Customer Ratings & Reviews

Hi GregT!
It brings us great joy to hear that the WF-C700N earbuds are your favorite! Thank you for sharing your experience with us. We're thrilled that you appreciate their ability to function independently, giving you the flexibility to use one at a time.

Thanks for choosing Sony!
Best regards,
Estefany

Hello HannahH,
Great! Thank you for purchasing our WFC700N and for your awesome feedback. We are pleased to hear that you are satisfied with the noise canceling capability of our C700N headphone and how convenient for you to change the rubber tip to perfectly fit your ear. Indulge in hands-free calling and exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony! Marco

Hello SandraC,
Thank you for your purchase. We're glad that you like the sound quality and noise canceling capability of your new WFC700N. You may try to change the rubber tip of the buds from the large one to the smallest and make sure that the buds fit snugly into your ear canal so it won't fall off easily. Thank you for choosing Sony! - Marco

Hi Sandman24, Awesome gift! We are so glad to hear that you are enjoying your new WFC700N! Thank you for choosing Sony! -Carl

Hi CW52, Amazing! We're very happy to hear you're enjoying the excellent noise cancellation and good to know that you're having a great time using your new Sony WF-C700N during your flight to France. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduces your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam

Hi ErnestP, Great! We're so happy to hear that you believe your Sony WFC700N's excellent noise cancellation and great sound quality sets them apart from competing models in the market. Thanks for choosing Sony! -Sam

Hi PaulP, Thank you for your feedback on the WF-C700N earbuds. I'm sorry to hear that the fit and sound quality did not meet your expectations. Here are a few suggestions that might help improve your experience:

Fit Adjustment: The fit of the earbuds can significantly impact both comfort and sound quality. Ensure you have tried all the different sizes of earbud tips included with your WF-C700N. A snug fit can enhance sound quality and noise-canceling effects. The most suitable size for each ear might be different, so try various combinations.

Proper Wearing: Make sure you are wearing the earbuds correctly. The earbud tips should be comfortably situated as deep in the ear canal as possible. This can help create a better seal, improving both comfort and sound quality

Sound Quality Settings: If you haven't already, try adjusting the sound quality settings through the Sony | Headphones Connect app. Switching the Bluetooth connection to A2DP (Advanced Audio Distribution Profile) can also improve sound quality if the headset is currently connected via HFP (Hands-Free Profile) or HSP (Headset Profile).

If you continue to experience issues, please let us know, and we can explore further options to enhance your experience with the WF-C700N earbuds.

please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

Or email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

We are committed to resolving this issue for you and appreciate your patience and understanding.

Regards,
Carl

Hi Dad23Ps, We are thrilled to hear that your new Sony WF-C700N wireless noise canceling in-ear headphones have much better sound than your current headphones. You chose the best brand this time. Thank you for your purchase. Enjoy! Vincent

Hello Tina,
Thank you for your purchase and while we are happy that you loved the sound quality and comfort of our WFC700N, we're sorry to hear that it hurt your ears eventually. Your feedback regarding the hard plastic is duly noted. This will help us improve our future products. We suggest doing these to prevent earache.

- If you feel the size of the earbud tips does not fit your ears, change the earbud tips. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
- Check that you are wearing the headset properly in your ears.
- If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.

The WF-C700N headphones with Noise Canceling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day.


Again, thank you for choosing Sony and for sharing your feedback. - Marco

Hi terps817aQPD, That's awesome! We are delighted to learn that you appreciate the amazing sound quality and overall features of the WF-C700N. Thank you so much for your purchase and for choosing Sony! -Jess

Hi TommyH,

Thanks for sharing you honest review. We're truly happy that you like the incredible audio and noise cancellation of your WF-C700N. Your feedback regarding the companion app is extremely important to us and is very much appreciated. The Sony Headphones Connect app is a utility app that helps you to quickly connect compatible Bluetooth headphones to your smartphone. After making a connection, the app allows you to customize the audio settings to work with your headphones.

For more details on what you can do with the app, please check out this help guide link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000781980.html

The WF-C700N headphones with Noise Canceling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thank you for choosing Sony! -Jess

Hi StefanP, Thank you for the feedback on your experience with your WFC700N. We're glad to hear you like the excellent sound quality and comfortable fit of your new Sony headphones. The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam

Hi RichardD,
That's fantastic! It's great to hear your enjoyable listening experience with the amazing sound quality, noise cancellation, and sound modes of your WFC700N In-ear headphones. Your satisfaction with our product means the world to us. Thanks for choosing Sony! - Kris

Hi RB11,

Thank you for the review and we're glad to hear that you like the price point of the headphones. The WF-C700N headphones with Noise Canceling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. We appreciate the support and thank you for choosing Sony!

-David

Hi Abby, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl

Hi DallonH,

Thank you for the purchase! We're glad to hear that you like the sound quality and light weight design of the headphones. We appreciate your feedback. Try to factory reset the headphones and check again. Here's the link on how to.

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html

We also recommend updating the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/software/00296483

Thank you for choosing Sony!

-David

Hi Sonyearpods, Thanks for the positive feedback! We are happy to hear your purchase went well and your satisfaction with the amazing quality, features, and great performance of these earbuds. It sounds like we hit the mark with the WF-C700N. Thank you for offering a fantastic rating on the product! -Jess

Hello BellFactor,
It's nice to know that you are pleased with the sound quality of our WFC700N headphone. Thank you for choosing Sony! - Marco

Hi Rudy, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hello Shont,
That's perfect! Thank you for your purchase and we're glad that you are satisfied with the audio quality and noise canceling capability of our WFC700N. You surely made the right choice! Enjoy and thanks for choosing Sony! - Marco