Customer Ratings & Reviews

Hi Endost0, Good to know your investment is worth it. We're glad that you like the amazing sound quality and noise canceling of these headphones. You can make few adjustments to your headphones settings to suit your needs. Please ensure you've downloaded the Sony Headphones Connect app. It has an Equalizer/CLEAR BASS setting which can be customized to fine-tune your music. This will give you more control over your headphones and their performance.

Reference: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000781980.html

Block out the world with the WF-C700N noise canceling truly wireless earbuds. Indulge in exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for sharing your feedback and for choosing Sony! -Jess

Hi MikeG, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi StevenT,

That's great! We're glad to hear that you like the price point of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi RefugioS, Awesome! We're very happy to hear you like the great sound quality of your Sony WFC700N. The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam

Hi user744988, You've made an excellent choice! We're delighted to hear you're enjoying the excellent battery life of your new Sony WFC700N. The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam

Hi WesleyH,

That's great! We're glad to hear that you love your new Sony headphones. Thank you for choosing Sony!

-David

Hi user582521,

We regret to hear that you are not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

If you are experiencing connection issues, set the headset to “Priority on stable connection” on the Sony Headphones Connect app. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:
-When there is a human body between the headset and the Bluetooth device
In this case, moving the Bluetooth device closer to the antenna of the headset may improve the Bluetooth communications.
-When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
-In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
-Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.

For more information, please refer to this link:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779959.html

When using the control functions of the headset, make sure that you are pressing the buttons correctly. You may find this link helpful:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779848.html

If the headset is not worn properly in your ears, the Ambient Sound Mode may not work correctly. Twist the headset to put it into your ears properly. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In this case, set the Ambient Sound Mode to OFF. If the Ambient Sound Mode is enabled in a rather noisy environment, a noise may be heard. This is not a malfunction. In this case, set the noise canceling function to ON or set the noise canceling function and the Ambient Sound Mode to OFF.

You may refer to this link for more information:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779995.html

Resetting and initializing the headset may also help resolve those issues. Please refer to the steps on these links:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783924.html
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to [email protected].

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi there, Thank you so much for your awesome review! Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase and for the 5-star rating! -Carl

Hi Rabbitjax,

We're so sorry to hear you are having issues with your WF-C700N Truly Wireless Noise-Canceling Earbuds, particularly with call quality. Please allow us to turn this into a better experience. Fit the earbuds to your ears firmly. If the earbuds are not worn properly and do not fit your ears, the phone call quality may decrease. To maintain quality, consider these factors:

• Make sure that earbuds are worn properly
• Select the earbuds that best fit your ears
• Make sure that the earbuds' microphone and your ear are not in contact with each other.

If you cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low during calls, please follow the steps from this link to resolve the issue: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779964.html

In any case that you need our assistance, you can email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi user924272, We apologize for any inconvenience that you experienced with your Sony WFC700N. While we're glad you appreciate the great sound quality and multipoint connection feature of these earbuds, we regret to hear that you didn't like how the Sony Headphones Connect app is required to be used for certain features to work. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Should you need any assistance, feel free to email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi user912147, We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi JordanG, Awesome! We are so glad to hear that you are happy with your new WFC700N! Thank you for choosing Sony! -Carl

Hi belgarion, Thank you for the 5-star rating! We are glad to hear that you are enjoying your new WF-C700N! Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony! -Carl

Hi MelvaB,

You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!

-Ralph

Hello ThomasM,
It's nice to know that you are satisfied with the overall quality of your WFC700N. About the weird sound you are hearing, please make sure that the earbuds are tighly worn. Here are some helpful links to eliminate those unwanted sounds.

Low sound quality, or noise or unusual sound can be heard.
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779956.html

Noise is heard from the headphones (earbuds) (WF-C700N)
https://www.sony.com/electronics/support/articles/00293255?utm_source=glean

I hear crackling, buzzing, popping, or vibration noises on my Bluetooth headphones
https://www.sony.com/electronics/support/articles/00235161?utm_source=glean

If you still hearing tose weird noises, please let us know and we are more than happy to assist. Kindly email us at [email protected] with the following details:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Marco

Hi JanJaw, we're sorry to hear that you have an issue with your Sony unit. This is not the experience we want you to have. Please follow this link to isolate the issue:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780030.html?search=one%20side

If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi user955445, Thank you for the feedback on your experience with your WFC700N. At Sony, we are always looking to improve our product quality and features. We have noted your input about the built-in buttons and will be sure to forward this feedback to the appropriate department.
The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam

Hi JohnW, We're sorry to hear about the noise canceling issue that you're having with your Sony WFC700N. If you feel that the effects of noise canceling is not sufficient or if it doesn't work at all, please follow the steps on this link to resolve the issue:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780044.html

If you are unable to resolve your concern, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi SeyC,

Thank you for the review and we're sorry to hear what happened with the headphones. Please check this link on how to resolve the charging issue with your headphones.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/articles/00293253

As for static, we recommend to do a factory reset for the headphones.

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html

For us to better assist you, please email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David