love everything about them and that you find the battery life and sound quality to be superb—we really appreciate!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Rated 4 out of 5 stars
Pretty good, hard to clean
MorganH Posted
Sound quality is great and the ambient sound control is really cool, it turns off when it detects dangerously loud sounds. Only bad side is it’s difficult to keep clean without damaging the cushion of the earbuds. That and they start to hurt your ears after a while.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Thank you for your review, MorganH!
We’re glad to hear you’re enjoying the sound quality and the smart ambient sound features on your WF-1000XM5. We appreciate your honest feedback regarding the fit and cleaning process; finding the right tip size can often help with long-term comfort. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Rated 5 out of 5 stars
Sony wf1000xm5 get powerful bass!
miguel Posted
These earbuds have amazing bass when you equalize them in the Sound Connect app, way ahead of the AirPods Pro 2 in that aspect. The ANC is excellent, but the ambient mode (transparency) leaves me wanting more since it doesn’t feel as natural as the AirPods Pro 2. Something important to mention is that sometimes they come out of your ear — they can slip out slightly during use due to the natural moisture and oils in the ear — so they’re not always fully inside your ear, and if you try to adjust them, you might end up tapping the touch sensor, which can make you skip the song or pause it.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi Miguel,
Thank you for your incredibly detailed and thoughtful five-star review of the WF1000XM5 earbuds! We truly appreciate you taking the time to share your experience, especially with such specific comparisons. We're delighted to hear that you're enjoying the amazing bass and that the equalizer in the Sony | Sound Connect app has allowed you to fine-tune the sound to your preference. It's also great to know that you find the Active Noise Cancellation to be excellent.
Your feedback on the ambient mode is very valuable to us, as we are always working to improve the user experience. We also appreciate you highlighting the nuances of fit and the touch sensor sensitivity
Thanks for choosing Sony, have a nice day!
DiegoV
- Rated 5 out of 5 stars
Don’t hesitate getting these
Eddie Posted
These are such great earbuds. They’re super great quality and they are easy to control. One thing I do wish is it was better to fit in your ear, I know there’s other ear tips but I feel like AirPods are better fit!
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi Eddie!
Thanks so much for sharing your review! It is great to hear that you are loving the high quality and easy controls of your WF-1000XM5.
Regarding the fit, because these use unique foam tips designed for noise isolation, we recommend trying the "Earbud Tip Fitting Test" within the Sony | Sound Connect app. It helps you find which of the four included sizes creates the best seal for your specific ear shape, ensuring they stay secure and comfortable.
We're glad you chose Sony!
Best regards,
Estefany
- Rated 5 out of 5 stars
Much improvement than its predecessor
TyrAp Posted
Smaller, lighter and superb quality sounds. What else you ask for? I guess its on par or even yet higher than ap2
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi TyrAp,
You made the right choice with the Sony WF1000XM5! We're thrilled that you like the size, weight, and sound quality of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Rated 4 out of 5 stars
Well Done...Just a little overhyped.
Methos Posted
Sony has come out swinging again. They basically have made almost all my complaints about the Xm4's disappear. Just by this alone they deserve 5 stars. The smaller design, smaller case is easily a win. But of course they sprinkled some gimmicks on top of it that make this earphone stand out a little amongst the pack. But of course they aren't perfect. Their phone quality is worst than their S lineup and I'm sorry I still don't believe they have better n/c than Bose. But their overall feature to sound ratio is what is the bottom line.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi Methos, Thanks for sharing your thoughts on the new Sony WF1000XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
- Rated 5 out of 5 stars
Great for being outside and exercising.
Iceman Posted
Very high value ear buds that sound great and are packed with a lot of features. I really like how the noise cancelling and ambient sound automatically adjust based on your activity and environment. I also appreciate that it came with different sized ear inserts that can be measured via the app to find the perfect fit.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Thank you for your awesome feedback, Iceman!
We are truly delighted to hear your satisfaction with the amazing noise canceling & ambient sound mode features, supplied Noise Isolation Earbud Tips, and exceptional sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo