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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 734 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers enjoy the WF-SP800N True Wireless Noise-Cancelling In-Ear Headphones for their excellent sound quality, comfortable fit, and long battery life. They also appreciate the affordable price point and the impressive bass. However, some users have experienced connectivity issues, particularly when using the phone, and a few have found the volume to be insufficient.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 733 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Amazing but...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these headphones. They are amazing at the price point. There was some set up to find the right fit with the included wings and tips but once that was done they have been great. The battery life has been stellar and even more so when paired with the case. The sound is great. Not overwhelming bass but it hits the lows and mids well. Vocals come through crisp and clear. My only issue with the headphones is the Sony Headphones app that accompanies them. The app has built in adaptive sound control so the headphones will change settings (noise canceling or ambient sound) based on your surroundings and noise. The biggest issue is that it changes sound mode constantly. I can be sitting at my desk not moving and no changes in environmental noise and it will change. My biggest issue is when I am wearing them to mow. I want ANC on and it would change to allow ambient sound. Drove me nuts! My suggestion would be to install the app to properly pair the headphones and then uninstall the app and control the ANC manually by tapping the left bud. This is what I have done and the headphones work amazingly! I would highly suggest these headphones of this is your price point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zach, we're glad you love our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. We're sorry to hear that you have an issue with your SONY unit. If the headset is not worn properly, the Quick Attention Mode may not work correctly. Twist the headset to secure the arc supporter to your ear grooves, and wear the headset properly. We recommend watching the instruction manual video to find out how to use the Quick Attention Mode:

      https://rd1.sony.net/help/mdr/mov0020/h_zz/

      Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    LOADS of features for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these for a month now and I have nothing but good things to say! The noise canceling is great for an earbud and the sony app allows you to modify how your music sounds. My ears normally have a problem with earbuds staying in and staying comfortable, but like the other sonys I've had in the past, these fit and feel perfect. Battery life lasts me all day and then some. I highly recommend these to anyone using them to workout or to anyone who doesn't want to shell out the money for the new airpods (these are better anyway)!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrunoJr, we're glad you like the noise canceling feature and the fit of our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great and versatile headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these while working in the home office and their noise canceling ability is great (once you get a nice tight fit). They don’t cancel as much noise as the over-the-ear models, but they are more versatile and comfortable (especially when wearing glasses). I love the “arms” for added security when moving about. They’ve done well staying secured to my ears while exercising and easily tolerate sweat and moisture. The mic is also great for calls. Be mindful of the touch pads when adjusting position mid- haha.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tori, we're glad you like our product. Focus on nothing but your goals with the WF-SP800N truly wireless noise-canceling sports headphones. Featuring IP55 water and sweat resistance, they also offer long battery life, stable Bluetooth® connectivity, and EXTRA BASS™ for a deep, punchy sound. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Excellent for working out

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microphone is not excellent, and there are many similar options with better microphone (most of the Samsung Buds have 6 while these ones have 2). However, they are excellent in all the other dimensions. Great battery life, great sound, great adjustment, super comfortable. The best option to workout but might not be the best one for daily use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Sound Great, Stay Put and Stay On

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had different wireless ear buds but I had problems with them falling out of my ears when I was active and the battery life was not very good so I was looking for something that would address both those issues. The Sony in-ear headphones accomplished that with the bonus of much better sound as well. They are easy to use, stay put even when I am very active and stay on with great battery life. They also work well when answering calls as they are clear on both ends of the conversation. The only downside is they are more costly than what I was originally looking to spend but you get what you pay for. I would recommend these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveF, we're glad you like our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 4 out of 5 stars

    Great work out buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear, good sound but not great. It’s expected for something so small so no real issue with that. I actually had to read the manual to pair the ear buds to my phone haha. Great product to work out with, stays in my ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wilebill24, we're glad you like our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Bass, Fit

    Rated 4 out of 5 stars

    Good workout earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good choice for wireless workout earbuds. I had no issues pairing, they seem to keep a good connection, and I was able to get a good fit that stays in place for a jog. Fit is always a personal thing, and I can see this working better for some than others. I'm not a fan of the touch controls - they're ok once you've got them set in your ears, but I always seem to unintentionally activate a button or two when putting them in. They're definitely a bit bass heavy, which is user preference, but the equalizer control on the Sony app works well to balance out the sound if you're not a fan of excessive bass thump. No Aptx, Aptx HD or LDAC, but for workouts I don't miss those minor audio fidelity improvements.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi writersblock, we're glad you like our product. Focus on nothing but your goals with the WF-SP800N truly wireless noise-canceling sports headphones. Featuring IP55 water and sweat resistance, they also offer long battery life, stable Bluetooth® connectivity, and EXTRA BASS™ for a deep, punchy sound. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great sounding headphones that work for excercise

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sony headphones sound incredible and are very customizable. They are pretty bulky, similar in size to the soundsport free, it seems. For the bigger size you get great battery life; and I rather have more battery life than a smaller earbud. These headphones are advertised as noise cancelling, and it doesn't work that well, while not listening to music. Surroundings do sound muted, but they won't cancel out sound completely. When listening to music you won't hear any surroundings, which is useful on planes. They stay in my ear very well. One quirk I noticed is that there is a primary earbud when using the google assistant option on the earbuds. What this means is the bluetooth will be disconnected if that primary earbud is in the case. That isn't a huge concern to me, as I can select a default earbud to use, but I will primarily use both earbuds at same time. I noticed this on the product page. Overall the case works well, it magnetically closes and the earbuds can be stored inside very easily. They sound very good. They have an app on iPhone and Android so they work as well on either phone device, which is the main reason I didn't get the pixel buds or airpods. I have an Android phone with bluetooth 5.0. The connection is stable, and this has no issues with lag on a Peleton bike, Android Phone, iPad, or PC.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Best All Around Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose these over other earbuds because of 3 things, A. The price is unbeatable. B. it stays in your ear through running, jogging or lifting weights. C. Sound quality is the best on any earbud especially below $400. I really wanted to get the Apple Air Pod Pros, but since I listen to more bass heavy music such as EDM and hip-hop, I decided to go with these because of the great reviews. And I'm glad I did. The noise cancelling is great. Sometimes too good, so be careful if you're out jogging on a trail with bikers, you won't hear them even if they ring a bell.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi txk6632, we're glad you are enjoying our product. Focus on nothing but your goals with the WF-SP800N truly wireless noise-canceling sports headphones. Featuring IP55 water and sweat resistance, they also offer long battery life, stable Bluetooth® connectivity, and EXTRA BASS™ for a deep, punchy sound. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Sony …would buy again. Sound is good, I’ve had them over a year and still works great

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Awesome earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ear buds sounds great fit nicely love the color very light doesn't feel uncomfortable my wife love these so I gave it to here

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happydude, we're glad you and your wife love our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Bass, Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and sound! But not 5 stars due to them not being as loud as I want. I tried it with Android and Apple. Apple is louder but not as loud as other headphones. If you don't mind them not being too loud, these have perfect sound and bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buddy, we're glad you like the sound quality of our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. We're sorry to hear that you have an issue with your SONY unit. Please follow this link to better isolate the issue:

      https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755708.html?search=low%20volume

      If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl Sony_US

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product! Stays in ear well! Not constantly falling out with great sound and noise cancelling.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic, love these headphones. The sound quality is amazing and very comfortable, I can easily fall asleep with them in

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    These are what I have been waiting for!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the most affordable pair that I can find with ANC. They sound good, fit well, even working in the yard and sweating they stayed put. Very pleased with the battery life. My only complaint is that sometimes they have reverb during calls but disconnecting and reconnecting fixes that issue.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really comfortable ear buds - noise cancelling and VERY clear. Great product. I would have rated these 5 stars except the left one disconnects and comes back on and it is annoying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi efla777, we're glad you like the comfort and the noise canceling feature of our product. We're sorry to hear that you have an issue with your SONY unit. Please follow this link to isolate the issue:

      https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755706.html

      The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 4 out of 5 stars

    Better than expected.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are comfortable and loud. I like the fact that they stay in place and the battery life for me lasts 3 days until the next charge. I recommend them. Bought them at a great price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Geo170, thanks for the review! We are extremely pleased to hear you are happy and satisfied with the comfortable fit, amazing sound quality, and long-lasting battery life of our WF-SP800N. Focus on nothing but your goals with the WF-SP800N truly wireless noise-canceling sports headphones. Featuring IP55 water and sweat resistance, they also offer long battery life, stable Bluetooth® connectivity, and EXTRA BASS™ for a deep, punchy sound.

      Thank you so much for recommending our WF-SP800N and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Always coming back.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I try other brands but end up back with Sony. The sound quality is there, treble and bass. I mainly use it when I'm exercising or walking. Fits the ear great, just pick the right ear pad. Doesn't fall out. Battery life is great without noise dampening, with it on it isn't bad either. So many options and with the phone app you can change what each ear piece controls. Great buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jdc00, we're glad you like the sound quality and fit of our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Good Noise Cancelling to Size Ratio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In preparation for 4 of us working from home during the school year, we were looking for good noise cancelling headphones. My daughter doesn't like over the head headphones because her hair always get caught up in them. So we tried these out and the XM3s. We couldn't tell the difference in noise canceling ability, it seemed to work just as well as the XM3 and the fin made it more secure for my daughter, so she can even dance with them in. I read a few times that these won't connect to multiple devices, just want to clarify it does connect to multiple devices and remember devices that are paired. It just doesn't connect to multiple devices at the same time. The other complaint I saw was that they wouldn't connect to a Windows 10 computer. These connected to my daughter's computer without issue, just have to make sure to disconnect it from your phone first.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dhgb256, we're glad your daughter likes our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great product, but wish they stuck in ears better.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is excellent. The app that goes with it really lets you tune the headphones to your exact ear shape and the equalizer is a nice thing to have. You can even balance the sound to one ear or the other. The only complaint I have is that they don't stay stuck in my ears, but no headphones seem to, so maybe my ears are shaped weird. They charge quickly and hold a charge very well. I haven't tried running with them yet as my activity level is low due to depression, but that's waaaay besides the point. They're expensive but the sound quality is worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joshua38,
      Thank you for an amazing review! We're glad to hear your investment with the headphones is worth it. We regret to hear that the headphones does not fit on your ear perfectly. comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud to secure the arc supporter to your ear grooves. This should give you a firmer hold and better noise canceling experience.

      Should you need further assistance, please email the below information to [email protected].

      Full Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Kris Sony_US

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