Customer Ratings & Reviews

Hi JohnnyM, Thank you the perfect rating! We're so pleased to hear you are enjoying using them. Block out the world with the WF-C700N noise canceling truly wireless earbuds. Indulge in exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony! -Craig

Hi AneuryL, Fantastic! Good to hear that you're enjoying the amazing noise cancellation and overall value of your Sony WFC700N. The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam

Hi LaneN, Thank you fort he excellent feedback! The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam

Hi EfrainM, That's really cool! Thank you so much for the 5-stars review and for sharing your awesome experience with our WF-C700N Truly Wireless Noise Canceling Headphones. We are truly happy to hear how much you're enjoying everything about these headphones and you like the ultra-small, comfortable design and a pocket-sized case of the unit. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase and for choosing Sony! -Jess

Hi BhaveshK,

Thank you for the purchase and we're glad you like it! The WF-C700N headphones with Noise Canceling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thank you for choosing Sony!

-David

Hi RyanL, We appreciated your 5 star rating! The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony. Erin

Hi RyanL,

Thank for the 5-star rating! The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony!

-David

Hi NealP, We're sorry to hear about your earbuds, This is definitely not the experience we wanted you to have. Kindly check the link below. There are steps you can perform to resolve your concern.
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780015.html

If the steps didn't help, please contact our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Hours of Operation
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET

Best regards,
Craig

Hi RuRo,
Thanks for reaching out about your experience with the WF-C700N earbuds. We're genuinely sorry to hear that they haven't lived up to your expectations. That's definitely not the kind of experience we want you to have with a Sony product.

To address some of these points and hopefully help you get a better experience, here are a few things we recommend:

-Perform a reset, followed by an initialization. You can access the specific instructions for each procedure here: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783924.html
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html

-Use the Sony | Sound Connect app to double-check that your earbud's firmware is fully updated.

-Since you mentioned discomfort and insufficient volume/NC, we really recommend trying all the earbud sizes that came in the box. A proper and sealed fit is crucial for both comfort and getting the full effect of the sound quality and noise canceling. Even if one size feels okay, trying the others might reveal a better seal.

Additionally, we have compiled some extra recommendations on the link below. Please take a look, as these tips might help fine-tune your experience: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780044.html

Should you need more help, you can always contact our dedicated support specialists directly here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products. We apologize for your experience.
Sincerely,
Estefany

Hi RobWLINY2,

We're happy to hear you are overall satisfied with your purchase and you like the exceptional comfort as well as the great battery life and excellent noise canceling feature of these earbud headphones. Choosing the right fit for your earbud tips is not only essential to ensure the best audio experience and maximum noise cancelation. You should naturally be able to enjoy your listening experience without any discomfort.

Please ensure you've downloaded the Sony Headphones Connect app. It packs numerous audio presets curated by sound experts. Not everyone finds them perfect, nor are they meant to be. You can find one that suits you the most and tweak it to your preferences. This will give you more control over your headphones and their performance. For more details, you may refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/articles/00286844

Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase and for choosing Sony! -Jess

Hi MelissaJ,
Thank you for reaching out to us. We're sorry to hear what happened on your headphones. This is definitely not the buying experience we want you to have. All Sony products are manufactured to the highest level of quality control for the specific features for any model before distribution for sale. Please contact your retailer if you suspect any damage or defects with your unit for exchange.

You may also refer to this Help Guide link with troubleshooting steps if you are unable to pair/connect the headphones to your phone: https://helpguide.sony.net/mdr/2968/v1/en/index.html

We'd also like to make sure you are taken care of. May we contact you to help? If so, please email the below information to [email protected]:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi LeeH, We are sorry to hear that the WF-C700N did not meet all of your expectations and keeps on falling off. We'd love to troubleshoot the issue and make this a better listening experience for you. In the meantime, if the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance.

If any of this is the case, try the following.

Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.

Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

If you press the button on the left or right unit when the headset is not connected via a Bluetooth connection, you will hear a notification sound indicating that the headset is turned on.
Turn down the volume of the playback device if it is too loud.

Switch the Bluetooth connection to A2DP with the connected device when the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection.

If the headset connects to the previously connected Bluetooth device, the headset may only establish the HFP/HSP Bluetooth connection when it is turned on. Use the connected device to connect via an A2DP Bluetooth connection.

When listening to music from a computer on the headset, the sound quality may be poor (difficult to hear the singer’s voice, etc.) for the first few seconds. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction.

If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer.

Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard, or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app.

For further assistance, may we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Case ID:
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Carl

Hi Mediaroom, we are sorry to hear that the battery runs out in less than 3 hours and the charging cables don't work anymore. This is definitely not the news we'd like to hear. Sony values the opinions of customers and is always striving to provide the best experience possible. With that said, we'd like to help you troubleshoot your problem and turn this into a better experience. Please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WFC700N

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Erin

Hi AshleyG, Thank you for the feedback on your experience with your WFC700N. We're glad to hear that you love the great sound quality of these earbuds. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. Hope this helps!
The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam

Hi Allllllex, We are sorry to hear that the WFC700N did not meet all of your expectations. We would like to ensure that you get the best experience out of your WFC700N. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi AllenB,

Thank you for reaching out to us with your concern. Your feedback is extremely important to us and is very much appreciated. The button design of the product is designed for various operations, such as music playback, phone calls, or changing the setting of the noise canceling function. The WF-C700N headphones also combine a shape that perfectly matches the human ear with an ergonomic surface design for a more stable fit.

When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. For more details, you may refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/articles/00229328

For available operating time of the unit, depending on the settings for the headset functions and usage conditions, the speed of energy consumption for the rechargeable battery may vary between the left and right units. However, this is not a malfunction. For your reference, you may check this link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000781965.html

If you need further assistance, you can email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Nitro, We're sorry to hear that the sound quality and built construction did not live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For low sound quality issue, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779956.html

At Sony, we are always looking to improve our product quality and features. We have noted your input about the construction and will be sure to forward this feedback to the appropriate department.

Should you need further assistance, email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam