Customer Ratings & Reviews
- Model:
- WFC700N/B
- SKU:
- 12017303
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Sony earpiece
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to charge every night, Every evening the battery be low and say time to recharge
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dean,
Thanks for reaching out to us with your concerns. We regret that you're not having the best experience with this earbud headphones and you are having charging issues or the battery power does not last long. This is definitely not the experience we'd like to hear from you. Allow us to help you and turn your experience around. If you set the following functions, the available operating time of the battery becomes short.
• Sound quality mode during Bluetooth playback: Priority on sound quality
• Noise canceling function/Ambient Sound Mode
• Equalizer
• DSEE
If the available operating time is short or the battery power does not last long. please check the link below to isolate and troubleshoot the issue.
Ref: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783897.html
We also recommended updating the firmware of the headphones (via the Sony Sound Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes. A separate article is available if your WF-C700N do not charge or charging cannot be done on this link here:
https://www.sony.com/electronics/support/articles/00293253
Should you need further assistance regarding your concern, Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
May we also may we contact you to help? If so please email the below information to [email protected].
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Ear bud wont charge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it a week and they wont charge anymore trash
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Perez,
Thank you for the review and we're sorry to hear what happened with the battery of the headphones. Please check this article on how to isolate and resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/articles/00293253
If the situation does not improve, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Battery life is a lie
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listed battery life is 15.5 hrs, in reality its 6.5. Returing this today!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Darrah,
Thank you for the review and we're sorry for the confusion. The battery will depend on the settings used for the headphones with usage conditions and functions. If you set the following functions, the available operating time of the battery becomes short:
- Sound quality mode during Bluetooth playback: Priority on sound quality
- Noise canceling function/Ambient Sound Mode
- Equalizer
- DSEE
Take note that actual performance varies based on settings, environmental conditions, storage, and usage. Batteries are consumable products, and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.
If you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Waste
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely used. Got them for Christmas. It’s April and now they won’t charge. Garbage.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Leah, We are sorry to hear that you are experiencing issues with your WFC700N in ear headphones. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure the headset units are stored securely in the supplied charging case. If the headset units are floating in the charging case, the headset units may not be charged.
Also, be sure to use the supplied USB Type-C cable and check that the cable is firmly connected to the charging case.
If the earbud tips are not properly attached to the headset units, the headset units may not be charged with the charging case. Check that the earbud tips are attached properly when you set the headset units into the charging case.
For more troubleshooting steps and information on charging, please check our help guide link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780016.html
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Poor rating
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good product me. The sound quality is not great and constantly falling out my ears. Ivr changed the ear adjustments numerous times.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LatriceH, We apologize for any inconvenience that you experienced with your Sony WF-C700N. We regret to hear that you're having an issue with the low sound quality and fit of the earbuds. This is definitely not the news that we would like to hear. We understand that finding the perfect fit can vary from person to person. If you've already tried changing the earbud tips to another size and you're still having issues with fit, we suggest trying out third-party earbud tips. To resolve the low sound quality and to ensure optimal listening experience, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779956.html
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Don’t buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right ear bud will not charge after 3 weeks of use
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ScottW, We are sorry to hear about what happened to your WF-C700N. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Horrible battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weve had them for about a month and they domt hold a charge
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephanH, We are sorry to hear that the WFC700N did not meet all of your expectations. We'd love to troubleshoot the issues and make this a better experience for you. Please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Regards, Carl
Nana
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good, can’t answer a call from the headset, always have to get the phone out answer the call and switch to the headset.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NanaA,
We are sorry to hear that you are experiencing difficulties with your WFC700N. We'd love to troubleshoot the issue and make this a better experience for you.
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Comfort, Fit, Sound quality
Little Green Giants
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds. They are very comfortable and more importantly, they are secure in my ears. Sound quality is very good. The noise cancelling works really well. And they are at s great price point. Highly recommend these ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaunY,
Amazing! We're glad that you like the comfort, fit, sound quality, and noise canceling function of the headphones. Block out the world with the WFC700N noise canceling truly wireless earbuds. Indulge in hands-free calling and exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Small with okay battery life
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the box is the headphones, a charging case, a USB-A to USB-C power cord, instructional manual and extra silicone ear buds. First impression - The headphone case is tiny, like really REALLY small. (I own other Sony products and this is definitely the smallest product.) Design - The Sony WF-C700N (C7s) are a very portable, very sleek addition to Sony’s long list of headphones. Right out of the box the case is very small and light, as a woman with small hands it is even tiny in my palm. This is excellent for anyone with small pockets, but a bit worrisome as black cases this small tend to disappear inside large purses so be mindful. Comfort - The comfort is really nice, better than expected. I can wear them with my gamer headset over top of them and they are still comfortable. I have worn them to work and kept them in as long as there is battery life. Noise Cancelling - The C7s come with noise canceling, as well as a 360 reality audio feature. *The 360 audio feature is only for people that use Tidal, or another 3rd party app that supports Sony’s software. There is also a Headphone app that automatically requests to be downloaded on some smartphones. Sound - The overall sound is good, slightly higher than the bar one would expect from Sony. Clear and crisp, not to mention loud. Without the noise canceling, you can listen to someone talking right next to you which is convenient for if you want to keep them in your ears for a long period of time. With the noise canceling on, music about halfway volume is louder than even the wind rushing by if you’re driving a car with the windows down. Battery - The only and main downside of these headphones is the battery life; without the noise canceling it does last about seven and a half hours, but with it on they only last maybe five or six and with the case only having enough charge for one more full charge that’s ten-twelve hours of battery. Busy as I am, that normally means charging it on the way home from work if I haven’t had to charge them at work because they’d died already. I haven’t really paid attention to how long the case actually charges the headphones but I have put them in for 15-20 minutes and went from battery low to battery high. The case itself drains really fast and it will need to be recharged after you charge your headphones at least once. The app has a notification that tells you when the case battery is low and I felt like I got a notification often. Overall they are a nice pair of headphones, another nice addition from Sony as a whole and and great gift for a younger listener. I would give the headphones a 4 out of 5 (Cloud Nine, until they die) Would I recommend to friends and family? Sure, but I would make sure that they are aware of the battery life.
I would recommend this to a friend Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor fit regardless of bud change. Poor noise cancelling
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LucilleH, We are sorry to hear that the WFC700N did not meet all of your expectations. We'd love to troubleshoot the issues and make this a better experience for you. Please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Regards, Carl
Not a Happy Listener
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not adjust volume, very low compared to my Bose unit.
No, I would not recommend this to a friendNot good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor sound quality and poor quality. Seems like it’s not worth the money you pay.
No, I would not recommend this to a friendSound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is not that great. And ot slips why doing gum or other activities
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VINCH,
Thanks for reaching out to us with your concern. We're sorry you've been running into difficulty. Choosing the right fit for your earbud tips is not only essential to ensure the best audio experience and maximum noise cancelation. You should naturally be able to enjoy your listening experience without any discomfort.
Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
When trying to find the best earbuds, try the sizes in order from the larger sizes to the smaller sizes. After attaching the earbud tips, check that there is no movement on the WF-C700N. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best size earbud tips may be different for each ear.
For low sound quality, please check our help guide link to isolate and troubleshoot the issue: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779956.html
You can also make few adjustments to your headphones settings to suit your needs. Please ensure you've downloaded the Sony Headphones Connect app. This will give you more control over your headphones and their performance. For more details, you may refer to this link: https://www.sony.com/electronics/support/audio-video/articles/00286844
If you still have the unit and you need further assistance, you may send us an email at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
Sincerely,
Jess
- Pros mentioned:Battery life, Sound qualityCons mentioned:Button sensitivity
Fine, but not a suitable replacement for Airpods
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these seeking a more affordable alternative to apple Airpods. Pros: inexpensive, good audio quality, decent battery life, easy pairing. Cons: slow to charge, the earbuds are heavy and uncomfortable, prone to falling out. the outward facing buttons are too sensitive and i will often toggle settings by accident. These serve a decent back-up pair of wireless earbuds, but I will be repurchasing Airpods as my main set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi princessmilk, we're glad you are enjoying your new earbuds. We're sorry to hear that you have an issue with your Sony unit.
It’s recommended to ensure that the charging port and cable are clean and undamaged. Trying a different charger or charging cable might also help to determine if the issue lies with the charger or the earbuds. Experimenting with different sizes of ear tips that come with the earbuds might help you find a better fit. Ensuring that you are wearing the earbuds correctly can also improve comfort and reduce the likelihood of them falling out.
If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Battery life, Fit, Sound quality
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great ear buds if you're looking for something with noise canceling! I turn them on and can't hear anything, it's so nice. They're also pretty comfortable and fit really well in my ears, and notoriously ear buds have not been my friend. The battery life is really great, too. I charge the case maybe once a week and it I've only seen it go down to 50%. The sound quality is fantastic, as well. Overall I'm very happy with these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hailey, Excellent choice! We are glad to hear that you found a comfortable headphones for you! Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Great audio and noise-cancelling while they are in
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The audio on these little ear buds is exactly what you would expect from Sony. I've had a pair of the 1000 series over-ear headphones since the first generation, and they are the best headphones I've ever had. The audio quality of these is right up there, but both the quality and the noise-cancelling are highly dependent on how well they fit and stay in your ear canal. I've never had much luck with this style of headphones staying in, and these are no different for me. They are great when I first put them in, and stay in well as long as I don't move around too much or eat anything. The battery life is as good as advertised. I've used these throughout a workday without any issue, and they recharge in the case over night. The controls leave a little to be desired, but are sufficient. You can answer calls, play and pause, or bring up the assistant on your phone, but that's about it. You can turn on/off the noise cancelling as well, though I've never seen much use in this functionality. If you're talking to someone, it's generally better/more respectful to just take them out of your ears...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MurphyR, nice! We're glad you are enjoying your new headphones! Block out the world with the WF-C700N noise canceling truly wireless earbuds. Indulge in hands-free calling and exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for your purchase and for choosing Sony! ~Earl
- Pros mentioned:Fit, Sound quality
A Solid Earbud Performer at a Value Price.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-C700N wireless noice cancelling earbuds provide great sound at a value price. Yes, you can buy more expensive buds, but they will only give you a marginal improvement over these Sony models. These earbuds are remarkably clear sounding and you would think they are priced higher. If you didn't know that they cost in the low $100 range, you would think that $200-300 would be a more reasonable guess. Installation doesn't get easier than these buds. Just take them out of the case and you are automatically paired and ready to use. One of the plusses that most manufacturer don't want to advertise is that the magnet is quite strong in the case with this device, so placing them back in is solid. The fit in the ear is just perfect. I did not have to make any adjustments to fit perfectly in my ear. The only negative is that there are only basic instructions and a warranty included. To get more accurate instructions, you need to go to Sony's website. If you're looking for a solid set of earbuds with high audio capability, The Sony WF-C700N would be a great choice.
I would recommend this to a friend - Pros mentioned:Sound quality
Decent Quality Bluetooth Earbuds w/ "Pro" Features
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-C700N is a set of Bluetooth earbuds which pack in a bunch of features in what's a pretty nondescript package. The earbuds have a conventional shape in a muted matte black color (the charging case too). They come in a case which as you'd expect, doubles as a charger. Pairing is pretty straightforward. You can do it with Sony's Headphone app or just direct to your phone or laptop. Unfortunately, while the first pair is straightforward (it ships in pairing mode), pairing to a second device requires pressing a button on the case. The downside, your connectivity is limited if you lose the case. However, as the case is required to charge the earbuds, perhaps that's not too big an issue. Sound quality is good, not the best but better than a lot of wired earbuds. It seems ear canal comfort has been improved as I was able to wear these for longer than a few hours. The sound quality is good enough to listen to music through work, my ride to the gym, then my workout. I appreciate the IPX rating and the texture was such that I didn't feel these were at risk of falling out of my ears doing my normal strength training. They feel like there would be resistance to coming out while running so would either be good or I'd have some advance warning. The noise canceling was ok, not at a level where it eliminates a nearby AC unit though it does lower the volume of the drone. In some transitions between songs, I did feel a bit of pressure as it seemed the noise cancelling ratcheted up in the absence of music playing. For my ride, having ambient noise mode was great and being able to activate it without having to go through the app, even better. And ambient isn't just turning off noise cancelling, instead you're still in noise cancelling mode, it just also pipes in some audio from your environment. The app does have a setting to help prioritize voices but I honestly couldn't tell much of a difference with that on or off. It would be nice if it had an automatic feature to switch to ambient or reduce volume if I start talking/ The manual claims 15 hours of battery life. Like every other earbud I've had in the past couple years, that figure must be taken with a hearty dose of salt. For sure, you can achieve a solid 4 hours in noise cancelling/ambient mode. But I'm not seeing how they get to 15 hours. Maybe that's 15 hours that it's ON, but not actually being used for music or voice. Calls over the earbuds were decent. I didn't get any complaints from people on the other end. So, at the very least it's as good as other earbuds or the multi-mic noise cancelling on my cell phone. I liked being able to have the earbuds paired simultaneously to multiple devices. While I mostly use earbuds with my cell phone, for laptop/PC zoom calls, I sometimes will take those on my earbuds, especially if I need to move around. Being able to have the laptop connect immediately without needing to go through the pairing process is a time saver. Another little things worth mentioning, you can use either earbud in a single earbud mode. This sometimes comes up if I'm in a situation where I know I'll be taxing the earbud's battery life and so use one to increase runtime. In my short testing, I did notice that the battery seemed to run down more when outdoors versus at my desk. I'm not sure if it's because my phone is in a pocket versus siting on a table an generally in line of sight. In all, the WF-C700N is a surprisingly well featured set of Bluetooth earbuds. Are there some things that could be improved - yes. Do they need to be? No, these are pretty decent earbuds as-is.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zboot,
That's very generous of you! We're truly pleased to hear you love your new Sony WF-C700N and these delivers great sound and call quality during your workouts in the gym. Glad to know that you like the multipoint connection and you can use the headset unit individually that is also noteworthy. For the available operating time, usage hours may be different from the time described above depending on the settings for the headset functions and usage conditions.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Also, if the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance.
We really appreciate all your inputs. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony is Soooo Dope!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are pretty cool. Sound quality is awesome and when im talking on the phone, the other person can actually hear me. I also own a pair of galaxy earbuds and the beats and i dont see any difference with the 2. Atleast with Sony, you can control the sound quality( bass, tremble). These earbuds are pretty dope. Everyone is running to buy airpods, beats, galaxy, bose. Check out other earbuds and learn the specs like i did. The price is not bad. The sound quality withstands any other competitors
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jmocam35xx, Awesome! You definitely made the right choice! We're truly happy to hear you like everything about these earbuds, especially the crystal clear hands-free calling and amazing sound quality. It's good to know you're utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Block out the world with the WF-C700N noise canceling truly wireless earbuds. Indulge in hands-free calling and exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for leaving us such an in-depth review of your experience with your WF-C700N! -Jess
